Yesterday was a very stressful day for me. I'm a flight attendant and was supposed to work a trip to Rome for the first time but discovered a huge chunk of my tire missing. KEN had amazing customer service, was so patient and kind as he navigated a line full of customers, on and off the phone with Michelin for me, and communicated everything to me in a manner I could understand. Ken made sure I walked out of their shop happy and taken care of and for that I just wanted to say thank you. Yesterday wasn't easy and was very busy but you handled the load appropriately and made sure all customers were satisfied, including me! Great job Ken. Please go visit Discount Tires 12 Mile and ask for him. He won't disappoint! read more

Discount Tire - Tires Near Me - Farmington Hill, Michigan

Good, products, options and price. Slow in the tire check area. Sitting for 15 min without anyone acknowledging my need for service. read more

Gage at this location is the one of the nicest, kind, patient tire guys I've ever met. Thanks for your professionalism

Yes just Amazing service professional service and staff recommendations for sure great customer service care

The technicians only pretended to balance my tires. They put my tires on a balance machine, spun the tires and removed them WITHOUT doing any balance checks (all four tires). I asked the head technician about the lack of service and his reply was "Oh, everything is good." DO NOT GO TO THIS RIP-OFF SHOP!!! read more

I have an account at Discount tire in Boulder CO. I was in the Detroit area last week, and my rental car had a flat tire. These folks fixed the tire in about an hour: No charge! Great company and great service at this facility Thanks! Rog read more

Had my tires and wheels swapped out for the winter ones at this location. They don't honor online appointments. Had me sitting there for an hour until my car was in the bay. On top of that they managed to leave one of the wheel locks loose and it fell off well I was driving. Now they owe me wheel locks. Once I get my wheels locks I won't be back anytime soon. Do not recommend for service to anyone read more

Discount Tire - Missing wheel lock - Tires Near Me - Farmington Hill, Michigan

Everything went great. Didn't take long at all and I bought a set of snow tires and rims. I made my appointment on line which saved time. Brandon helped find just the tire i needed. I'll be back. read more

Discount Tire was my preferred "go to" for tires before but today solidified why! I found myself stuck in a parking lot with a completely flat tire. I called the nearest store to set up an appointment for an ASAP visit. While on the phone, I explained my situation to Logan, the service guy who answered the phone. Discount Tire does not offer road side assistance but without hesitation, Logan said he was just about to go on break, asked me where I was and helped me put on the spare. When I arrived at the store, Brian the store manager helped with tire selection and serviced my vehicle in a timely manner. I am so thankful to the guys for their help and amazing customer service! they both went above and beyond to help. No matter which location I have visited, the employees at Discount Tire are truly the best! read more

The staff are very nice and were able to fit me in to get a new tire within an hour of closing time and stayed late to make sure it was fixed same day. read more

TL;DR: Tried to take advantage of a woman ... but ended up honoring the original estimate and work order ... only after I arrived onsite to call a foul. The full experience: I like to wait a bit before I write a 1-star review ... to see if my perspective softens. No softening this time. I have recommended this store before and experienced complete satisfaction. I will no longer recommend this store. I help out when I can for a local community of immigrants - in this case, the woman's English language skills are limited. I translate, explain and advise whenever requested. It started with a simple flat tire repair. Discount noticed that the date code on the tire indicated it was 10 years olde. I double-checked ... and they were indeed correct. I concurred with the recommendation to replace all four tires. The written estimate and work order said ~$375 for four budget tires and no add-on's or uplifts. When the owner went to pick-up her car, the invoice was $1,030+. I received a panic phone call. Discount swore that a woman who struggles with English and has zero automotive knowledge had "authorized" expensive and unnecessary ancillary items: Installing an after-market TPMS system on a car that never had TPMS ... road hazard warranty ... nitrogen ... ugh. The discussion was tense, but professional. Discount offered a substantial "discount" on the TPMS system that was not wanted or authorized, but I was firm that it had to come off. We returned an hour later and retrieved the vehicle, paying only the ~$375. read more

Very thorough and definitely recommend! Of course it's by appointment but with Covid, we expect this. The wait isn't too bad, but just be patient as we all try to maneuver our way through this. read more

The employees at this location are amazing. They are friendly and knowledgeable and so helpful. I've never had a better customer experience at a tire shop then I've had here. Amazing service! thank you read more

The counter staff is very courteous and give excellent customer care. The garage crew works very hard and diligent, completing task for one car after the other. Efficiently completing repairs and making short wait times even with high customer volume. Great Job! read more

Discount Tire - Wide 392 - Tires Near Me - Farmington Hill, Michigan

By far the worst discount tire I ever been too. They take forever on everything. The front desk are very slow and they don't care about a long line or where people have to go. They service is horrible. read more

My wife went out of town for the weekend and had to put air in one tire multiple times. With me working from home, I took the car to Discount Tire this morning to get it looked at while she took mine to work. I was offered a lifetime replacement/warranty package for all four tires, but passed in the hopes this was a small issue. And it was - just a nail that was in the tread void where we couldn't see it easily. Absolutely love that this was a free service! Will definitely return for any larger repairs/replacements (which seems to be the business model). read more

Reality is everyone is understaffed at this point so be realistic with your expectations and if they say an hour, it may be longer. Other than that, these guys were very knowledgeable and polite, thanking me for my patience when I work in a field with similar challenges at this time. Very happy with the new tires installed and will be coming back! read more

Was in town from IL when noticed a nail in my tire. They got me in and fixed in in about a half hour and I was surprised to see the fixed it and plugged it for me at no charge. Nice surprise as this is a new car with only 10000 miles in it. Thanks! read more

I had a slow leak in a tire. After putting off the repair because I didn't want to wait for hours, I finally went here to deal with it. They took me in immediately and I was on my way in 20 minutes. We have dealt with Discount Tire for years, a different location though. I was happy with the service and my visit. The employees seemed to work well as a team, everyone was doing their part. read more

I love this place! I took my car in to have a tire checked. Not only were my tire and wheel checked, but all the tires were examined. Everyone was friendly and professional. I would highly recommend this place to anyone! read more

Customer service is good. New manager is very personal able and helpful. Only suggestion would be the time it takes to see the customers. Waited in line for 30 minutes for an appointment that I scheduled. read more

I purchased my tires about a year ago at the Lathrup Village store. After doing much research, I found them to be significantly less expensive than other tire stores. Additionally, they suggested a different size tire than what was on my car, said it would actually wear better & be more stable, and it was cheaper than the ones the manufacturer used. It is very unusual for a merchant to recommend something LESS expensive than what a customer came in for. I also like Discount Tire because they will rotate the tires for free, and they have a wonderful repair/exchange policy. I have had nothing but good experiences with Discount Tire. The one in Lathrup Village is closer to where I work, but their parking lot is tiny and very hard to navigate when it's busy. I started out at that location today to get my tires rotated, but it was way too crowded. So, I came to the Farmington Hills location. The people at both stores are very nice, but both times that I've been to this store, I've found them to be exceptionally friendly and helpful. And both times, they OVER-estimated the time it would take for the work to be done; they told me 45 minutes today, and I think it was only about a half hour. Whether it be the Lathrup Village, Farmington Hills or another location, Discount Tire will be my tire store of choice. read more

I had a hole in my tire they took me as a walk-in while still being extremely busy they fixed my tire and got me back on the road in less than a hour, great customer service read more

Was very please with the exellecent service. Didn't even have to mention anything and they were so nice to change my spare without question . So grateful there's some real hard workers out there still . Thanks and bless up and special thanks Mike g , Vince. Matt great team read more

They are always polite w/great customer service. This trip was a free repair and rebalance. Same store previously located a hard to find tire. Same great service if purchasing tires or taking advantage of their free repair service. Was impressed when overheard a tech politely explaining tire tread and safety to a customer... read more

Well, I found myself as a newly initiated member to the Michigan Pothole Tire Damage Club this week, and needed a new tire. The initiation took place near my house so I limped into my local Firestone Car Care and was greeted by the most unhappy woman I had ever met. While explaining my predicament, she quickly interrupted me and told she couldn't help me. I then asked if a tech could simply take five minutes and change the tire for me and, once again, was rudely told no. So, I limped back home and changed my tire. After I was finished changing the tire I realized that all of the tire centers were closed for the evening, and I hastily jumped online to book a next day appointment. I found this Discount Tire, which is near where I work, and booked an 11am appointment for a new tire. Wouldn't you know it, after getting into work the next morning, I had a very important meeting scheduled at work for the as my tire appointment and needed to reschedule my appointment. I called a few minutes before they opened and was warmly greeted by Mike. He happily changed my appointment to a time that was more convenient for me. NO rudeness like I encountered at Firestone. When I arrived for my appointment Andrew greeted me and was friendly during the entire process. He didn't try to sell me anything and was patient during the entire process. I was in & out within 20 minutes! The tech that worked on my car was friendly as well. I would definitely recommend this Discount Tire location to anyone that may need tires or tire related products. read more

Very good service every time I come here. Every time I come in everyone is polite and I get in and out quickly. I am very happy with the tires I purchased here as well. read more

Had tires balanced for my classic car. After less than 20 miles, the balance weights fell off. I brought the vehicle in to have them balanced again and according to the employees they cant service the wheels because of after market spacers. Not the first vehicle I had this store install tires and have the weights fall off after a short time. I do not recommend this store to service your vehicle and I will not be back. read more

Car was brought in today at noon with promise it would be done by 5. App where you can track car said would be done by 3:40. Got there around 4:30 and car had yet to be moved from when we dropped it off. Have an event tonight where we need two cars. Was absolutely livid and made it well known. I understand staffing issues but don't take on more work than you can handle on one day and don't make promises you can't keep. read more

I came to this location a few months ago and paid over one thousand dollars for four brand new tires. First the wait was long, however once i was seen i decided to leave my vehicle there until my vehicle was done. When i came to pick up my car i had damage on my vehicle , which was the first thing i noticed as i pulled up. I talked to someone who referred me to the manager. Everyone acted as if it wasn't there problem and they didn't care. When i talk to the manager he took my information down and said someone would be calling me. I never received a call from anyone at Discount tires regarding this accident. I would NEVER go to this location again, or any discount tire. I also would recommend anyone do business with them. Also, i never received anything regarding the rebate for my tires. None of the proper paperwork was given to be so that i could get a rebate. read more

My family's go-to place for over 15 years. Friendly, professional, and reliable. The 12 Mile Road location in Farmington Hills seems to be the place for others as well so try to get an appointment. read more

Had an issue with a tire, was sent to Discount Tire by the manufacturer because they already had an established process for this kind of problem. A service guy named Anthony was assisting us. He was pretty rude, short-tempered, and after about 15 minutes of trying to reach the manufacturer via phone he raised his voice to let the customers behind me know he was dealing with a difficult issue and that it is making his work life harder which only embarrassed us. From the moment the problem was described to him until we left, he repeatedly told us that this manufacturer will not do anything about this and we're just wasting time. Basically, he didn't want to deal with us. I was being really patient with him, but after him treating us like some stupid teenagers, I decided to leave and he told us he would give us a call back. Even if Anthony had a similar problem to fix before and the manufacturer did not pay for it, there is no reason for him to give us an attitude and tell us we are wasting his time. Oh yeah, about that call we were supposed to receive....it's been almost three weeks now!! So much for that! I, including my family, have been going to Discount Tire for many, many years. First and last time WE step foot at this particular location. I'd rather pay more money elsewhere for better service. read more

"Clunking" isn't exactly a noise I want to hear coming from my tires. It just hit winter, so I thought that maybe the air pressure was low (again)...Nope, there was a steel rod stuck in my tire. That's what I get for working in an industrial park area. They serviced me so fast, and the guys that did the work were very pleasant. I even made a couple friends in the waiting area, including a french bull dog puppy and a toddler who was just as impatient as I was to get back in the car to go home! If I have any other tire problems, they are definitely my go-to. By the way, patches are free of charge, so that was pleasant enough as it can get. read more

As an Automotive Engineer, I tend to obsess on the details of what is done to my car. I have been a customer with Discount Tire for a number of years now. Their service and staff are truly amazing! They are very professional and informative on their products. They have serviced my vehicles for over 7 years now. I recently bought some OEM rims for summer tires and was informed they required TPMS sensors. I asked for a quote and received a fair deal on them. Yet when I brought the rims in, they told me that they already were equipped with TPMS and verified they were in working order. This saved me $250, which they could easily have charged without me the wiser. I returned recently to have winter tires mounted. Michigan recently received some unexpected snow and all winter tires were out of stock. Their tire techs worked until 12:30 at night to meet the sudden demands. Kevin, the manager took my custom tire order and expedited within the week as the tires had to ship from out of state. He made sure I was worked into their demanding schedule in a timely manner. My summer tires were wrapped in plastic bags ( for storage) and loaded by his staff. They offer insurance on their tires that has saved me more than the cost. On my last vehicle, they replaced 3 tires inside of a year for no additional costs. I would highly recommend them to anyone! read more

I've been to this place 5 different times and each time I come it's been a pleasant experience. There's a guy that works here named Anthony, I think he's a manager but I'm not sure. Each time I've come he's been personable, informative, and professional. If you ever have tires that aren't holding air bring them here and 9/10 they will fix them for free. If you ever have problem with your tires bring them here and enjoy coffee while you wait! read more

I've been going to this location for about six years since I've lived in West Bloomfield. I will never go anywhere else. They seem to truly care about their customers. I've come in with offers online and they go far beyond just price matching, but also giving you the best deal possible out the door. I really have to give Ryan props here. He is just such an exceptional guy and knows his car "stuff". As a fellow car enthusiast I can truly appreciate his efforts to keep my business and happiness. Thank you Discount Tire in Farmington Hills, keep up the great work. read more

Honestly they were successful in getting the tires on but that's about the only positive thing I can say. I made sure to bring up that my car is harder to install tires and the rims scratch easily. And politely asked can you do this job without damaging my car. No shame in Just saying no we arnt able to, and of course these hacks scratched all four rims. Not being careful with the sockets and scratching the rim by leaning them against their tool boxes and scratches from slipping while putting the tire on. I had to watch them during install and they made multiple mistakes like leaving packaging in the bead of the tire and mounting on the rim. They had to dismount the tire to remove all the packaging. Also they almost put the wrong tires on to begin with, I had to say those arnt what I payed for. And just to top it off they said they would take care of the damage and never got back to me. I've called a couple times now with no result. I've been a long time customer as I own multiple cars and will never come back. Expected much better service when I pay $1500. If you don't care about your car and just need tires cheap they'll be fine for you. But if you car at all about your car and want to keep it nice do not go here. They're amateurs and do not care at all. read more

Discount Tire - Tires Near Me - Farmington Hill, Michigan

Seriously, if you ever need tires, just go to a Discount. This is another store that has amazing customer service and works hard to get you in and out. I highly recommend making an appointment online before you go in, so you can shorten your wait. read more

This is THE go-to place for any issues with your tires! Long story short, a shady oil place down the road (next to Kroger) screwed up my tire on my lunch hour and basically said the digital system in my car was malfunctioning. By the time I got out of work at 5:00, my tire was down to 6 PSI. SIX! On top of that, I was supposed to drive 200+ miles to Chicago that same night for an interview the next day. In a panic, I called Sears Automotive. I was almost in tears and the lady outright cut me off to say she was booked but could get to it tomorrow. So Discount Tire was next on my list. Luckily, a top-notch employee, Erick, answered and basically calmed me down. He told me to bring in my car and they'll take a look. It was 5:40 by the time I arrived (they close at 6) but they graciously fixed my tire. Erick explained there was something blocking the valve and it was an easy fix. He gave me a certificate showing it was good to go and sent me on my way. I made to Chicago and back with no problem. It seems like such a small thing but in that moment, I felt helpless. These guys went above and beyond to deliver excellent customer service and I can't thank them enough! read more

Courteous and friendly, this discount tire took care of my specialized headlock rims on 37in tires. Professional and despite the COVID circumstances, they treated the wheels and car with high care. read more