AAA was called and Marcus came and put air in all the tires of our 1989 station wagon. He also checked for tire rot, very friendly and courteous. read more

Just was towed from Toledo to Adrian by Ryan and he was such a cool guy. Definitely recommend them for towing. Their equipment is top notch. read more

Shipley Towing helped me on the morning of Memorial Day when I needed service to change a flat tire. I didn't catch the name of the mechanic, but he exceeded my expectations! He was professional, friendly, and efficient and very kind to my dog who was also in the car. read more

1 hour early per AAA ETA. Driver Ryan Morgan was awesome. Great service, company. Yesterday. Call AAA at 1:30. ETA 5. Call AAA at 6. Haven't eaten since noon. New ETA was 10pm. Ryan gave me a great day. Ty read more

On Sunday Oct. 15th 2023 the man working 2nd shift was the best! Timely, professional, and helpful. Good communication. Would use again !00% FYI Blew a front tire out on rt. 25 near Jerry City Ohio. Towed to BG. Wal MArt. read more

A Shipley tow truck stopped on the side of the highway (475), on his way home to help me. even though he was headed home for the day, jake checked on me and helped. He claimed the ticket and helped get me to a service station. I was so thankful for Jake for going above and beyond to make sure I got to safety! read more

When you go to visit your daughter in college and drive her car and you notice a noise, she says I just turn the radio up. Ugh. Shipley was able to repair the problem (her wheel could have fallen off) They got us in the following day and had the repair done that day. Another time, her thermostat was not working. They had different things running all day. Turned out to be a bubble in the system. There was no charge for that day. They treat the college kids fairly. read more

If you are looking for a mechanic shop, I would NOT recommend going to Shipley Automotive. As most of you know, I took my car into their shop to get my A/C fixed on Tuesday June 29th with ZERO other issues besides my A/C. We received no calls the first day (actually only received maybe 3-4 calls the entire duration), so we called on Wednesday asking for an ETA and they said they hadn't gotten to my vehicle yet. We call again the next day (Thursday) and were told that Wednesday they had tried fixing the air, it stalled, so they were testing wires and my car no longer started. They were unable to give us a reason why. Friday they notified us that they had "fried" my cars computer. I had insistently asked for a manager to call or to have them send it to Honda in order to get it fixed by a certified tech (asking they pay for it to be fixed as it was a mistake on their part). I finally received a call (the only one) from the owner on Tuesday the 1st, from a private number with no way to get ahold of him again, and he said you let us fix the vehicle or we can send it to Honda but we're only giving you (this much money) and if they find other issues then you're on your own. No sincere apologies, no sympathy for the appointments I had to miss, or the fact that I was out a car for what would be 3 weeks. There was no offer of a loaner car or anything similar, just them paying for their mistake and fixing my air. They ended up sending the ECU to California to be fixed, which for a whole week they hadn't heard anything from them. During that week we would call for updates and keep asking for the owner to provide us some type of transportation for me and my one year old daughter. The technicians told us each time that they had told the owner and all he responded with was "I'll get ahold of them" and he never once called us. The place in California ended up not having the proper equipment to work on my 2010 Honda Civic so they had to send it back to the shop, who then ended up sending my vehicle to Honda anyways. I want to say July 20th came around and a shop tech called us saying "the owner said he would let you use his extra work car to get around until yours is ready" which was a huge relief. Even though the car wasn't in ideal condition as a loaner seeing as the staff at the shop mentioned it's the car they use sometimes, we were still thankful to have some transportation. Had he offered this as an option immediately after knowing my car was disabled, that may have made this situation at least a bit better. Not even two days later on July 22nd, they had called saying my car was ready to be picked up (after Honda had it). I went to drop off the loaner and pick up my vehicle and the owner, who's spoken to us one time throughout this whole situation, walked by me without even introducing himself or offering an apology, as a matter of fact he didn't even look at me as I was getting my daughter out of *his* car. We had asked a tech to have the owner contact us to make things right, whether that be an actual apology or whatever else he saw fit-- which it has now been a week since we asked for that with no call received hence this experience being made public. The staff were kind and understanding throughout this whole debacle, but could only do so much for us. We all know mistakes happen and that's okay, BUT being professional and showing good customer service is just as important as the maintenance itself. So if you are considering taking your vehicle here, please be aware that the owner shows zero sympathy and does not seem to carry himself in a professional manner or just lacks all customer service aspects, even when his business makes a mistake and puts someone out for weeks. read more

Wow it was so great! Robert was very helpful. Ooooweeee! Never had better service at a car place!

Greatly appreciate Shipley and allll they do. They've towed my car and came to rescue me with 3dead battery.

I had a bunch of problems with my car all at once (go figure). Shipley's mechanic did a GREAT job of prioritizing the problems based on safety and keeping cost in mind. They kept the cost cheaper than what anyone else in town wanted to fix them for. Always professional and friendly service there! read more

Severely overpriced. Surely, they fixed my car but at the most outrageous cost. My alternator belt snapped on my Buick Regal (about at $40 part with a half hour labor tops) I called my step father because this seemed outrageously high. The man on the phone talked around various things never quite making sense, but I was in a hurry and needed o get back to Michigan. I walked out spending $198, paying for two hours of extra labor. Surely they will get the problem fixed but for the wrong price. read more