Brought in my elderly Volvo which had 1 cylinder not firing. They took notes on what I had checked…read more They said they'd check it out and wouldn't do repairs over $250 (I knew the problem was bigger than that!). They gave a detailed diagnosis with photos on their website, giving me time to think through what to do and what to defer. Their prices for the individual repairs were in line with what I saw online. After the repairs, the car ran well but by the time I got home the check engine light was on (different code). They took it right back, diagnosed the issue, and fixed it no charge, pleasantly. Not a problem since. These guys are good, and if they mess up, give them a chance to make it right. I am glad I found them, and will be a repeat customer.

Great place with honest people. I will definitely bring my truck back for any service it may need…read morein the future.

Competent tech. Very fair pricing. Pleasant ownership and staff. Exceptionally clean and…read morewoman-friendly shop. I'm a retired automotive specialty hand tool designer and I'm telling you that I will come here instead of Honda from here on out. Get an oil change here and check them out.

If I could give zero stars I would. My vehicle hit 100k…read moremiles, so I booked a "scheduled maintenance" service appointment online. I dropped off my car in the morning. Joey took a look at his computer to see what the recommended 100k svcs for my vehicle were, and told me that if I chose to do "all" of the typical svcs that I'd be looking at about $1,400 out the door. I was NOT expecting that. But he assured me that they would do an inspection and send me a report for me to review before they performed any services to my vehicle. When the report was sent, it lacked transparency on cost. There was a long list of "required" and "recommended" services. Yet there was not a total cost estimate, or even itemized estimates on each service listed. That was disappointing. After seeing the long list I immediately called to verify that I would have a chance to review this list before anything was done, some of the verbiage on the report sounded like the work had already begun. But the man that answered the phone assured me that nothing would be done until I spoke to Joey and authorized it. So, I took my time and read over the inspection report. Joey called me while I was reviewing it. I asked him to go through each item and advise me of the cost. I was taking notes and writing the amounts down next to each svc on the report. He did push me to do certain things, but once I was able to get him to pause, I told him that there were 3 specific services that I was considering having done on that day, and asked for the out the door total for those specific 3. He quoted me a number that did not match the amounts he told me, (nearly $200 more) so I pushed back. He then said "oh, I thought you were wanting this 4th service too". Um no, I specifically asked for the total of 3 services and he tried to add a 4th into it, I guess hoping I wasn't paying attention? Not what I want to think, but certainly how it felt. I told him I needed some time to decide, as the list was much longer, and the cost much higher than what I was expecting, and I wanted to review the options with my husband and get back to them. It left me thinking about the "out the door" cost he quoted me at drop off.....I don't know how I was ever supposed to leave paying 1,400 when over the phone he advised that the cost for spark plugs alone was 1,100. I felt bad, knew I was taking too long to decide, I felt I had it narrowed down to 3 services but it was getting late in the day and there was no reason for me to leave my car there overnight. I arrived to pick up my vehicle. Since I had not called Joey back to authorize any services, I explained to him in person that I was going to pick up my car and talk to my husband that evening in order to make my final decision on what I wanted done. He seemed unhappy with that, but was getting ready to give me my keys back. But before that, he told me that we just needed to square up on the oil change that they had performed. Huh? I questioned him on if and why they performed any services if I had never called them back to authorize any. He pushed back at me claiming "you signed off on that this morning". I signed off on nothing. He pushed back at me again, claiming "yes you did, that's where this all started in the morning, with an oil change". No sir, I did not book nor bring my car in because of an oil change, I specifically booked my 100k service, and of course it was one of the items on your long inspection list but I was assured nothing on the list would be done without my say-so. He got an attitude and told me "well I guess you got a free inspection, and a free oil change, and I guess I'll just figure out the money side of it on my end". He treated me like some kind of thief with negative intentions. It is NOT the customers fault that you performed an unauthorized service. But if you wouldn't have gotten an ugly attitude with me and make me feel SO awkward and uncomfortable, I would've simply offered to pay for it, as I DID intend to return for services. But I will never be going back to this place again, or recommending them to anyone.

If I could leave 10 stars I would. First off they are very fair when it comes to cost, let me say…read morewhy. Last year my coil went out on my 93 Dakota , it sit in the front of motor two bolts and its off put a new one up and plug it in your done. That cost me over 600 dollars at a shop in auburn... So I was quite relieved when they did much more extensive work on my Dakota and my bill came to not much more than what I paid for that coil job in Auburn. My truck had been down for 5 months as I kept hiring people to work on it at my home, that was a mistake, I finally said enough ...and got it down to Carroll's and they had it figured out quickly as to what the problem was , I needled a new PCU.(computer ) Since you cant buy these from anyone, or any store and it has to be an exact match right down to the transmission. My truck is a 93 I had to research and finally found one, I had it shipped over night and since I didnt have a vehicle they came up and picked it up from my house. 2 hours later I got a call saying my trucks is done What a relief and to top it off , Alex the owner would be picking me up to take me to their shop. To me thats first class operation... You cant get that type of service anywhere...So i highly recommend Carroll's Garage good group of people ...Alex and Aaron big thankyou

I have been to this garage before and always had good service and reasonable pricing. I recently…read moretook my jeep to a mechanic in Seattle and got an estimate for the work I needed to have done and it was twice as much as Carol's charged me. My experience was easy to do business with, fast and great customer setvice. A nice surprise was they really have made improvements to the building as well, which was nice to see and I'm glad that they seem to be thriving. It's a great benefit to our town to have a reasonably priced, trustworthy garage that can do work on your car. It's a huge win for Sumner because these places are hard to find these days.

After buying a car and it breaking down on the way home...North shore Automotive definitely was a…read moregreat place to go! I had nothing but a great experience here. They worked hard to keep me under budget and were very informative, taking the time to explain what was wrong with my car in a way I could understand. Communication was excellent throughout, and they always made sure all of my questions were answered. Although the major repair initially involved a bad part, they figured it out quickly and were honest with me the entire time. My warranty covered the issue, which I really appreciated. They got me in and out as quickly as possible, and the loaner car was extremely helpful. Overall, they went above and beyond to help me with my car, and I would definitely recommend them.

Called this morning and asked for price on an oil change for a Ford 150. The lady immediately…read moreresponded $151. How could she possible know that not knowing year, engine and what kind of oil I wanted? Went to Valvoline and got a synthetic oil change for $75. I was hoping North Shore was more reasonable now since I live close by and would like to support them. You best shop around before you go there unless you don't care about cost.

I have a 2012 Grand Cherokee Overland with a 5.7L Hemi. It's a great car but it sounded very…read moresedate. I wanted a sound more like the SRTs or the Hemi pickups. When I explained this in almost the exact terms, they came up with a setup that they thought would fit the bill. When I came to pick it up on startup it had the exact sound I was looking for. I had an opportunity to see the work when the vehicle was up on a lift rack, and I thought it was beautifully done. The cost for the entire setup was very reasonable, and it only took a couple of hours to complete.

I would give this place a zero if I could do not take you vehicle there unless you want to spend…read moremore money on fixing their mistakes. They don't know what they are talking about and when You call them out on what they did wrong they make it out like you are the problem. They left me in a really bad position

Wanna say this is an amazing shop compared to other shops around the area I recently took my 06…read moreTacoma there to get an alignment done after a 6in lift kit install. They did a great job but due to the nature of a 18 yr old coming in saying he did a full 6in lift kit by himself and all he wanted was a alignment is skeptical to say the least ALSO ONE OF THE ONLY SHOPS AROUND THAT DOES ALIGNMENTS ON LIFTED TRUCKS The alignment itself: honestly pretty good however have a slight lean to drivers side which they blamed the tires for (it didn't do that previously with my 3.5in lift) which was not the culprit I later found culprit to be the lower control arm bolts due to finding that the bolt side is stationary with the alignment washers while the nut locks position of them into place and finding one washer isn't aligned the same way on opposite side meaning the bolt is stripped were the washer is most likely due to tightening on wrong side which very well could of been my fault during install of lift kit. it's a 10$ bolt and 4$ washers and I'm not gonna be blaming anybody unless I know for sure who it was especially over 14$. Customer service: absolutely amazing they were really nice people very transparent with me and helped me look at pricing for tires that I needed regardless of if it was effecting alignment or not. Also hooked me up with a goodie bag!!! Also bilingual! About the techs: Occasionally they would come in to the waiting area to ask me about something that the techs wanted to know (the techs are mostly Spanish speaking which I can understand but not speak fluently) and the techs are thorough with what they need to do they test drove it more than once and made some small tweaks. Extra notes: I did get a few questions about what a sound could be I told them they could bend the rotor dust sheild because I was planning on replacing it anyway (yes that was the issue) The bad: the damn pothole in-front of the shop is the worst part of the experience I swear one day (if it hasn't happened already) it will take off someone's bumper or side skirt it's a 4in deep hole that they need to go around or through

I don't know where to start Amanda was so nice and…read moreknowledgeable , listened to my requests the gave me a complementary Uber ride while my car was being worked on , price was reasonable and I even got a bag of candy I will give them 10 star if I could will recommend them100%

As a solo female traveler, I can't recommend this place enough! They were incredibly honest about…read morewhat needed to be done. I have a 22 year old subaru, which obviously has its quirks at that age. Where a lot of other mechanics would have upsold unnecessary repairs, they were straight to the point and even fixed a dent in the front fender for free. I really appreciated their honesty and kindness, and would suggest them to anyone looking for car repairs!

I just want to say that I haven't even been to the shop yet and I'm impressed as heck! It's a…read moreSunday and Tana, the shop owner's wife, answered my email within like 30 minutes! She's awesome! My husband and I are in a bad way financially right now, and Tana has already secured my business with reassurance, kindness, and payment plan options for whatever we might need done. I think we can actually handle this! I am breathing much easier, and my shoulders are dropping. I didn't know that regulating one's nervous system could be done by an auto shop! O_O We reached out to RCR because of these positive reviews. They really help - write reviews, people! We are looking for a mechanic we can truly get behind and be loyal to. We also want to be able to wholeheartedly recommend to friends, family, and clients (I'm a mental health counselor and my clients are almost all struggling, too!). It is SUCH a thing, the treasure of finding an upstanding and authentic mechanic (and wife)! I feel that what they quoted me for their standard initial visit is not only fair but also extremely competitive. We'll see what else is in store. Stay tuned!

These guys are awesome. I called Monday to see how quick they could get me in for my daughter's car…read moreand they had me in the next day and back out with a fixed up rig. I was worried that it was a major issue but it ended up being something really minor that they fixed quickly. I'll definitely be back as they do both good work quickly and appear to be honest shop. Thanks guys!

Do not bring your vehicle here. We trusted Earnies with our vehicles for years. We recently…read morepurchased a vehicle a 2006 Chevy Silvardo from Earnie and within one week the tailpipe fell off. Then it was the transmission. We tried contacting him and got zero response. At this time the truck has cost us in repairs more than we paid 6,000.00 when we purchased the truck he lied to us and told us that they had just put new work into it and that it was n great running condition. We not long afterwards found out via another mechanic that the work we were going to do on our other truck was in no way necessary. It was the owner himself who lied and ripped us off. Now we wonder how many times he over did or overcharged us over the years.