I was in town pn family emergency while my brakes were screaming for attention. I was invited in same day and they prioritized my van. Fair price, great customer service, great team of mechanics. Highly recommend this shop. My van is American, was no problem for them read more

I brought my car to this shop for what should have been a simple diagnostic test. I made an appointment for Saturday (8/1) at 10:00 AM expecting my vehicle would at least be looked at that day. Around 3:00 PM on Saturday, I called for an update and was told there wasn't even a diagnostic technician working that day, so my car wouldn't be checked until Monday because they were closed on Sunday. It would have been nice to know that before I dropped my car off. Monday came and I never received a call. I called them myself at 12pm and was told they only had one diagnostic technician and were extremely backed up. I was also given several other excuses, including that their manager had an emergency on Friday and things were disorganized. Later that afternoon, around 3:00 PM, I called again and was assured they would have a full crew on Tuesday and that my car would definitely be checked. They also explained that diagnostics are only performed from 7:30 AM to 11:30 AM, with repairs taking up the rest of the day. Tuesday came and, once again, I received no update. I had to call again, only to be told that my car most likely wouldn't be looked at until Thursday. After expressing how frustrated I was with the repeated delays and lack of communication, they said they would prioritize my vehicle and have it completed on Wednesday. When Wednesday arrived, I called around 12:00 PM for yet another update. That's when they casually told me, "Oh, actually we were able to do it yesterday," and that they didn't find anything wrong with the vehicle. No one had bothered to call me to let me know the diagnosis had already been completed. My biggest issue wasn't even the diagnostic result, it was the complete lack of communication and the constant excuses. I had to call every single time to get an update, and each conversation came with a different explanation and a different promise that wasn't kept. If your shop is backed up, just be upfront with customers instead of repeatedly giving timelines that aren't accurate. This experience was frustrating and disappointing, and I wouldn't recommend this shop based on the customer service alone. read more

Avoid Greg's Japanese auto unless you want to get ripped off and over charged. Expensive, Poor service, and poor quality.

Greg's Japanese Auto in Federal Way was recommended by a family member so I tried very hard to like them. But after three failed diagnostic attempts I am forced to give up on them due to miserable communications, a myth of quality service and a string of excuses about which I do not care. In each of the three occasions they were unable to work on our car on the day it was scheduled. Twice we had to pick up the car at the end of day two without any work being done. At no time did they ever call me to provide status on the car, even after promising on several occasions to get back to me in just a couple of hours. In the end, over three service appointments, all they did was test drive the car once without being able to replicate the problem. No inspections or tear downs were performed. The excuses from the assistant manager for all of this included: too many oil changes scheduled by corporate, too many other jobs coming in to start the week, this is my first day back from vacation, the diagnosticians have not arrived yet, and again I am just returning from vacation. By these excuses, the messages I hear are that 1) you're willing to waste my time and money by committing to service that don't have time to perform, 2) I am not even close to being a priority for you, and 3) you are managing your time and resources poorly. When a business schedules an appointment with a customer, you are saying, "This is when I have time to address your concern." Repeatedly delaying work two or three days is disrespectful of customers. If you don't have time to do the work, don't schedule the appointment. Likewise, not calling to provide status when work needs to carry over to the next day, or when you promised to provide an update, tells customers that you simply don't care about inconveniencing us. If these types of lapses are routine rather than exceptions to the norm, then the business is in a spiral of mismanagement. I have no idea whether the mechanics at this branch are any good. Considering the work overload, they appear to be in demand and so are probably very good. They just never got a chance to work on my car because of problems at the front desk. read more

It was easy to make an online appointment, free ride home to wait while your car is being worked on, friendly staff who will work diligently to answer your questions, and a nice waiting room if you need it. My car was superbly adjusted as requested and I will be coming again and recommending Greg's Japanese Auto in Federal Way. Superb experience. read more

Great service, very professional and friendly staff! Thanks guys for taking care of my vehicle! read more

New customer based on prior recommendation of my car's prior owner. So far not overly impressed with the "new management/owners system." Even though I made an appointment on a prior call, I was later told that new owners do not take appointments persay but rely on anyone who comes gets in. Apparently, at this time, due to a glitch, ALL site calls are routed to this particular shop. Was checked in very expeditious and courteous for my "oil change and alignment." Unfortunately, it was not until I arrived home that I became aware that the oil change did not occur. The "new system" seems not very efficient, rather disjointed and discombobulated. I am hoping for a local, reliable future service commitment, but time will tell, I suppose. read more

Got 5 years of fleet management experience in Seattle, have worked with 10+ shops in the area, authorized tens of thousands of dollars in repairs professionally. Also, I sell heavy equipment for a living and often advise on service related issues to my customers, mediate repairs at shops all over the US, etc. Took my 2005 Honda Accord with a manual transmission to them which needed a clutch repair. Waited a week (appx) to get an estimate. The estimate comes back at $3300, told I needed a new clutch (flywheel, all components) This is pretty high for a clutch replacement. I call Honda dealership who gives me the same price. That's crazy that they're charging dealership pricing but whatever. Authorize work because I'm a busy guy and it's been sitting for a week. Both dealership and Greg's tell me they need to drop subframe to do repair. Couple days go by, car fixed, go to pick it up. Next morning it's locked in reverse. After my day was finished, I call Greg's and talked to "J" who indicated to me that during previous work from another shop, they installed the wrong "slave cylinder" and that they probably would need to replace that to get the car working properly again. Considering pure logic and an ounce of intelligence would tell anyone that since the problem only occurred AFTER the clutch was replaced, it's highly likely they did something that made the clutch not fit back into place properly. They offer to take it back in but make it very clear if it is the slave cylinder I'll have to pay, and, since the tech had determined that was a problem during the clutch replacement, my assumption was that regardless of the actual cause, they would indicate the slave cylinder to be the problem. Why wouldn't they? So, I took it to another shop in Kent and paid $250 additional dollars for them to tell me that Greg's didn't bleed the slave cylinder and that that's why the actuator was not fully compressing to release the clutch plate. Additionally they told me it was "impossible" to install the wrong slave cylinder. Confirming this but pretty sure that's correct. Hell, it's hard to install the correct part sometimes. Other issues - authorized a serpentine belt without authorization, gave me a $5500 quote for all sorts of stupid repairs on a 2005 Honda that books at $3k, was asked if I wanted a stage 2 clutch (I'm 37 years old driving a 2005 manual car dude, balding) lots of poor awkward salesmanship (lots of talking no asking questions), took 2 weeks to get the estimate/repairs, and I called them every single time for some sort of update. They also charge a $160 (appx) diagnostic fee after you authorize the work. If you ask about it, they'll tell you that other shops work that into their pricing, and since they want to be fair and transparent? They line item it. What saints. Oh! And the best part is their pricing. Honda in Auburn quoted me the same price for the clutch!! Why wouldn't you just get the work done at a dealership? Don't be dumb like me. Comes down to this, I was "sold" on their service by being told they had the best techs and were very knowledgeable on Japanese cars. They either were telling me the slave cylinder was bad to squeeze more money out of me, or are grossly incompetent. Either way avoid them at all costs. It cost me big time. I can provide my credentials, not an engineer or mechanic, but I know auto shops. You can see I may have 1-2 reviews, probably both good. This is a WARNING to anyone to avoid this shop at all costs. The best case scenario is they're incompetent. Check some other reviews for worse case, which, potentially happened to me. It's that or these guys are really, really bad. Second worst experience I've ever had at a shop in my 25 years of going to shops. And just FYI it is worth it to pay a good mechanic more money. It is. Absolutely. They will save you money with sound advice in the long run. GREG is NOT that guy!!! UPDATE: My regular mechanic has informed me it was a faulty master cylinder causing the air going into the hydraulic system, not the slave cylinder or Greg's negligence in bleeding the slave cylinder. Greg's likely bled the line, but air got back in due to the faulty part. They still need to reconcile why they told me the "wrong" slave cylinder was installed because I've been told by multiple qualified mechanics that's impossible. Also, at this point it's impossible to prove, but it's very likely that the master cylinder was the only problem - which actually is much worse than my original review. They potentially charged me $3300 for a $500 job, but, will update once I talk to management and my mechanic. Update: It's 7/1 and no one from management or the holding company has contacted me to make any type of apology or try to resolve this at all. Just FYI. read more

Stellar service! This is my second time here, and I've always received great service and honest feedback of things I question about my vehicle. No pressure to get things done or buy. Jeremy provided excellent customer service. He showed me pictures and explained a few things I need to look out for and probably need to get done in the future. I'm not too mechanically inclined so he was very helpful when he explained it all to me. I've been to several auto shops before with the help of my dad since he's a mechanic and it's hard to find a good shop who will be good to a clueless customer about mechanics. I can comfortably come alone without the fear of being nickeled and dimed. read more

I scheduled a pre-purchase check on a car and was helped by Chris Richards. He steered me away from a lemon and kindly took about a half hour of his time at no charge to show the the reasons the car was a lemon (sale water flood damage not disclosed by the dealer). He was kind, professional and knowledgeable. He did not charge me for the service. l I would 100 percent recommend this mechanic! On the way back to the dealer, several warning lights and chime went off-so he was very right that the car was a lemon and saved me from lots of car headaches in the future. Highly recommend! read more

The manager here is a complete jerk. I HAD to have my Tesla Model 3 towed here because his shop is the only shop that is allowed to work on my vehicle through my warranty and it turns out they aren't even able to purchase Tesla parts. They were contacting an employee of my company instead of contacting me directly and then when I called they were very curt with me about records on my phone of voicemails as if I'm lying about the voicemails that I have on my phone. Why would I lie about that? Anyways, I called to let him know that I was contacting tow trucks to have the vehicle moved and he said I was "incorrect" about which voicemails I'm seeing on my phone. Then when I asked him to be less aggressive he said "I'm sorry you perceive it that way". To which I said, "Incorrect" has a negative connotation and that he could be more accommodating. Then he said that he wasn't going to be because my car had been there for 3 weeks. Nevermind that the pass has been covered in snow for weeks. Then he asked me if I would like to have an adult conversation about it... which I thought adults didn't get upset about petty things like this without first hearing an explanation and so I said, "that's what I'm asking you". Then he hung up on me and said, "When you're ready to have an adult conversation call me back". If that isn't the most oxymoronic thing I have ever heard in my entire life then I have no idea what is. This guy's customer service skills are absolutely terrible. I don't know on what planet you think it's ok to talk to a customer that way, especially when they're calling to let you know that the pass is clear now and that they're trying to coordinate the tow truck to come get the vehicle before the pass becomes unclear again and you won't even listen because you have your panties up in such a bunch that you lack any sense of empathy whatsoever such that you completely disregard another person's truth. Here are the records so that you know I'm telling the truth about the voicemails. When you're ready to have an adult conversation give me a call. My tow truck is waiting. read more

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They charged me 3x as much for a timing belt change and water pump and oil pump. 6,000.00. plus they put emergency break on when it didn't need to be on and didn't tell me now my breaks are bad. I think this great name company has disintegrated since they've been under new management . This stripped me of my savings and I don't trust them anymore. Back to Honda service . read more

Made an appointment for an oil change two days in advance for the earliest appointment at 730a. Brought car in at 730a ( first car there) and rather than just taking a quick 20-30 mins to change my oil, made me wait and after 2.5 hours , I checked at 10a. They only had the hood up, then told me I'd have to wait another 2 hours before they could get to me. Fxxx, why would I make an early appointment two days in advance then? What a bunch of fxxxing assholes. Wasting peoples time . Took my car down a block to get the job done at Valvoline. I'd give them a 0 rating if I could. Piece of shxx business. read more

over priced and knowledge of jananese cars are limited, even with the name Gregs japanese auto. Cost more to fix it at Greg's auto then at the dealership. Good luck Greg's Japanese Auto, when people realize this your finished. read more

Phillip at Gregg's Japanese Auto in Federal Way customer service was outstanding! Very efficient such as extended warranty plans like car shield or any other service provided. I will be referring everyone I know to Philip at Greg's Japanese auto in Federal Way. Attly Word read more

Again. Because I shopped around and got Estimated cost of 60 k tune up that averaged half the 750 my daughter was charged on her car with over 200 k miles on it. .? I did not get a breakdown. I got codes of work done with quanity but not a price breakdown. .I've since had my own 60 k tune up done at Glen's auto and it was hundreds of dollars less. No so called family discount rate either. So disappointed with the way I was treated both at the center and by the current owner of the business.. read more

Terrible customer service skills. They have 0 communication skills and only feed you with excuses and lies to charge you on parts that don't need replacing. I also waited 4hrs past my appointment time w/o any notification that they still haven't even started with the oil change Dropped my car off for my 9a appointment where they confirmed my cell phone # before leaving my keys and left since they do drop off only due to covid. I asked how long it would take and Jeremy notifies me 2hrs since they need to order a worned our oil filter cap ($90 at autozone but quoted me for $130 total). I call at 1245 (4hrs later) for an update since communication was completely absent and Jeremy tells me it will be ABOUT another 2 hrs for an oil change (45min job). They hadn't even started on my car he says and says they are out to lunch. Why not communicate with me from the beginning and let me know to drop my car off at 1 or 2p instead of the 9a appointment or communicate with me within that 4hrs of waiting? Don't go here if you don't want your time wasted or over charged. I lyfted back to the shop and brought my car elsewhere and showed them the oil cap and housing pic they recommended to replace. I asked to see if it needs to be replaced and comes to find out Greg's Japanese (Covington and Federal Way) auto lied. It is completely fine and doesn't need to be replaced at all. The auto tech thinks maybe they didn't have the right tool (~$20) to remove the oil cap thus charging extra for a part ($90 + labor =$130) they can remove. They Then made it seem like they were giving me a deal by charging no labor for the part if I continue business there. NEVER AGAIN read more

Manager is very disrespectful, abused my car while I was in the driver seat. Made me sign some electronic pad without giving me documentation of what I was signing saying "just give me a quick signature just stating that your leaving your car here for us to check it out" ($250+ diagnostic). When I questioned the BS amount he printed out a couple pages worth of documents and stated I signed those documents. This was March 2022. I just had to writes this review cause it's been bothering to hold back. read more

I took my car in and the day I pick up my vehicle I have two serious problems NEW problems OUT OF NOWHERE! I took my car in to have a diagnostic done on my front suspension and steering payed 150 for the diagnostic. I also told the to fix my clutch pedal. The report I got says absolutely nothing at all! when I say nothing I mean NOTHING! I asked if any bolts were loose I asked if they located the issue if they took it on the road to hear the noise and he said yes. I asked what did you find he said we aren't able to tell! we couldn't find anything wrong! This was over the phone because my car was now broke on the highway due to the issue I PAID! to have diagnosed and they couldn't diagnose. When I asked how could you not find anything and why did I pay to have a diagnostic done he got disrespectful started ignoring me then told me I came in just to have the clutch pedal fixed. That was not true what so ever. I asked several several times to have a diagnostic don't on the suspension and steering components and I had known exactly what was wrong with the broken clutch pedal it was a plastic piece that I brought in with me. This place is a absolute scam 100% crooks I was 100% sure of this once HE ASKED IF I WANTED TO BRING THE CAR IN FOR A DIAGNOSTIC AGAIN! IF YOU COULD NOT LOCATE THE ISSUE THE FIRST TIME WHY IN THE WORLD WOULD YOU EVEN LET THAT STUPID QUESTION COME OUT OF YOUR MOUTH!? NOW MY CAR HAS ELECTRIC ISSUES OUT OF NOWHERE THE SAME DAY I LEFT THE SHOP!!!! MY LOCKS DONT WORK HALF OF MY DASH LIGHTS DONT WORK MY STEREO DOES NOT WORK NO FUSES ARE BLOWN NO GROUNDS WERE CORRODED OR DISCONNECTED MY DASH WAS SMOKING I COULD SMELL BURNT ELECTRONICS MY HORN WAS HONKING ON ITS OWN. I AM 100% SURE THEY ARE THE REASON FOR THE NEW ISSUES I AM 100% SURE THAT THIS WAS INTENTIONAL I AM 100% SURE THAT THIS SHOP IS A CON! THE OWNER REPLIES TO ALL THESE COMPLAINTS SAYING TO CALL CORPORATE BUT I HAVE READ TONS OF COMPLAINTS About the same issues and nothing is being done. My car has more issues with it now the same day I picked it up I will contact an attorney today and I will request footage I will take this to court there are too many reports of people leaving the shop with more problems than they had when they brought it in read more

Greg's Japanese Auto - My so called diagnostic report - Auto Repair Near Me - Federal Way, Washington

An ample example of a less than one star business I wish I could've rated 0 stars. Never have I been to Greg's auto store until today when I was replacing my cars cabin air filter I completed 9 of 10 steps my last step was one single bolt on a 9 mm socket. I enter the store and ask them if they could take a quick look the associate working behind the counter was very helpful and came outside immediately to take a look he proceeded to remove my glove box which was not the right spot for my filter as I pointed and showed him where the filter was he brought me back into the store and told me that I needed a deeper socket wrench and it looks like I'm doing everything correct, as he then sat there in silence. I asked how much would it cost me and could you get me in today ? He said it would be $30 and could not get me in for the next available appointment in 5 days. TO REMOVE A BOLT! SERIOUSLY?! The long story short: Unfortunately my socket wrench was too short and I needed a deeper socket to remove the last bolt in order to slide my cars cabin air filter out and replace it. Needless to say I will NEVER. EVER. RETURN. read more

Greg's Japanese Auto - The bolt pictured... $30 to remove. Due to the bracket blocking my cabin air filter. - Auto Repair Near Me - Federal Way, Washington

Jeremy is the best! Had a problem with my bumper and tire pressure sensor and he was able to fit me in the same day. Maybe he knew I was having a bad day but he is amazing! read more

At first I took my car to Lexus of Fife and they could not fix my car and actually did replace one of the batteries on the car with out my permission. I never got a call to ask if it was okay to proceed. They had the excuse that they had to do it to get the diagnostic done. I ended up with close to $500 bill after this happen. I ended up taking it to Greg's in Federal Way! Everyone at this location is very nice, professional and HONEST. Phillip at the front desk is on top of it and helped me get the car in and Ryan who worked on my car got it done. I was kept in the loop through out the whole process. They did not have my car long and kept their word on what to expect. The team even has followed up with me to see how my car is doing. It's working and turns out did not need something Lexus was trying to say it needed. I would Highly recommend Greg's Japanese Auto In Federal Way to my family, friends and anyone looking for an honest and affordable place to take their vehicle. I will continue to use them for my all my cars going forward. Thanks to the team at the Federal Way location. YOU all ROCK! read more

I called to get an estimate for an oil change. It took a while to get an answer, the manager Jeremy apologized for the wait explaining they had people out sick and were short staffed. He then talked me through what they provide with the oil change and the price and let me know about an online coupon that would basically give me half price and said if I was ok with leaving my car with them unt they could get to it a soon as they could, I could bring my car in and they would give me a ride wherever I needed to go and pick me up when it was ready. Turns out I called the wrong Greg's, I'm located in Puyallup and this is the Federal way one, so he gave me the name of the manager at my shop told me to tell him he had me call and also said to call of him if I needed anything else. 10/10 customer service to someone who didn't even end up using his services. read more

Went to get a battery there in Renton sunset it was bad service with brad not nice or helpful $189 when I call $159 so went to raily auto $139 with same warranty read more

It's hard finding a trustworthy place to take a car to get serviced. This place is great. They didn't try to scam us for more money. They serviced the car and didn't add any additional costs. We will be going back. read more

I needed a couple of light bulbs installed, first I called and the person on the phone can care less about helping you. Then I went in a week later, hoping customer service would be better and NO, I was told it would take at least 2 hours of waiting and that I can drop it off! The attitude was NOT any better, they act like they don't even want your business! Don't bother giving this place your money-they don't care! read more

Brought my 2009 Acura TL in for an oil & transmission fluid change & as always service was phenomenal and less than the dealer. Jeremy (&Larry) are the most awesome & I trust what they tell me "needs" to be done. Highly recommend this place & felt clean & as COVID19 prepared as can be. The waiting room, shuttle and bathrooms are closed but Starbucks is right across the street so I hung out there. read more

I usually take my car to the Greg's in Tukwila but I had a situation where my check engine light came on so it was a mad dash to get to the Federal Way location which is close to my job. They took my car immediately and dropped me off at work. Later in the evening they brought my car to me. I work with a Dr. so leaving wasn't an option at the time it was ready. These guys are great! They are so accommodating and experts at what they do. Thanks to the guys at Greg's Japanese Auto in Federal Way! read more

We've got German, Japanese and American vehicles and Greg's us the only shop we will have them services at. Philip and Jeremy go above and beyond to make sure you're taken care of and the techs in the back are genuises under the hood. We are lifetime customers and 100% recommend them for all makes and models read more

I've been coming to the Federal Way Greg's location for several years now, and I receive excellent service and care each visit. My services are usually oil/filter changes and regular service/maintenance visits. The team always reviews with me ahead of time the work they plan to accomplish, how much each item costs, and they always finish the work earlier than quoted. Also, scheduling an appointment online is easy and the team is very responsive. I'll continue going out of my way to bring my cars to Greg's and tell others to do the same. read more

I was 8 months pregnant when I came here , my alternator went out . They are WAAAY over priced . Within the next week my car was acting funny so I came back and they said they had to do a diagnostic . So I agreed because I could have my baby any moment and I need transportation. I felt like I was taken advantage of due to my lack of knowledge in cars . Anyways , they charged me $75 just to tell me it was my starter , which they could have told me without charging me that sum of money . I will never be returning here again . read more

In nd out in a flash! Great service, had a short window to get in before work Nd they made it happen. Thanks GJA!

Got an estimate for our car to be done. We asked them to check out one thing but came back a estimate of over $2600 for all kind of items that they said needed to be fixed. Well, not very many people have that kind of money so we had to wait to get some extra cash to do the job. My wife made an appointment to bring in the car to do the most important part which they said would be $600+. We got there and they said it's $800 plus because an item on this long list needed to be done together but they didn't group it together or mentioned it when quoting either. My wife questioned it asking why it wasn't mentioned or group together and the counter guy (manager) said and I quote "I don't have to take this pounding, this early in the morning" and to take our car and leave. We were prepared to pay that $800 but apparently the manager has so much business that he can tell people to leave because he doesn't to explain their own estimates. End of the story goes is we took it to the dealership and they did need to do all that Gregs said they need to do quoted and it all was done for $200 cheaper than Gregs. read more

How does this place have only three stars??? We have a couple of Prius and have them both serviced there. They do incredible work, always manage to squeeze us in and are so affordable! I dread taking my car in for issues but always come out of Greg's shocked happy. Today I spent $60 when I was expecting to pay at least $300, which Toyota would've charged more or less. Jeremy's level of customer service is second to none. Always friendly and genuinely looking out for the customer. I see other customers walk in and he has such a great rapport with them as well. He's great. Greg's is the place. Don't believe the three star review. read more

Yeah...this place should have 5 stars. Incredibly courteous, friendly, thorough and priced well below all other quotes I got. They kept in good communication and got me a shuttle to and a good discount at enterprise. No complaints. I think the bad reviews here are from entitled people who dont understand that a good mechanic can be busy and the complimentary inspection is not to upsell but to notify you of any issues. They saved me a potential safety issue in doing so. Love these guys and I will be back. read more

I called Greg's Japanese Auto in Federal Way when my car died. I was told it was probably my transmission that's failed and that it was a recall. I was told to take it to the dealer even if it was over 60,000 miles. I did and the Acura dealer said "we fixed it when you had it serviced". I said "I guess not very good" quietly. He said, "leave it here and we'll give you a car to drive". I drove a new Acura for 1 week and got the call, they fixed it at no charge!! Japanese auto save me thousands of dollars. I can't thank them enough!! Another time my husband had his car serviced at the same place in Federal Way. We picked it up the next day. Someone had backed into his car and wrecked his bumper. Japanese auto repaired it at no cost to us. They are a stand up company and we recommend them to everyone. read more

Terrible experience. I brought my 2002 Subaru WRX here early in 2012 because of a weird grinding, rattling noise that sounded alarming. I dropped it off hoping they would be able to tell me the problem. When I came back at the end of the day to check on the progress, Brian, their service writer, informed me that the mechanic said the car had a lower engine rattle and would probably need a new engine. They wanted to charge 2,000$ to remove the engine and run diagnostics. I asked if I could speak to a mechanic or listen to the rattle myself, and he said no. It was still during business hours, but he said all the mechanics had gone home for the day, which was clearly a lie because there were people still in the garage. I worked for a finance company at the time, and so I next took the vehicle to the garage that does the repairs on their repossessed vehicles. That garage quickly diagnosed the problem (a broken clutch) and fixed it quickly and easily. There are two possibilities that come to mind, then: Option one: Greg's Japanese Auto is completely incompetent. They missed the signs of a broken clutch which another shop easily diagnosed, in spite of their claim to specialize in Japanese cars (which mine was.) Option two: Greg's Japanese Auto didn't think I could pay because I look a bit young and they ran me out of the shop. It would be one thing if they refused me service, but they took my 150$ for the diagnostic and refused to give it back. Do they technically have to refund my money? No, I guess it took them time to diagnose the problem. But look: if someone comes in asking you for help and then pays for your help and you can't or won't help them, it's not exactly a lot of money. So to recap, Brian was rude, the company took advantage of my lack of knowledge about cars and either couldn't or wouldn't diagnose a simple problem in a car they pretend to specialize in. I consider my 150$ a prudent investment in a life lesson about how terrible this company is. Don't trust them with so much as your Japanese-made Roomba. read more

These guys are super nice and straightforward. Being a woman I'm used to being jerked around by dealerships and car repair places but I have never felt that way here. I'm so sad that I'm moving out of state where they don't have Greg's! read more

We have been here a couple times before and had a great experience. But this last time we brought in our truck instead of our Subaru. We called to make sure we could bring it in for just an oil change and they said bring it in ASAP. We packed up our toddler to drop off the truck at 8:40a. Friday. We needed the truck done that day due to plans we had for the weekend. We DID NOT receive a call that it was ready or anything! We thought they were open on Saturday so we called and they are closed all weekend. So we had to change our weekend plans due to not having our truck available to us. My husband had to call today, Monday morning to find out it was done and that they did "call" and "left a message" but they DID NOT. We have no voicemails and no missed calls. This was our go to, but now we are going to find somewhere else. Not acceptable! It was just an oil change! Should have just gone to Jiffy Lube and waited 30 mins.... read more

I had a 830 am appointment today, arrived early to find out they are shut down due to the Corona virus, thanks Gregs for the heads-up, you are #1 thanks for wasting my time and gas, couldn't call your customers to notify the cancellation? read more