I went in for a battery check and was assisted by Bo. He quickly identified the issue as corrosion…read morearound one of the battery ports, but the interaction left me very disappointed. When I asked what I needed to do, he walked back into the store without a word. After cleaning the corrosion, I again asked how to prevent the issue from happening in the future. His response was sarcastic: "try checking it once in a while," followed by, "I'm embarrassed for you." While he addressed the immediate problem, his attitude was unprofessional and made me feel unwelcome, as though I was a nuisance for asking questions. Basic courtesy and respect were completely lacking. Because of this experience, I will not be returning to this location.

Alex, tall guy with glasses, really might be an angel walking amongst us mortal men. My AC was out…read moreand its summer in Texas. And I know nothing about cars. With unbelievable customer service, Alex recommended the best product and charged up my AC for me. His attention to detail and swift action has ended the suffering that has been the bane of my existence for weeks now. If you come by this location and Alex is working, consider yourself privileged to receive the help of such a professional. God bless you Alex, remember me and when you get to the top.

Eight to ten employees and no one available to help you…read more At least put a self check out if you don't want to help customers check out. I'm trying to spend money but you won't take it.

TJ was a big help in sourcing the correct parts in a very timely manner in order to get my car…read moregetting back to normal! Great customer service!!

Great service, friendly staff.....honest opinions......in and out in a fast and timely manner…read morewithout having to wait

Driving from California and back, the A/C on my truck went out. My truck has 86,000 miles, and I…read moreasked around Sinton where to get it fixed. The overwhelming consensus was Five Points. I spoke to Tony, one of those guys who knows his stuff. No BS, straight talk, fair price. Turns out that the compressor went out. One day in the shop and I'm on my way back to California.

To be honest Frank and his team are very professional, respectful and honest…read more Frank offered to do the best for our car, and he was telling us what is the problem, and what he can do and how much it will cost prior starting his work. We are new here in south Texas, we are living in Alice, but whatever our car needs definitely we will refer to him, in order to be fixed. They are really trustworthy Thank you so much Frank and your great team

I live hours away and had my not running vehicle towed here…read more Repairs needed were to replace transmission, brakes, battery and spark plugs and repair catalytic converter. Charged $2250 for transmission which I don't know would have needed replacing if they had repaired the catalytic converter and replaced the spark plugs first. Very vague about what was specifically wrong with it. Charged $1700 for front and rear brakes rotors and calipers parts and labor. I decided not to let them do the spark plugs and had my truck shipped to where I live because it still wasn't running properly and I didn't want to give them any more money. Greedy and dishonest. Save your money and go somewhere else. Receipts in profile.

The shop (formerly Marshall) has moved from the old location (4710) to now 4536 Ayers St, on a side…read morestreet cutoff, due to lease reasons since January 2023. The Owner came over as soon as I called. He did excellent work on testing a Duralast battery that had died early, and checking the alternator (Fine). His work was quick and impressive and he explained the options for the Ford Focus before proceeding. I have used these specialists for many many years and still recommend them for reliability and faith in their work.

Honest and Fair services. These guys know what they're doing from alternators to batteries and…read moreeverything electrical. When ever I'm looking at buying a used vehicle I always take it there, for them to look over it and give advice.

I had my new-to-me car inspected at TC auto. I called and the gentleman was more than happy to…read moreexplain what their complimentary 42 point inspection was all about as well as their complete inspection that was $159. Wanting to make sure this new (used) car was safe I opted for both inspections. Within a couple hours I was sent a detailed list of things from their courtesy inspection that needed repair along with photos. And soon after received a phone call with the details and he was happy to help with any questions I had. My reasoning for a missing star was I asked for the details on the $159 inspection and was told everything looked great, but that could have been because the seller wiped it clean (?!). I'm just your typical women who knows nothing about cars and had no idea this was possible. I felt taken advantage of for not being told about this before I agreed to pay $159. On top of that, there was some kind of $12 fee I was not told about that brought my total to $172 after taxes. I really appreciate their kind customer service and their nice clean waiting room but I would still recommend anyone who has no clue about cars to ask around before spending money here.

Rook my car is three time. They charge you to take it out of their dealership whether or not they…read moredo anything to the car. Took my car in with issues of jumping RPM's, slow to speed up and sometimes wouldn't go faster than 10 mph. It would complelty stall to 0 RPM if I braked in traffic. It's been a couple of years since I had that car and I now know that those are very clear signs of a bad transmission. Something these people would definitely have known, but instead decided to hide behind not being able to read what was wrong with the car because the battery didn't have any history on it. BAD people, I hope no one else has to go through this.

Best 24/7 roadside I've experienced!! These guys are amazing! They had everything that I needed and…read morewere fast kind and experienced

These guys are straight garbage. Needed someone to come and replace a rotor and lug bolts. They…read moreshowed up an hour late, the workers drill died so we had to hand tighten bolts, and I ended up having to jump the installer so he could get out of there. Then they try to tell me it will be $800. Pure trash. It's cheaper and easier to get a hotel and wait until a decent mechanic is available. Red is a POS. When I told him it was an outrageous price he informed me he didn't care, he'd just take whatever I wouldn't pay out of his installers cut... just unbelievable business. NEVER USE THEM.

Bay Auto provided me with nothing but honest, friendly, thorough, and amazing service…read more I had been getting hit over the head by another vehicle repair company, and so many people kept telling me "take it to Bay Auto," but I had been so busy I just went with what I knew. Recently, I had my vehicle at the other repair shop, they wanted to charge me for the following (their words verbatim via text message) "The hourly charge is 159. We would need to change out the brake fluid. The part is 97.95. It also calls for 4 hours to replace that hose. So the total after parts, labor and tax is $1,169.35." I knew right then in there I needed to get my vehicle to Bay Auto. I called Bay Auto, Tim answered right away and told me "bring it in, and we will take a look at it and take care of you." I had my vehicle towed to Bay Auto, and from there they took care of everything over the phone for me. My car stayed parked in their garage safe over the weekend. Come Monday afternoon Tim calls and tells me the exact same issue with my car but the price is $356.89!!!!!! My HEART DROPPED and I cried tears of joy. The relief I had was so indescribable. I had been stressing on how in the world I was going to come up with the funds. I didn't need to stress anymore because BAY AUTO was taking care of my vehicle at a way more reasonable price. I told Tim my car was about to hit 100,000 and my vehicle app kept telling me to refer to the handbook. Tim told me he would check it out, take a look at what needs to be done then get back with me. Next day Tim called me and let me know everything looked good but the handbook does recommend a transmission flush but it was completely up to me if I wanted Bay Auto to do it now or come back at another time. I told Tim to go head and knock it out, and they did. I HIGHLY RECOMMEND TAKING YOUR VEHICLE HERE!!!!! The customer service is great, the environment is great, staff are friendly, realistic, and humble. The team at Bay Auto do their best to work with all their customers. Thank you Bay Auto!!!

Great Customer service very professional took in my Chevy equinox and had it repaired within a few…read morehours. Also, they saved me over $140 compared to another auto shop that gave me a estimate. I highly recommend