I have been dealing with an issue with my camshaft position sensor in my 2010 Infiniti QX56 for…read moreseveral months now. I replaced that camshaft sensor, and then a new code came up for the crankshaft position sensor, which I also replaced. After all that work, I was still having problems like a rough idle and hesitant starts. While out shopping, I decided to stop at O'Reilly Auto Parts on Maynardville Pike in Knoxville, and honestly, that ended up being kismet. Jade immediately stepped in to help me. She brought out the OBDII scanner to check what was going on after all the work I had done. Unfortunately, it would not connect or pull any codes. Then things got worse. The SUV would not start at all, and I was completely stuck in the parking lot with no way home. After talking through everything, Jade suggested trying another camshaft position sensor (the one I bought was a cheap aftermarket on) to see if that would fix the issue. She helped me get the tools I needed and made sure the install went smoothly. It only took about 20 minutes, and I did the whole job right there in front of the store with her support and friendly chatter the whole way through. I cannot express how grateful I am for that. Jade genuinely cared, and in this day and age, when humanity feels bleak and lost sometimes, that means a lot. Jade did not just do her job. She showed real empathy and compassion, which is something the world needs more of. While helping me, she even shared some of what she is personally dealing with, and it created a real connection that you just do not get anymore. You all seriously need to give her a raise, a promotion and giant thank you, from me, I mean that. It is rare to find someone who not only cares about the company they work for, but truly cares about the people they help. This is a direct thank you to you, Jade. You are an amazing person and you made the experience at your store, excellent!

Worst customer experience ever. The employe (Tall, older guy with dark hair) was rude to a co…read moreworker that was helping me and then rude to me and my friend. He said he would sell me a battery for my car but would not install it as it was too hard and complicated. We went to Auto Zone and had a very pleasant visit and they handled my battery issue with ease. I will never step foot into O'Rileys again. From other reviews, this is apparently a common issue at this store

I stopped by this store to get some help with an impossible to install headlamp. Casey came out and…read morehelped me in spite of a very busy afternoon. His help saved me so much time, I can't thank him enough!

No rest rooms I am a diabetic it would not allow me to use the restroom while shopping so I turned…read morearound and walked away. I do not recommend any place that don't let you use the restroom when they have them available.

We would like to thank Lexus of Knoxville for their time, patience and great service in helping us…read morewith the purchase of our 3rd Lexus!! No need to shop elsewhere .. Lexus is my fav Thank you Brian and Charlie for all your time and caring enough to actually find and show us our dream car.. color.. size complete in every way. It's gorgeous inside and out and the ride is the most comfortable car yet! Micheal thank you for finance and guidance in a few add ons to help us keep Miss Lexie at her best!! This group here in Knoxville from the show room to the coffee/tea/cocoa and goodies gave us such a great opportunity to take our time and check out all the options... the selections are amazing!! Lexus is eye candy for sure and the cars performance is tops. Thank you all!! The warmth and service is wonderful and truly appreciated. Anyone looking to buy.. this needs to be a choice on your venue.. thank you LEXUS

We travelled from Birmingham AL to purchase a RX350 that the local dealer could not seem to get for…read moreus. It was a pleasant experience and even with the fact that we had already purchased the car before arriving the salesman took time to make sure that my wife understood all of the features of the car before we left.

Meagan is always helpful and friendly . She got me in and out as quick as possible . I have all my…read moreservice done at Airport Honda.

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

These guys are completely honest with you. I went in to get an alignment because the front…read moredriver-side tire was half bald, and I thought the alignment was off. However, they checked everything and told me I actually didn't need an alignment at all. They explained that the wear was caused by using 4WD during the winter, and it turns out they were right. Instead of charging me anything, they didn't take any payment at all. I was even expecting to pay at least $30 just for using their equipment, but they just told me I could go on with my day. They did recommend that I replace the bald tire as soon as possible, which makes sense. I would definitely recommend these guys because they do great work and are very honest. I also get my oil changes done here when I can. If I could give them 10 stars, I would--awesome people.

On the way here from Oklahoma I had planned to have them do the 110,000 mile service before heading…read morehome. On the way out I noticed a new vibration at highway speeds. I asked them to troubleshoot that and correct it. They did. Also a very thorough high mileage service. A bit pricey but I can drive home with confidence in the vehicle.

While on the way to Pigeon Forge and pulling our camper, our check engine light came on. A quick…read moreGoogle search led us to "The Auto & Truck Shop." We called and talked to Mike, who told us to head on over so he could take a look. He was quick to help us out and get us on our way, and we appreciate his willingness to work us in!

Alternator went out on our road trip. Called Mike who was very friendly and told us to come in…read moreright away. Eli got our car fixed and we were out and back on the road in less than an hour! Would highly recommend this place to anyone they have great value.

The salesman was mark he's a Ukrainian dude, I felt like he was trying to relate and definitely…read moregain a connection, it felt like just hanging out with a friend 10/10 service gave honest opinions. And Seth the finance management went above and beyond I've seen anyone go at a dealership, he went out of his way and work he had to talk and joke and find connections, as well as finding me a car that I liked ( which i am more picky than anyone needs to be), after finding me the car he did everything he could to make sure I was satisfied and happy with my purchase including giving me advice money wise and what he would do. I would recommend mark and Seth to anyone looking for a car ever, will take great care of you and make sure your happy with what your paying for!!!!

I was disappointed with my experience purchasing a vehicle from Rusty Wallace Nissan. The vehicle…read morewas represented with an AutoCheck report, but after the purchase I obtained a Carfax report that showed information I believe was important and should have been disclosed. The differences between the two reports left me feeling that I did not have the complete picture before making my decision. When I brought my concerns to the dealership, I was hoping they would work with me to reach a fair resolution. Instead, I felt that my concerns were dismissed, and I did not receive the level of customer service or support I expected after the sale. My advice to anyone shopping here is to do your own research before buying. Don't rely on just one vehicle history report. Purchase both an AutoCheck and a Carfax, inspect the vehicle carefully, and consider having it checked by an independent mechanic before signing any paperwork. This review reflects my personal experience. I believe transparency and standing behind the vehicles you sell are essential for earning customer trust, and unfortunately, that was not my experience.

Just left Beaty Chevrolet. Absolutely the worst service....had an appointment at 7:30, arrived at…read more7:30 - at 9:25 am I asked for my truck back. It still hadn't gone back for service, and it was just an oil change and tire rotation, plus I asked them to check the brakes. The only thing I got? Sorry, we are slammed. Seriously? Then, don't overbook people if you don't have the right number of people to service them. Will not go back.

Absolutely horrible service & communication. Service advisor Tristian left me stranded when he said…read moresomeone would pick me up on lunch since he couldn't put me in a loaner yet, then when asked to speak to his management he laughed as it was a joke and was told he wasn't there. Was also suppose to get additional service and wasn't completed.