I came to drop off my used oil. The employee then gave me directions to the oil pan to dump it…read more I was really taken back by the lazy employee. It's their job to take care of these things and expected me to do his job for him. After telling him I wasn't going to do it he then got serious attitude and did it himself. I can't say I'm impressed with this location and I'm glad to say that I won't be back.

If I could I would give it a zero star. Manager waltzed in to the store as I was speaking to an…read moreemployee about my issue and heard one word of my conversation and came over and said we can't help you and shoed me out of the store. Very unprofessional considering I know I could've been helped. I don't think she should be manager acting like that.

Parts is parts, ok gearheads you probably know about this place. I know car dealers in the area…read moreknow about them. Glendale supplies parts to local dealers. Prices are a tad bit high, compared to the chains. If you're looking for a chamois or some car wash or some wipers, go to the chains. If you need some "unique" parts for you current model or late model vehicle, this is the place. Service needs to improve. They seem to be too attentive. I asked the clerk a question, I thought he was going to have a sigh attach,.aaaahhhhhhh. Then he got out from behind the counter and helped me.

I have always found the staff here to be incredibly knowledgeable and helpful. They even offered to…read morehelp me put a replacement headlight bulb in my car, which was very awkward to do. I've been there many times for little things such as replacement bulbs and wiper blades, and every time, I've been happy with my purchase and their service. I never felt anyone was trying whatsoever to up sell products.

Staff is helpful, courteous, and knowledgeable. Loved that they checked my battery, for free, and…read morerecommended that I don't need one yet. When I do, I'll return here for my purchase.

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Outstanding service…read more I happened to find this store on the day that they were having their grand opening. I was greeted at the front door by Noel with a HANDSHAKE, a smile, and a warm welcome! He actually came outside and opened the door for me. I have never gone into any place of business and felt so welcomed and appreciated. Noel gave me a brief tour and told me what the best deals were for their grand opening. He was very friendly and helpful. When I had completed my shopping, Noel took it upon himself to take my order out to my vehicle and helped me load it into my car. I wish every experience was as great as this when you walk into an Auto Parts store, or any business really. Had I been unfamiliar with Advance Auto Parts, I would have thought Noel owned the store. I hope his service does not go unrecognized.

I had purchased a Die Hard Gold battery from Advance Auto Parts store, Novi, MI, almost 3 years…read moreago. It came with a 3 Year replacement warranty and I had two more months left in the warranty. Today my car wont start up, and AAA gave me a jump start, they also did a battery health check showing a week battery and it needs immediate replacement. So I went to the Advance Auto Parts store, Novi, MI, talked to Mike K, and they performed a battery health check and it also showed the battery indeed is week and needs to be replaced. Without any hesitation they put a brand new Die Hard Gold battery in the car, and it costed me nothing. I am so happy and grateful. What a great customer service!!!! Thanks to Mike K and all other Team members in the store I would A++++ rating to the Advance Auto Parts store, Novi, MI,

Can't say enough about the positive experience at BMW of Farmington Hills! Big shout out to…read moreShannon, she is bright light in the car business! Totally customer-focused and really engaging! The dealership provides the customer with the time and space to find the perfect vehicle for them! We test drove vehicles and fell in love with more than one. If you are in the market for a beautiful, sharp and stylish BMW, check out this dealership! Super pleasant!

People are nice there but I talked to at least 3 to get me where I was going and then when I got to…read morethe service advisor's (Mike) desk I was asked to get up out of my seat as soon as I met him because he was working with another guest. I scheduled my appointment online, and was on time and even a little early, a drop off for an oil change and after 3 and a half hours of waiting and no oil change I asked for my car and left. I have an older BMW and it was just an oil change so I felt like they just put me on the back burner and made me feel unimportant. I've been to BMW dealerships in Grand Rapids and Traverse City and never had a problem and always had great customer service. Will not return and I have already found other places that seem glad to have my business.

I support local businesses!…read more This establishment is what it automotive stores should strive to be like, the 1on1 attention you get is like no other place. The prices are good, they seem to have everything you need of can order it for next morning.

Guy in the back that helped us with the battery's was so rude he had an attitude as soon as we…read moreasked for the battery, it only got worse from there because right after he told us the price it's my first time replacing my battery I found one for $30 cheaper he gets angry and says I canceled everything you guys can leave and shop else where very rude never going back there!

Overcharged my purchase. When I brought up Michigan Scanning law, employee gave my card back to me…read moreand said he wasn't go to do that. Any store that thinks their above the law is not a place to me to shop.

Glendale is a great alternative to the hulking corporate giant auto supply stores springing up on…read moreevery corner. At Glendale, you'll find the part you need with the help (if you want it) of a friendly employee. It feels like the sort of place you'd see in some movie about a small town. Even as a small, more independent feeling store, Glendale will still have what you need available to finish the project. They're car folks too, so they know what it's like to figure out your project is stalled waiting for that one little thing.