Worst service EVERY TIME. Just stand around and hover in the back room or at the far end of the…read morecounterand eating. Never offer help to find anything.

My daughter n my coworker suggested that I go AutoZone to get a FREE diagnostic test done. The guy…read morewas fast efficient kind courteous n professional n was in n out of there in no time, but minus one star bcuz he wasn't able to help me open up my hood. So, did what he recommended n took it to a local mechanic. We will def be back if we need some parts or other stuff for my car. Ty

This company should be shut down. Can't seem to deliver parts on time. Get it together already…read more Never had this issue years ago. New owners and management need to go. If you can't keep employees, then it seems like an issue with the way the company is being ran. Do Better or shut it down.

I will never deal with them again 1.They indexed a part with the wrong option code. 2) it was…read moredifficult to get them to refund the difference between the market value of the two parts 3) after they refunded the difference they still sent the driver to the installer and demanded that they remove the part from the car 4) then they kindly offered to refund the difference but ignored that I had 3 hours of labor into the project. Never again will I deal with them.

I have to give a big shout out to Conrad's Lakewood location. I was in Lakewood and somehow hit…read morethe curb hard with the front of my car. The front of the car got pushed in and I noticed that the radiator was leaking, so I managed to drive it to the nearby Conrad's on Detroit. First off the only manager was nearly overwhelmed with people coming in and the phone ringing off the hook, yet he never lost his cool and managed to keep getting people taken care of. I left the car with them, went to get some late lunch and then was about to head back to Beachwood since I expected that they wouldn't get to the car until the next day. Just before I got on the bus, I got a call from Conrad's letting me know that the car was damaged beyond their ability to repair; they recommended that it needed to go to a body shop and suggested a body shop a block away. I got back to pick up the car, no charge and the technician had already called the body shop to let them know I was coming. Overall an excellent job that made a difficult situation much more manageable. I really appreciate the help and the consideration. Thank you.

Whatever you do, DO NOT take your car here for auto repaHorrible experience…read more First, they didn't save my appointment in the system. When they took my car, they told me they would call me when they had an update, which they never did. I had to call a few times before they finally answered the phone and gave me an update. Later that day when they told me I could come pick my car up, I arrived to find that it was still on the lift with no tires and that the mechanics had left for the day. They then tried telling me I never called in advance even though I just spoke with them over the phone minutes prior. Most importantly, multiple staff members tried to up-charge me multiple different times. They first charged me about $500 more than what I actually needed. When I tried to ask them to take non-necessities off the cost, they lowered my payment just to call me back minutes later saying they needed to raise my price again due to a "math error." This is one of 4 or 5 different attempts to up-charge me due to what they kept referring to as "math errors." They even tried charging me for my free evaluation. I was given my final estimate in the morning, confirmed it in the afternoon, and when I went to pick up my car, they tried up-charging me yet again. I've never been so appalled at how a business is run. Please do yourself a favor and go somewhere else for auto repairs.

Jason and the staff at Tire Choice in Norwalk were wonderful in resolving an issue with my tires…read moreand replacing them with Continentals. He showed me the tires prior to installation to ensure that they were the right ones and had our car ready to go when we came back to pick it up. They are highly recommended.

I am extremely disappointed with my experience. I brought my vehicle in to have the A/C compressor…read morereplaced and paid for the repair, but after nearly a year the problem was never resolved. The shop had my vehicle multiple times and repeatedly provided different explanations for the delays, including ordering incorrect parts, parts being on backorder, mechanic staffing issues, and needing to start the repair process over. Eventually, I was told they could not obtain the necessary A/C compressor. When I requested a refund because the repair was never completed, I was told that work had been performed on the vehicle. However, the service I paid for was a functioning A/C system with a properly replaced compressor, which was never achieved. I have since had to seek repairs elsewhere. Based on my experience, communication was poor, the repair was not completed, and the matter remains unresolved. I cannot recommend this business and would encourage others to carefully consider their options before having work performed here.

I thought I posted a review several months ago but it must have been lost due to "operator fault."…read moreOver the past ten years or so I have had Kevin, Jacob and the staff work on Camrys (3), Subarus (2), an Accord and a BMW. Possibly others, too, but I don't remember. I have always received an appointment when I needed it, friendly, no jargon explanations and advice, as well as what I have come to view as fair prices. On several occasions I received repairs that I think other shops would have instead replaced parts unneccesarily...ever had THAT happen? Thank you, SuperLube Westlake.

The absolute best car repair place! Honest; reasonably priced; customer oriented; polite;…read moreaccommodating. My tire was losing air; decided something was wrong and the plug placed to fill hole from a nail was not working. Called them at 10am; explained I couldn't be there until 5pm. Left work at 4:15. Called them @ 5:02 from 2mi. away, and explained that I was willing to reschedule because I was already late. The reply, "Come on over. It's already after 5; we'll have time to check it out, at least!" Huge sigh of relief from me! Corroded seal and cost less than 15.00. YAY! This is not only my experience. Whenever I'm there, I witness the courtesy and professionalism extended to other customers. I have no need to visit any other auto repair

They do great work for the price you pay. You are better off just dropping your vehicle off than…read morewaiting for it.

Horrible customer service. I had a 9am appointment for a battery back up camera to be installed…read more Parts didn't get their until 9:30 am. Then the help was late got their at 10am and then they weren't sure if they ordered the correct parts. Then they decided they could do it and said three hours. I then waited three hours in 62 degree room on a cold day and froze and called for my husband to pick me up. All the while watching Carol be rude to everyone who came into the place. And telling the man in charge she wasn't going to call back a customer because she didn't like him. Ive done customer service for 24 years she was so rude. I then was promised my car would be ready at 12:00 pm and then called back and was told it wasn't ready and would be ready at 2:45 pm. I called back and left a message and was never called back. I will never use them ever and wouldn't recommend them ever. Ive called the dealership Spitzler and told them about my service.

Great job for good price. I drive their, wanted for them to do the job and left happyread more

First order tires online had appointment for the 29th of August full package left a message on the…read more28th that my appointment was cancelled because they only had three of the tires on September 3th received a text that the tire had arrived made a appointment for the 4th full package call me an hour later that they had a problem with two of the bolts on the rear passenger tire were stripped and they couldn't get them they cancel my appointment again.Took the car to a tire shop no problem getting the 2 bolts off .Now they had taken my tires all 4 of them and stuff them into the rear seat of my jeep so I couldn't leave them like that overnight by them canceling my appointment and me having someone else pulling the tires on they screw me out of my warranty

Best place I've ever gotten an oil change, plain and simple…read more It was fast, affordable, and they even washed my car.

Could not be more appreciative, of the great service I received today. Came in with a tire on my…read moreVW, that was low on air. Ended up needing a new tire, which they had to order (but it arrived a few hours later). They called me back the same day to bring it back for the replacement. Done and done. Great service, great location, fair price.