1. Protocol Roadside Assistance

    1. Protocol Roadside Assistance

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    Protocol Roadside Assistance

    5.0 (1 review)
    Open Open 24 hours

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    Services - Protocol Roadside Assistance

    Flat tire repair

    Flat tire replacement

    Fuel delivery

    Protocol Roadside Assistance Photos

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    Recommended Reviews - Protocol Roadside Assistance

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    2 years ago

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    Ancash Roadside Assistance - Rims repairs 24h/7days

    Ancash Roadside Assistance

    (26 reviews)

    My sister got a flat tire on the highway, and after waiting almost 2 hours for roadside assistance…read morethrough our insurance company, we gave up and started looking elsewhere. We found Ancash Roadside Assistance on Yelp and called because they had such great reviews. He answered immediately, sent me a location-sharing request, and arrived in about 20 minutes. After spending nearly two hours stranded on the side of the road, that level of responsiveness was a huge relief. Once he arrived, he got right to work and had the tire changed in less than 15 minutes. The entire process was quick, efficient, and stress-free, and we were safely back on the road much faster than expected. My only suggestion for improvement would be to introduce yourself before getting started. It was dark, and we were two women stranded on the side of the highway. When he arrived, he pulled up behind us and immediately started changing the tire without introducing himself. I genuinely appreciated the urgency and willingness to jump right in and get the job done, but in that situation, a quick introduction would have gone a long way in helping us feel more comfortable and know that the person approaching our vehicle was the roadside assistance we had called. Overall, though, the service was excellent. He showed up when we needed help, worked quickly, and got us moving again in no time. If you're stranded with a flat tire and need someone reliable, I would definitely recommend Ancash Roadside Assistance.

    We discovered one of our junk trucks had a flat on Sunday morning. We used the Yelp option to send…read moreout repair requests with a photo and Ancash was the first to respond with a quote. They showed up 30 minutes later and got us back on the road. If you have a work truck. J recommend you keep their information in your phone.

    Mac's Tire Service

    Mac's Tire Service

    (601 reviews)

    I cannot tell you how happy I am about going to this place. I stopped in at 7pm on a Wednesday and…read morewas out by 7:30. They had my tire in stock. They changed it for a very reasonable price. I didn't get talked down to. I was sure I'd have to take several hours off of work and I didn't. Incredible. Compare this to the last time I got tires when I was in New Jersey where I had to go two days in a row and waste 2+ hours each time on a weekday because they didn't have my size tires in stock. And I paid a lot more for them and didn't have the option to get used tires, either. Compared to that, this has been a breeze.

    I had a flat after hitting a curb and brought my car to this shop for a replacement tire. The car…read morehad been driving completely fine on the spare beforehand. Immediately after the new tire was installed, it began making a pronounced thumping noise. I called early the next morning to explain what had happened and told them I would be bringing the car back later that day. They asked for my phone number to confirm that I had been in the shop. I drove just over a mile back to the shop at no more than 20-25 mph, and the noise remained severe and noticeably worsened over that short distance. By the time I arrived, there was also a loud clanking noise coming from the new wheel when braking. I arrived around 4:00 p.m. and, because the noise had become a serious safety concern, called again as soon as I entered the line. I was told to simply wait and that they would take care of me. There were several cars ahead of me and no parking area to wait in, so I remained in a line extending into the road. Once I finally got into the shop, I waited over 90 minutes with very little communication other than somebody telling me to shut off my engine. I had to explain the situation to three separate employees, none of whom seemed to have the information I had already provided by phone. The woman I had spoken with earlier didn't come out to acknowledge our conversation until after the car had already been worked on, and then said she hadn't known I was there, despite my having called and been told to wait when I arrived. I specifically requested that they inspect the wheel, studs, and brake components for damage, rather than simply retightening the lug nuts. I was also specifically told that, once the tire work was complete, I should pull the car forward so that a second employee could perform a visual inspection for damage. That's not what happened. I personally watched the first technician remove and retighten the lug nuts, but I did not see him perform the requested damage inspection. When I pulled the car forward as instructed, the second employee did not perform the visual inspection I had been told would happen. Instead, he simply asked the first technician whether everything was okay. The first technician gave a thumbs-up, and they sent me on my way. The actual problem was eventually confirmed: the wheel had been installed loose. Multiple employees also initially asked where I had gotten the work done before addressing the actual problem, even though the tire had been installed at their shop the previous day. The car was eventually fixed, but the overall experience was extremely concerning. A wheel installed by this shop was loose enough to cause severe thumping and eventually clanking while braking, and the problem became significantly worse within roughly a mile. I returned specifically because I was concerned the vehicle was unsafe, yet I waited more than 90 minutes, repeatedly explained the same issue, and was told that a second employee would independently inspect the area for damage when that inspection did not actually happen. I'd think very carefully before trusting this shop with tire or wheel work.

    Ayala Roadside Assistance - Tires installed, all within 12 hours of my first call to this shop.

    Ayala Roadside Assistance

    (40 reviews)

    Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.

    I needed a jump start for my car but figured there was a chance I needed a new battery, so I looked…read moreon Yelp and this service came recommended (just under 5 stars, 27 reviews at the time). I called and asked about pricing. The cost (whether jump start or battery) was reasonable. Mr. Ayala said he'd pick up the battery on the way just in case - having gotten the information I had on hand for my make and model, and my equipment preference if it came to that. He also said that I wouldn't be charged for the battery if it wasn't needed - regardless of him making this outlay. As promised, he showed up about 45 minutes after our call - this is with him driving up to Baltimore. When he arrived, Mr. Ayala looked at the battery, said it was 2 years old, no corrosion - relatively young for the equipment. That it probably would be just a jump start (I had left the car sitting for too long). He then promptly walked me through the steps to jump it, while attaching the cords to the outlets. The car started. Then he had me turn it off without the cords attached to check that it still started, which it did. The service was $85. Perfectly reasonable. Convenient and timely, as well, and I found him to be pleasant and knowledgeable.

    Protocol Roadside Assistance - roadsideassist - Updated September 2026

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