DO NOT TAKE YOUR CAR HERE! WORST SERVICE EVER!…read more I brought my car in for new brakes, and they told me I also needed a new belt. After getting it back, my car started making a horrible squeaking noise. I kept bringing it back to get it fixed and now it's 4 months later and it's still it fixed. Clearly, the mechanics have no clue what they're doing. I had to take my car to a different shop to get everything fixed properly. Save yourself the trouble and avoid this place at all costs!

Do not recommend! My daughter took her car there. Battery…read moreturned out to be bad Charged her 31.85 for a jump then charged 47.87 to check charging system then wanted over 400 for a new battery and to check for codes Would stay away

This business is not interested in making customers happy. My car went in one day and the next…read moreday, the car would not start. I called and the response was "we can get it in next Thursday", instead of "bring it down and we will look at it immediately." No interest in correcting the problem. No interest in trying to ensure their customer is satisfied by properly repairing the vehicle in a timely fashion. I was laughed at when I called to inform them my vehicle was not working after picking it up the day before. This place is a joke. Do not take your vehicle there. If you do, it will take five days to "get it fixed" if they can even do that.

Great Service! Fixed our leaking tire & back on the road in no time !…read more Always fast & friendly !

These folks are great. They fixed our 2010 Odyssey with a quick turn around in January to replace…read moreour timing belt and water pump. We were very pleased. While visiting our son last Friday, my check engine light came on. They were closing but went ahead and did a diagnosic for us! We have a misfire. They are gonna get us done again. So glad that there are still honest and reliable mechanics out there!

Mike was so helpful today !! I appreciate the wonderful service at fair price ! Thanks for getting…read moreme right in & back on the road !!

Excellent service. Very honest and dependable people! Love coming here for all my family car needs!read more

Had transmission rebuilt there. Right after that my tach failed,speedometer is iffy,and also…read morewouldnt read park.All this might not have been a result of the work they did but i have to think it was a contributing factor. The reason i am writing this is because they would not accept any responsability for a bit of it!!

After having been a loyal Thayer customer for years (up until this happened), when my dad died and…read moreleft me his 20 year old sports car, of course I took it to Thayer for detailing, an oil change, adjusting a rocker panel, and replacing the window motor on the passenger side. The first time I got it back, the rocker panel was not fixed (later they explained why, and that was fine). It was not properly detailed, windows not clean and the whole back of the car was never even vacuumed. My husband pointed this out to the service manager, who did not care, offer to fix it, etc. They also lost the driver's floormat (it was there when I dropped it off, but not when I picked it up). Service manager said they hang them up on the wall to clean them, then put it back in. Basically, you are SOL. Again, didn't care, very rude and condescending. So I'll be paying to replace that. Also, the driver's door panel around the handle was loose when we picked it up, my husband had to tighten the screw. That's when we noticed the over an inch long crack on the inside of the driver's door by the window. Service manager insisted they never touched that door, of course. Obviously, it appeared that someone perhaps removed that door panel to see how it went in on the passenger side and broke it putting it back together. When we brought the car back the second time, my husband pointed it out to the service manager. Nope, they never touched the door, was the only response we got. I have been in and around that car for 20 years, and there was never a crack there before it went to Thayer. So, I'll be paying to replace that, as well. Also, now the "service engine soon" light is on, so whatever they did during the process of the oil change, I'll be paying to fix that, too. So disgusted, and have never had a "service manager" treat me so poorly, both over the phone, and in person. Up until this all transpired, I would have given them a glowing review.

We called in September to make a service appointment for some minor repairs. On the phone, they…read moregave us the date October 10th. There was no text or email follow-up. When we dropped off on October 10th, they said that we had missed our appointment. There was no phone call or attempt made to contact us between when we made the appointment and when we were told we had missed it. Then we were told we couldn't schedule again for a month and a half. Extremely unprofessional for a dealership service center.

I've been getting my cars fixed here for years. I've always been treated fairly. The owner has a…read moredog that is a terrific judge of character.

In September 2015 I had the misfortune of having my car break down as I was getting off the Ohio…read moreTurnpike. I was over 125 miles from home and, as it turns out, in not-so-Luckey, Ohio. My car was towed to Luckey Truck and Auto. I was told the repair would take three or four days. After a week of no communication I called and was told it wasn't ready yet. Two weeks later it was finally done. The repair cost hundreds of dollars. As I drove away I realized there was a new problem. Now my air conditioning wasn't working. There wasn't a chance I was going back there. Less than a year later the part they replaced broke. When my hometown mechanic got in touch with them and asked for warrantee information the owner refused to give it to him so that I could not be reimbursed for the part or the labor. I have never been treated so poorly and had a worst experience in my life. Oh, and the owners dog tried to bite me.

AAA was called and Marcus came and put air in all the tires of our 1989 station wagon. He also…read morechecked for tire rot, very friendly and courteous.

Just was towed from Toledo to Adrian by Ryan and he was such a cool guy. Definitely recommend them…read morefor towing. Their equipment is top notch.

I came to this dealer both because they had the precise used car I was interested in, and their…read morereviews on various social media sites were all positive. The car business is a rough and tumble world and it is rare to find a dealership that gets largely positive reviews. I am now going to add to their positive tally. Upon my first call I spoke with a Mr. Tim Hernandez. He was courteous and willing to answer all of my questions. I am a car guy and have little patience for your " typical " car salesmen. Lucky for all Tim was not " typical ". He shared with me that the particular car I was shopping was likely the cleanest car in his inventory. The CarFax was very detailed and offered on the Thayer Honda site for all to see. Fast forward past the many phone calls to Tim asking additional questions to the point where we committed to driving the two hours from our home in Michigan to Bowling Green, Ohio. We finally arrive and the car is precisely as told to me over the phone. For a car from 2005 it was very clean. I have detailed dozens of cars myself and I know their detail guy did a very good job. Still, this car went past a car that spent a day in the spa. This car was well looked after by the previous owners. My wife drives the car and likes it. We agree to buy it. We did the paperwork with very little fuss and head back to Michigan. Two days later I drive the car for the 1st time and immediately observe the clutch action is just not right. I have literally owned hundreds of cars...dozens of them with manual transmissions ( we wanted this CRV specifically because it was a manual transmission ) and there was something quite wonky with the pedal pressure and the noise it was making. I research the issue online and discover this is a common problem with this generation of both the Civic and the CRV ( built on the same chassis ) and I find out their was a service bulletin issued for this very issue. I figure I am on the hook for the repair bill which would likely be about $500 dollars for the 90 minutes to fix it plus parts. I was kicking myself for not driving it myself prior to having my wife drive it home. Three days later Tim Hernandez writes to me to see if I am enjoying the car. I write back that I am " mostly " and then describe the issue with the clutch pedal. You might want to sit down for this next part of the story. Tim Hernandez writes back to me and invites me to come back to Thayer Honda and the dealership will gladly repair the problem as per the Honda service advisory. Do you understand the significance of this gesture? The car was bought AS-IS. No warranty was offered or suggested. AS-IS as in...you are out of luck. NOPE....Thayer Honda invites me back so they can make it right. Super impressed barely covers it. This speaks volumes about both the integrity of Tim Hernandez, and also of the management and ownership at Thayer Honda. I cannot recall in my 45 years of buying cars for friends and family EVER having a dealer offer to do a repair on a used car after you drive it off the lot. Yes they saved me the grief and expense of a few hundred dollars...but more importantly they helped restore a bit of my faith in the automobile business. Thank you Thayer Honda for doing what you did.

I went to another dealership further away from my home where they told me I needed to fix a leak in…read moremy oil line. I went to Thayer Honda cause it was closer and they found nothing. In fact, they refuse to look at the sheet from the other dealership. Assuming it was fine I continued on until Valvoline told me there was a leak. I went back to Thayer Honda and they found nothing again. In fact, they seemed annoyed that I even questioned it. I guess if they don't know about it it's not real even if they miss it