I was starting to look for a used car. I came across one at Fox GMC and emailed my inquiry…read more Within a hour I received a video message from Tony. He had sent me a video of the car I was looking at and another one very similar. That was so helpful! My husband went to the dealership the next day to meet Tony. Tony put him in touch with Bob Schonebeck (salesman). Bob was very thoughtful, thorough, respectful, etc... my husband and I are so happy we made the drive to Fox Buick GMC! Bruce helped with the financial paperwork and everything went beyond smooth! We highly recommend them! Thank you Tony, Bob and Bruce!!!

I am extremely disappointed with Fox Buick GMC, particularly because I trusted this dealership for…read moreyears. I purchased my 2020 GMC Sierra new from a GMC dealer in Saginaw in 2020. Because I live in the Farmington area, I chose Sellers GMC--now Fox Buick GMC--for routine maintenance. It was convenient, but more importantly, I trusted the quality of their work and believed that if their technicians identified something affecting the condition or safety of my truck, they would clearly tell me. That trust has been severely damaged. On May 15, 2026, at 47,949 miles, I brought my Sierra to Fox for routine maintenance, including an oil change, tire rotation and inspection. I was told my tires were "showing wear." That was the extent of the concern communicated to me. I was not shown inspection photos/video, given detailed tread information, or made aware of any urgency. I left believing the tires were wearing and would need replacement sometime in the future. Several weeks later, I drove to Pulaski, Wisconsin. While there, a tire developed a slow leak and dropped to about 12 PSI. I went to Tires Plus in Green Bay expecting them to find a nail. Instead, they showed me the condition of all four tires. Their inspection found essentially the same uneven wear on all four: approximately 1/32" on the outside shoulder versus 5/32" through the center and inside. They recommended replacing all four tires and an alignment evaluation. I was shocked. Fox had just rotated and inspected these tires in May. After returning to Michigan, I went to Fox to understand what happened. THAT is when this became much more upsetting. Fox pulled up the records from my May 15 inspection and showed me photographs, video and some of the technician's documentation. The tire condition HAD been documented by Fox in May. I simply had never been shown those records or had the seriousness of the findings clearly conveyed to me. Fox acknowledged that the service advisor should have discussed the inspection findings with me. That is the heart of my complaint. I am NOT upset because 50,000-mile tires eventually needed replacement. Tires wear out. My concern is that Fox's own inspection documented information about my tires that I did not have, while I was told only that they were "showing wear." Had I been shown those May photos, had the findings been explained, or had I simply been told the tires required urgent attention before a long trip, I would have replaced them immediately. I certainly would not have knowingly driven hundreds of miles to Wisconsin and then back across Michigan's Upper Peninsula. I opened a case with GMC Customer Assistance. To GMC's credit, my representative has been exceptionally responsive and professional. GMC contacted Fox and told me Fox acknowledged that the inspection findings/photos may not have been reviewed with me at the May service. GMC also informed me that one of the inspection photos discussed with Fox showed exposed belts. GMC's representative specifically acknowledged that being told only "showing wear" did not convey the seriousness of the inspection findings. Fox offered tire price matching. That was never what I wanted. I purchased my replacement tires elsewhere. I wanted an explanation. What did the technician document/recommend in May? Why wasn't the seriousness communicated? Did the nearly identical uneven wear across all four tires warrant further evaluation? Where did the communication process fail, and what will prevent this from happening to another customer? Unfortunately, Fox's handling of my complaint has created ANOTHER communication problem. I personally returned to Fox. I communicated with the Service Manager. I emailed Fox management a detailed letter explaining my concerns. GMC Customer Assistance specifically asked Fox to proactively contact me. I received no meaningful response from Fox management. Most troubling, GMC Customer Assistance has now told me that THEY contacted Fox and have not received a response either. GMC has offered to help me transfer my service to another nearby GMC dealership. Think about that: my original complaint was that Fox failed to adequately communicate important inspection findings. After I raised that concern, Fox then failed to communicate with me about the complaint--and apparently hasn't responded to GMC Customer Assistance either. This was never about getting free tires. It is about SAFETY, COMMUNICATION and TRUST. I chose Sellers/Fox because I trusted them with my truck. My family has generations of loyalty to General Motors, and I had every intention of continuing with GMC and eventually purchasing another Sierra. I also expected Fox to be the dealership servicing my current truck and potentially selling me the next one. Now I am seriously questioning whether I can trust Fox with my vehicle at all. I don't expect a dealership to be perfect. Mistakes happen. What matters is how a business responds after discovering something went wrong.

This is a FANTASTIC repair facility. Knowledgeable mechanics, timely service, very thorough, and…read moretheir Quality and expertise is above the average. These guys do not play around, they tell you exactly what you need, and repair your vehicle in a timely manner. 20 stars would be given if I could.

Prompt and courteous service by K&S on the air conditioning system in my Dodge Nitro…read more Good value. Will be back.

David was a joy to work with. He did a great job explaining all my options and helping me pick the…read morebest car for me. Thank you, David

Logan was awesome in helping me get my Infiniti q50 . I love it !…read more I definitely recommend going here they will the do their best for you I promise

I had shocks and struts, put on at elite car care Two weeks…read morelater, I need more front end work done and took it to a mechanic Within 20 or 30 minutes of leaving the car at the mechanic they called me and told me my CV joint was stripped out whoever put it back on stripped it out and I should have a new one . Elite car care, Hunter told me it was that shop that did it ,but there was no way they completed the work and stripped out my CV joint within 30 minutes The car was still in the parking lot when I left Anyway, on a good note, Hunter is very polite

They are not the same people that gained my loyalty, it's really a shame…read more Mike running the counter is dishonest, rude, and extremely unprofessional. He scams people for the business and refuses work that isn't convenient to them. So they installed my front struts Obviously wrong, left giant stickers across the top so they couldn't seat properly. When I brought it back to them they use the warranty and said the parts were bad and made Monroe eat the loss. Here's the thing though-Mike tried desperately begging me to come get my car at the end of that work day I brought it back. It was too late and I did not have a ride. I called in the morning to see about picking the car up and someone else answered the phone unaware of what Mike had done and said no they just pulled the your car in it hasn't been in till today. So had I picked up the car I'm assuming they had cut the stickers out with a razor knife it would have been no different no work done and I only had a few days left on my warranty which I believe he was counting on. And-bonus-they get to keep a pair of brand new Monroe's for the next guy-free to them So like I said he's scanning for the company. The other manager told me he believed it was a mistake and he had mixed up cars, But I was able to ask Mike separately and his story was that they had put the car in the shop replace the struts and it was ready that night somehow but then they had to pull the car back in and replace the struts again. I said you put three sets of struts in my car?!? He said "yep" I literally saw a mechanic that was in the room to the side of me laughing because I had caught him in a lie and he performed so badly He also signed my paperwork for me and I realize that as I drove it to Firestone to get all the work looked over because I don't trust them one iota. When I called him to ask why he signed my paperwork he just kept screaming "you don't know who I am" It was just a distraction so no one else would know that he did it. I know exactly who Mike is, he's the reason I will never return to a shop that I had recommended to many people, paid a bit extra a couple times because of loyalty and thinking that they did good work. He ruined telegraph location, moved on to ecorse and ruined that also. I first met him over 10 years ago with that original overpriced quote so there's no way they're employing this man for over a decade while he's constantly hustling, scamming, and harassing people without being completely complicit. They can't do the job right the first time or the second time they can't stick to the price that they originally say because he tried jumping the price by a hundred when the key hit his hand until I changed his mind. Sucks to say it but just stay away from this place!

Be warned! Scammers…read more110% Caught red handed several times for one friggin job, which they had to redo because of their installation, so instead they called Monroe and said they gave them bad parts and got new ones. That's Monroe's loss because the reason the struts were no good was because they left the giant stickers across the top of them and they couldn't seat to the car. I drove my sister an hour on the freeway twice with the car like this, steering all unsteady. They even tried to fake it like they fixed the struts and called me begging to get the car which I couldn't, only to call the next morning and found out it wasn't pulled in until then. So he was trying (desperately) to get me to pick up the car, (I'm sure with they had cut the stickers out, because it had never entered the shop yet. They put the struts in the next day when they arrived. Had I picked up my car Mike would have made up a story about me picking up my car I am sure and kept the brand new struts from Monroe, hoping I wouldn't notice in the few days left I had in my warranty that the car was still unstable. There was also a very serious problem with the rear axle which I know they had their hands on to put shocks on but they didn't mention it to me because they Cherry picked their work. This is how I first met Mike at the telegraph location. I have worked on cars at home, I'm aware of how much shops charge, and asked him for a quote. It was so long ago I don't remember specifically it might been a hub, but I recognize an "I don't want to do it" price when I see it. Later it turned out it cost half of what he had quoted me being the point. So I already knew the telegraph location was sketchy then they moved the sketchy guy to the Ecorse location so that makes me think that they're all sketchy and I'm done with them and I think anyone should be warned the same.

Not only did they hang up on me several times but the service here is trash…read more I called ahead tried to present myself and say hello and all I got was a "I can't even here you" followed with a click and a dial tone. This is the most unprofessional shop, looks pretty shady, and finally pathological liars. I came in for a simple service for my car and to make sure everything is alright. But it turned into a nightmare. I can hear the employees not wanting to work and even telling customers false information, I'm no mechanic but I do a lot of work with service shops and I am a car enthusiast myself. To tell a customer they need to change their fuel pump to be able to get more life out of the oil as well as fixing a thermostat doesn't seem pretty fair. Also telling customers that oil changes may take up to 3 hours to get done? Ridiculous. DO NOT COME HERE PLEASE SAVE YOURSELF! Someone needs to come in this place of business and make some big changes.

Very nice guys. Extremely polite and friendly. Did a pre-purchase inspection for us and gave us…read morelots of helpful info.

Went into Chuck's awhile back to see John, and (like others) was surprised to find that Alex was…read morerunning the joint now. I do NOT understand the poor reviews. Alex has been nothing but friendly, personable, helpful, kind, honest, and affordable. I had my car into the dealership recently for a recall and they pointed out that my brakes needed replacing. Of course I said NOPE I'M TAKING IT TO ALEX! :) He has been taking excellent care of my family, from oil changes to brakes to repairs... he's fair and fun. What more could you ask for?

I brought in my Buick enclave in for a look and ken was the most honest and understanding guy there…read moreand even tho I didn't understand what he was telling me he rephrased it to where I did understand.10/10

The most honest and fair mechanic. I can't work on my cars…read morelike i used to so i take my classic cars and dailies. also he knows about CARBURETORS!