Came in to buy jumper cables and battery pack for my girlfriend's car. My girlfriend asked if our…read more3-year old daughter could use the bathroom and an Employee named David responded, "We don't have public restrooms." I said ya I get that but we're paying customers and before I could ask him if she could just use it real fast he very rudely said, "that's why there's two signs one on the front and another one right by the restrooms." I told him never mind i'll just take my business somewhere else, and his response was, "go right ahead." I asked for his name and he said David. I get the not letting random people off the streets using restrooms but you definitely don't have to a be a jerk about it. There were two separate restrooms with the blue triangles on the doors... one for men and one for women. If the bathrooms are for employees why separate the bathrooms??? My co company has two bathrooms and both sexes can use either one. I won't be back ever again. Went to Oreilly's and they let my little girl use their restroom in the back then I bought their products. Poor customer experience, David needs to go through empathy training.

Change your "store hours" sign if you are not going to be open till that time. It is 7:58pm on…read moreSaturday and your sign says open till 9:00pm wtf you idiots. You even have a sign that says "always hiring amazing people" well that's a lie! Seems like your hiring lame people that don't feel like working.

I wanted to take a movement and recognize Jeffrey at O'Reily Auto Parts in Federal Way. I recently…read morepurchased new wiper blades with the assistance of an associate for sizing and much to my dismay when I went home to install them, I found they were all the incorrect size. Of course I neglected to take a receipt assuming I would not need it. I returned to the store and was greeted with ease and professionalism. Jeffrey quickly acknowledged the problem, found my receipt in the system and replaced all 3 blades. When I asked him what happened he simply stated a mistake had been made on their part but did not take the opportunity to place blame on his coworkers and simply apologized for the inconvenience. I appreciated that although my experience wasn't perfect, he took care of me when it mattered. Thanks Jeffrey !

8/16/24 Very attentive representative's knowing where all the products in the store are. Even asked…read morehow my day is going ...Don't wanna jinx myself cause back in the 8/16/23 day no one cared

Oreilly's has always been my go to store for auto parts. The staff is always great. Tobias has…read morealways shown me exceptional customer service. He's always very professional, helpful and resourceful. He definitely exemplifies the epitome of great customer service for Oreilly's. Thanks Oreilly's and express my appreciation for Tabias and extend my gratitude. Keep being great!

I highly recommend this place. 2 gentlemen working there today were very knowledgeable, helpful and…read morecourteous.

Bill is an awesome manager and true asset! Our truck broke down about a mile from his store, and he…read moreseriously went above and beyond to help us out. He picked up my husband, helped him find everything he needed, and even drove him back to the truck. You just don't see that kind of kindness and customer service very often anymore. Bill literally "went the extra mile", and was a Godsend that stressful day. Highly recommend!

There is an employee here named Andy, who is a godsend. One of the most helpful human beings on the…read moreplanet - he helped me while I was on the side of the road with my hazards flashing....I wish there were more people like Andy!

This place is the real deal. Super nice guys Rob and Nick. Bought a used boat with a janky trailer…read more Brought it in from Renton. It was worth the drive. They did a thorough safety inspection. They fixed the lights and replaced a bent axle. Reasonable pricing and very timely. Trailer is now worry free. Will get all my trailer work done here in the future.

Rob did an outstanding job in every way - the work he did, the explanation, and follow-up. We…read morehighly recommend using him. We will definitely go back to his shop.

Great quick quality service at a reasonable price. I'd recommend this business for sure.read more

Today was a Good Day! My husband is working on his Harley and needed his Customized Crash Bar…read moreBracket cut so we went to Torklift Central to see if they could accommodate our needs. My husband is so happy with the Service that was provided! The Customer Service was Above and Beyond Awesome. They were able to answer all questions asked without hesitation. We were able to leave the Bracket there to be cut and we were told it would take about 30 minutes so we were able to go to another store and pick a few things up. I highly recommend Torklift Central!! Also easy access to turn in off of Central Avenue in Kent to their Business and great parking. The store is cleanand they even have a Raffle going on to win really cool items. We will definitely return to Torklift Central!! Look them up torkliftcentral.com