Came in for an item, needed 3 more beyond the single item off the shelf. I let the guy know I needed 3 more, and I would be in the next day to pick up the other three. The next day came, and I forgot to take the first item out of my purse when I realized THEY WERE USED! I have a toddler and maybe due to lack of sleep I didn't notice THEY has RUST on them! WHO put a USED item back on the shelf!? When I came in, I was refunded for the item but still needed the other three. Come to find only two were ordered. What a pain in the backside, the whole reason I came is to NOT have to order through Amazon. Customer service was fine, but now I question shopping here anymore! The gentleman looked him up on the computer and told me that there was 2 of them out in Port Orchard, but when I got out there within an hour, there wasn't a single one on the shelf. I might reconsider the other two or try and coat them with something. read more

Autozone - Too tierd to realize I purchased used and rusted items! WTF - Auto Parts & Supplies Near Me - Bremerton, Washington

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They are lazy, slow to help. I ordered a part and was told when it came in but when I got there I watched other customers just waiting as one person left in disgust. finally I get told the part wasn't in yet! Then they sold me a can of rust spray that had the sprayer broke and I had to return it. My part I ordered was still not in. They chit chat with each other and walk away as you're waiting. I will never go there again. This wasn't my first time getting bad customer service at that location read more

Supper helpful with my car battery ! I'm struggling financially and they were such a blessing to me ! Sherry and Chad

Helpful staff. Was very happy they had the fuses I needed at a good price. Everyone was friendly and I was served immediately.

I have a lifetime waranty on my car battery, came there to change it out and the manager gave me a hard time telling me that all of a sudden they are changing there policy on warranties and are no longer doing lifetume ....after a lot of back and forth he finally honored it. He then went to ask a worker there if he "feels" like putting in a battery, when I asked for help, worker responded with a head nod saying "no, it's hot outside ".... like really???!!!! read more

Manager David was supper helpful with swapping my battery out that was under warranty even though the computer system was already showing that it had been swapped for a new one. Sherry was also helpful in testing my battery and promptly calling me to let me know that it was bad. My experience with this manager and staff has restored my faith in AutoZone after have a few bad experiences when I lived in California. read more

I would caution against spending any significant money here or at any autozone under this regional office. I purchased a long block from this store and was given 2 obviously damaged products before getting one that worked 6 months later. The store manager was near impossible to communicate with as he never returned phone calls. The deliveries were delayed and the store manager continually gave unrealistic delivery dates that were never achieved. When my warranty claim was eventually escalated to the regional office the management team was worse. I spent weeks just waiting for them to answer me and when they did they had little to no understanding of the situation. They ignored calls and emails for months and never made a genuine effort to work with the engine company to correct their egregious errors. The result was 6 months without a working vehicle and autozone never paid any significant amount towards the extensive bills that resulted from them delivering egregiously faulty products(cracked engine block, valves not adjusted). I wasted months trying to get them to follow through but eventually had to just give up as they don't seem to care about maintaining a reliable reputation. read more

i had called the store asking about some help with fuses, guy told me they could help me out to their best of ability and i was like cool ill head in then. i get there and walk up to an employee at the counter and explained everything to him, he then proceeded to tell me to figure it out myself and come back when i find out what fuse i need. i walked my ass out and called O'reilly said they could help out and they took a quick look at my fuse box and grabbed me exactly what i needed! took the lady less than 5 minutes to do. will never be coming back here again. read more

I want to give a fantastic review for Rebecca at the AutoZone on Fusion and Wheaton way in Bremerton Washington State. Rebecca went above and beyond to help me. I live alone, I know nothing about cars. I bought a battery less than 3 years ago as of 12/26 my car wouldn't start, got a jump and went to AutoZone, they said my battery was dead. But I couldn't leave my battery there as I had nobody to take me home. Rebecca came to my house on her lunch time to jump my battery. My battery wouldn't start again and then Jack from the same AutoZone came to my house to jump start the battery, Jack had already clocked out and was helping me on his own time. Rebecca and Jack are very helpful in every way possible. I so wished AutoZone would offer or let their employees drive out to help people depending on mileage, even charge for that because people like me; a woman, living alone -no husband anymore to help with a vehicle problems. I had to order new cover for my blinker light for $44.00 that was unbelievable price but I trust it will be worth it. Thanks AutoZone very much read more

I'm impressed with this shop. David has solid advice and he comes through with that result right when I needed it. He has a crew of great staff that are always friendly and ready to help when I need a tool or parts to repair my vehicles or for a project. Thank you so much! read more

Employee by the name of Jerome was on his phone the entire time he was helping me. I was picking up a battery and he was actively talking to the person on his phone on full blast. Not the first time i've had this employee help me and every other time it was either a rude unwilling tone or something like this. Only person i've had problems with at this Autozone. read more

Thank you to the store manager, John Rouch! We did not know anything of changing out air filters on our F150. It was very nice of you helping out if your busy schedule read more

The employee who assisted me, Tony, was absolutely helpful. He helped me replace my car key battery and window wipers and even went as far as to help me replace them himself. Absolutely will go to this shop again for assistance. read more

On Saturday July 18th I visited Auto Zone on Hyw 303. I had a serious concern involving the AC in my newly acquired vehicle, didn't work! Knowing nothing about this subject other than having spent hundreds of dollars over the years in vehicles I owned getting my A/C serviced I was waited on by a Mr.John Rousch (manager of the parts Dept). Mr. Rousch not only explained to me that he wasn't allowed (liability) to install the A/C Pro however he took the time to walk outside to my vehicle and professionally/patiently instruct me on the process of installing an A/C PRO TO MY VAN thus saving me hundreds of dollars. I'm a very senior female that was then able to install the much needed A/C . Having taught Customer Service in my past I am honored to express my gratitude and appreciation to Mr. John Rousch. I will forever spend my $$$ at Auto Zone if all their employees are as professional and kind as Mr. Rousch. read more

Ive found that the staff are generally inattentive and not as knowledgeable as other local competitors. They do take used motor oil here though which other do not. read more