Normally when I go in the employees seem to be helpful, and courteous. I have noticed lately that…read morethese auto retail places have a lot of turnover. Might be a month, go back in, and it's different counter people every time. This last time I thought the counter guy was agitated and not very friendly like in the past visits. Hope he was just having a bad day. But no worries, he will likely be gone on my next visit. All in all, Oreillys is my go to auto parts place

This location has friendly and knowledgeable staff. They really care about giving you the best…read moreprice possible. Be sure to let them know if you qualify for any discounts (military, etc.)! Jim M helped me out today and went above and beyond. He works hard to make sure all your discounts are applied and doesn't mind explaining car repairs to beginners like me :) I'm so happy I decided to choose this location!

Amazing service. These guy's went out of their way to make sure I got the right wipers and helped…read moreinstall it.

Guy in the back that helped us with the battery's was so rude he had an attitude as soon as we…read moreasked for the battery, it only got worse from there because right after he told us the price it's my first time replacing my battery I found one for $30 cheaper he gets angry and says I canceled everything you guys can leave and shop else where very rude never going back there!

I had a loose piece of trim on my Expedition lift gate, so I went to a dealership to get an…read moreestimate to fix it. The dealership wanted me to make an appointment to come back and pay them $170.00 for a diagnosis. I told them that I believed some clips needed to be replaced and could I buy the clips from them and I would fix it myself ? The service agent said they did not sell the clips, but, they could sell me an entirely new trim piece that included the clips for $1000.00, plus labor if I wanted them to put it on. I declined. The next week I stopped at a body shop and got an estimate for $700.00. Crazy high for what I thought could be a simple fix. I declined. Later that month I was looking for a salvage part for mother's car. She needed a bumper after being victimized by a hit and run driver. I stopped by T&M Salvage just off Michigan Ave and met Simon and Shean. I found they do body work as well as sell auto parts so I had them check out my car and they gave me a very reasonable price to fix it. I took my car in and Shean worked on it for less than 20 minutes, installing 3 new clips. BOOM DONE !!!! EASY PEASY !!!! I am soooo impressed with Simon & Shean. It is so nice and refreshing to meet real, down to earth men, who possess the intelligence to fix things !!! Especially after dealing with techs, who can only replace parts for $$$$ and can fix nothing !!!! If you are looking for a part or fix on your car, and want an honest, intelligent opinion that makes sense, then go talk to Simon at T&M Salvage on Sheldon Rd, just off Michigan Ave !!!!!

They provide the best service in a timely manner! Very knowledgeable and friendly staff. Highly…read morerecommend coming here for all of your car needs!

These guys here are always helpful. I don't know the guy that rang me up, but both Mike and Derek…read morehelped him out, verifying the oil for my car and the other one grabbing the actual quart of oil. These guys are a well oiled machine here. They work really well together and help each other out. They were even singing to the radio while I was been cashed out. They really seem to enjoy their job and it shows. My engine light came on as I was about to pull into my driveway and parking spot. I decided to go to the auto shop, before they closed. My car needed a top off and just 1 quart of oil.

They sold me a bad part and refused to return my money. I asked for a manager they said one was not…read moreavailable. I asked them to call a manager was told he was unable to call a manage. Do not shop here unless you want to get ripped off.

Great mechanics and professional care! You should use Franklin Auto Service if you have any car…read moretroubles

They were friendly. However, they charged me $165 just to diagnose the problem with my car. Then…read morethey tried to charge me $775 (including the $165) to fix the problem. I left. I went to another mechanic who charged me $350 to fix the same issue. The other mechanic diagnosed the problem with my description of the issue and wouldn't have charged me $165 for the diagnoses. I'm not sure why there was such a price discrepancy. Perhaps they tried to scam me (as I'm not a car person and I don't know better) or their prices are simply outrageous. Either way, I won't be going back.

They did a great job getting the car diagnosing the problem and providing a loaner…read more Chris did an awesome job keeping me informed and making the process very smooth and easy.

Serra Ford is top notch from sales to service. John and Andy in service take care of all of my…read moreservice needs. The whole sales team takes care of me every time I come for a vehicle. The staff is friendly, helpful, great customer service, professional, and has the best prices. The service, sales, and price is the best in the area!

I was very pleased with the service I received. I arrived at 9am when they opened. Dave was very…read morefriendly and showed me what each code said and what it meant. He did not speak down to me, nor did he try to sell me repairs that were not necessar, which is important to me, as I am a woman who is absolutely clueless in these matters. I was on my way a little over an hour later, with very minimal charges. I will definitely be going back for future repairs and I highly recommend them to anyone looking for honest and trustworthy auto repair work.

I didn't have a very good experience with this shop. They attempted to intimidate me after I had…read moreto return immediately after I left the shop...that 'It was in my head...', 'It's not worse, it sounds that same...', 'drive it more...it'll go away.' So, no...I do not enjoy being considered a 'dumb female' that knows what I'm hearing, seeing, smelling, or experiencing with my vehicle. This 'All Man's Shop'...should have just told me that they were not available to 'Fix my Vehicle', rather than take my Cash monies and documented payments for whatever they did or didn't do to my Jeep Grand Cherokee...And how they handle complaints--take the police with you so they don't try standing over you and staring you down, asking if, 'You are being aggressive and want to start issues!' So yeah, this was my experience and all I needed was a receipt with details and a list of itemized services that was performed...making general and vague receipts is totally unprofessional, guess so no one can say they didn't do any one thing to any vehicle they claim they are in business to repair or fix.

I have purchased and maintained a vehicle here over the decade. The leadership has listened to…read moreconcerns I've ever lifted, and been responsive. The waiting area is open, inviting and meticulously clean. A complimentary coffee automat and fresh cookies are available during morning maintenance waits. Seating is plentiful and comfy too. I will continue to patronize Page Toyota as I feel recognized as a valued customer.

I drive a long way to get my car serviced at Page Toyota. The reason is the best service person,…read moreAnsley Smith. He listens and helps in every way. I most appreciate his assistance to me.