I am still waiting on a store manager to call me back regarding a situation with a battery. It's…read moregoing on day 3 with me having to call the store myself and giving my number to a team member twice. I'm not understanding where the breakdown of communication is happening, but this isn't good customer service.

This is where I get my auto parts and supplies I have…read morepurchased several car batteries over the years and they stand behind their warranty. I have had to replace some and they do it promptly and courteously. They have their computer that can find your car so they give you the right part I get my wipers here and they always put them on for free There is lots of stuff to keep you car clean and well maintained too

Ask for EMILY she's the store manager! Folks waited on the phone asking for her! Emily's Cust…read moreservice skills are EXCELLENT and she KNOWS her cars!!! If ever in the area and you need help, call or come see her and her crew! They will get you going in no time!

Zach was very knowledgeable with car parts. He was very patient with explaining and helping us out…read more i'll recommend him to anyone

My wife and I had a fantastic experience at Courage KIA in Gastonia on July 3rd. James, Dolly and…read moreMark were incredibly helpful and made the process of choosing a car for our daughter easy and stress-free. In fact, I told James that this was the shortest amount of time I had ever spent in a car dealership buying a car. Their professionalism, efficiency and kindness really stood out. I highly recommend this dealership.

Extremely disappointed with Courage Kia in Gastonia…read more I brought my 2024 Kia Telluride in for a warranty issue. Intake inspection video and notes showed **no windshield damage**. After service, my vehicle stayed on the dealership lot for several days. When I returned, I found a significant crack in the driver's line of sight that was not there before. The service advisor initially said it wasn't present when parked, but management later denied responsibility. They offered for me to pay $600 toward a $1,400 replacement, citing "company policy." I've documented **inspection videos, photos, and all communications**, and would hope management reviews these to revisit the resolution. Customers trust service departments to care for their vehicles -- this experience fell far short.

I took my truck there. It was a big job that involved…read moreremoving the dash The job was done at a fair price and the A.C. works better than new I am a customer for life.

Absolutely I would recommend this business and I'll bring any vehicle I have that needs radiator or…read morea/c work. The man will tell what he'll do and do it reasonably and right. They have my business.

I needed a new battery on my lunch break and Travis was very helpful. He suggested we check the…read morebattery and alternator before just selling me a battery in case that wasn't the issue. Battery ended up being totally dead, and Travis sold me a new one and then installed it for me. Very quick, friendly service. Thanks again Travis!!

Short staffed. The staff there was less then helpful. Go to a different store and don't waste your…read moretime

If you're a woman take your business elsewhere. When I went in to order a simple product they were…read morevery condescending and rude. Then they never even bothered to call when my floor mats had arrived. I was prepared to work with them to make some a number of mods on my new off road vehicle. But since they were so condescending on a simple purchase I decided to take my business elsewhere.

Been there twice. Once for brake control for pulling my camper and another time for putting on seat…read morecovers. Each time was told the price, after checking out the price was well over $100 more. Scheduled an appointment with Seth for 830a on the 30th. Josh called on the 29th to confirm my appointment at 1100am. That wasn't the appointment time at all Super disappointed.. Really wanted my window tint scheduled. Josh said my scheduled appointment was given away. Who does this kind of business? This company came recommended by a trusted friend. Totally let down by their customer service or service to women.

Mother in law went to have her car inspected. They failed it saying it needed parts $241 to repair…read more I checked it and found it to actually work and took it to them. They lightly tapped the pedal, not hard enough to set it and said it needed repair. I questioned it it might be and adjustment and they tried to explain it would need parts and bleeding. Huh? It's operated by a cable and I demonstrated that it worked and would hold the vehicle on a hill. They tried to tell me it worked in stages. I told them they tried to scam an old lady and they have lost the entire family's business over this forever. Be aware of these people. You have been warned.

My husband has done business with them before and recommended I take my jeep there because it had…read morebeen leaking oil. Mr Nobody preformed the diagnostic to Assess the issue(s) and gave a quote, we dropped the truck off on NYE, I called that Friday to check the status and was told they ran into a issue w/ parts that was ordered and was on the phone with the distributor at that moment and would give me a call back before 5pm that day with a "game plan" (no call back). I asked my husband to reach out Monday for a status update, needless to say it was ready Monday, upon picking it up, there were several things wrong that wasn't wrong before, engine was running hot, start/stop wasn't working and the heat was blowing out COLD air and the truck was still leaking oil. Husband called the next day to inform them of the problems and that we would be retuning it back. The oil was "supposed" to stop over time, the cold air was due to an air pocket (something like that), not even sure what they said about to engine overheating, and as for the start stop matter they quoted close to $500, stating that my battery is 9years old and it needs replacing. All these things occurred on their watch! After picking up the second time, less oil leak they said they cleaned it up best they could, the heat is back working, the start stop function ofcourse they wouldn't attend to because they feel as though it wasn't their fault (I feel otherwise) and my key fob is low. I am very disappointed and displeased with this recent encounter after paying a little over $1,900, the manager was not empathetic, showed no concern just excuses as to why it's not their fault. Why wasn't the vehicle test driven before it was "ready" to make sure everything was working properly. In the condition it was dropped off (aside of the fixing of the oil leak)? I'm sure the owner will reply and rebuttal but facts are facts. Also a start stop function can stop working due to irregular engine temperatures. I don't care how old the battery is, it was working before it was dropped off to their care and now it's not! We will not continue to do business here, nor will we recommend this establishment. It's very disheartening that this occurred. But it's a lesson learned.