I traded my Nissan Titan in for a 2025 Nissan Frontier and needed a trailer brake controller…read moreinstalled. My RV guy recommended a shop, but that shop could not get the universal controller they purchased to work. I found one on line and after a phone call with Kitsap Muffler in Gorst, I stopped by and they made sure I was ordering the right parts. Today, they installed it in about 90 minutes. The manager, the service technician and the scheduler really know their business and were extremely helpful. If you need a muffler or trailer work, I highly recommend this business.

Katelyn did a great job answering questions and being attentive on the phone. Daniel was a great…read moremechanic, very accommodating, and Bryan was kind enough to give me a good deal even though I messed up. Would recommend these guys to anyone needing muffler work.

Micah at MAXRPM was my service advisor. I had some routine service for my BMW 2017 530i…read more They did me right. Oil change and Brake Flush. Wheels torqued to correct number, car was ready when promised. A great waiting room with a racing library, it's a museum with a half dozen vintage German and American cars. As a lifetime BMW owner, I've met a lot of mechanics that look to make a boat payment on every service. They ware no-pressure Professionals that Know BMWs. 100% satisfiaction.

Brought in my 2017 Ford Focus RS for fueling issue diagnostic they found the issue right away after…read morebattleling with it for months trying to get it fix our selves and numerous local dealerships that throw me into multiple loop just to not fix my issues and wasted my money and time. Myca and MAXRPM found the issue and did a wonderful job fixing my car, not only that they also did some extra work that the dealer ship messed up on. I had a wonderful experience at MaxRPM. I enjoyed my time visiting and appreciate the whole team. I would go there for any car service from now on. Recommend going to them for sure. -Mico

I've been holding off on writing a review of this dealer for reasons I'll explain below…read more We bought a 2018 Ford F250 from them on June 7th. The process was fine, CJ was our salesman and he was easy to deal with. We paid cash so didn't have any experience with the financing department. A week later the AC quit working, and the check engine light came on. It was running rough and jerking. We took it to our mechanic who said the code indicated a misfiring ignition coil. We were really frustrated and reached out to them. Yes, we knew we had bought a used vehicle and yes we declined the extended warranty. But to have this happen in one week didn't seem right. Jarret from their service department replied and asked us to bring it in. We did, they recharged the AC system and replaced the ignition coil at no charge. So far so good, the AC is working and the truck is running smoothly with no warning lights even after pulling a travel trailer to Ocean Shores and back. So I can recommend this dealer, they stood behind what they sold.

Have been customer for 10+ years. Since change of ownership the service reps suggest/encourage…read moreadditional services $$ needed at earlier mileage checkpoints..Checked with local dealerships regarding recommendations and have been told unnecessary until actual mileage warrants.

Very helpful and reasonably priced. Very friendly folks and get the job done really fast. I…read moreappreciate them so much!

I have an old car with alerts that are super tricky. The dealership and other repair shops can't…read moreseem to reset my alerts. This has been an issue for years. Finally, one of my alerts actually triggered the ABS to turn off. Super scary. Well, these fellas fixed it! I was surprised. They did it so quick too! They are kind and professional. I will go back! It's a cool shop too with very fancy rims to look at in the waiting area.

Very knowledgeable and reasonably priced. I was wary trying a new place but this place didn't let…read moreme down. Will be returning back!

Guys were awesome, I cold dropped in and they were able to help me with a right then and there with…read moremy issue. Thanks guys.

If you are considering purchasing a rebuilt engine from NAPA, you might want to reconsider…read more I like to buy local when I can even if it costs more. So, in March 2019, I paid the Westbay NAPA store in nearby Poulsbo, WA, $3,290.70 for a rebuilt marine GMC 5.7 L long block to go in my 54-foot, 10,000-pound houseboat. My mechanic swears he told the salesperson that it was for a jet drive powering a 54-foot houseboat when he ordered it. When I came in later to pay for it, I recall mentioning what it was for, too. The NAPA engine failed after less than 20 hours of run time. At first, we thought it was a bad starter. $1,700 in mechanics' fees later, having tried everything from new starters to Miracle Oil to get the engine to turn over, I had to face the fact the brand-new NAPA engine was totally frozen up. The mystery was why? Why would a newly rebuilt engine fail so suddenly and catastrophically? I rented an expensive crane boat and had the engine pulled. Then, I had another, impartial professional mechanic (not the one who installed it) disassemble the motor. Another mechanic and a certified ship's captain with decades of experience with small boat engines served as witnesses. I also took photos. The mechanics concluded the engine seized up because at least one of the cylinder walls had cracked due to overheating. However, the overheating sensor on the freeze plug was intact. Further investigation revealed the engine had been bored out to 60 over, leaving too little metal between the piston walls and the water jacket to properly dissipate the heat created by an engine under constant heavy load. It was also noted the camshaft was more suited for zipping along a small speed boat, rather than a pushing a lumbering 54-foot long houseboat. The 10,000-pound houseboat requires an engine designed for torque, they explained, not speed (think an ocean-going truck as opposed to a sports car). "It looks like this was an engine they had in the back of the shop and wanted to get rid of," said the lead mechanic. "A small-block like this, being bored out to the max like it is, you can't even turn it in for the core charge on another engine. It's junk." Armed with this information, I went to see the manager at the Poulsbo NAPA store (www.westbayautoparts.com/poulsbo.html). He informed me NAPA (napaonline.com) had outsourced its engine rebuilding work; my engine came from KP Automotive Machine (http://kpautomachine.com) located in Spokane, Washington. Together, the manager and I spoke to a KP representative. The outcome was disappointing, to put it mildly. Westbay NAPA says it doesn't have any liability -- even though they took my $3,290.70 and ordered the engine -- because it was KP's responsibility to deliver a sound engine. However, KP says it isn't their fault because the Westbay NAPA folks didn't tell them what kind of boat it was going into. The only thing they both agree on is that it is all my fault because my original mechanic didn't send in the warranty. Right.... The manager at the Poulsbo Westbay NAPA store did agree to give me spark plugs and antifreeze, gaskets and other things for a new engine that he valued at $200. In the meantime, I was out $3,290.71 for the bum NAPA/KP engine, some $8,000 in mechanics' fees, the price of another engine, and another crane boat rental to put the new engine into my boat. This time around, I did not buy a replacement engine at a NAPA store. I also paid a lot less for a solid engine that hasn't been bored out and has the proper cam. I have been a NAPA customer for 58 years; always considered them the epitome of parts stores with the best quality parts and customer service. No longer. T. M. Asla, Ph.D. Proeducation.kitsap@gmail.com

Stopped by one rainy night recently to get a new windshield wiper. I was helped my a nice young…read morefella who helped me pick out the best wiper blade you can get. It's one of the flat types and it works better than any wiper I've ever used before. It's quiet and doesn't smear the water around like the old one did.

Love these guys! Definitely MY go to in Bremerton for repairs. This time I recommended them to my…read moreson and he's now a committed customer Explanations, options, fair pricing and usually a quick turnaround which he needed

Mike and his team are top-notch mechanics, and I highly recommend them. I brought my vehicle in…read moreafter a transmission shop told me I needed a full transmission rebuild. Instead of just taking their word for it, Mike took the time to properly diagnose the issue. It turned out the transmission was fine, and the real problem was a faulty engine ignition coil. They fixed it quickly and saved us at least $7,000 in unnecessary repairs. Honest, skilled, and thorough, I wouldn't take my vehicle anywhere else.

They're honest and really strive to help you out. They're the only car repair shop I'll use…read more Recommended by my neighbor to me.

Was told by the dealership that they were unable to get an AC condenser for my 2004 Honda Accord…read more The parts department said there were only 7 in the country and they were all spoken for. After following up with them 2 more times and driving my elderly father to doctor's appointments with no AC, I finally brought my car in to this repair shop for a 2nd opinion. Not only did they find the condenser at an auto parts supplier locally - they had it installed the same day. I had assumed the dealership was the gold standard but really it is a trustworthy reliable fair honest and knowledgable repair shop like this one. Thank you thank you Alan and company.