Very friendly staff and helpful will recommend for anyone not afraid to spend money for quality…read morework.

What a GREAT place! Friends told us to take our 2001 BMW M Coupe 170 miles to EuroEnvy when we…read morestarted having engine problems during a group drive. They were so right! Tom and Shannon are very experienced with Audis, Mercedes, Minis and BMWs, especially BMWs with S54 engines like ours. They squeezed us in the same day, and Tom diagnosed it as needing a throttle position sensor - and he had one in the shop! They drove us to the mall to have lunch and hang out until the car was ready,and drove us back. Tom explained everything he did and gave us great information about other work we might want to do on our 24 year old car. Anyone who will do all that for an out-of-state customer they'll never see again is worth their weight in BMW parts!

Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

I came to have tires replaced. What I was originally quoted changed. I accepted the new cost. They…read moreset the alignment course had not been factored when I was told my car was ready, my son and I got in the car a service rep came out and said "Oh" I forgot to do your alignment. Therefore there was no QA to confirm everything was done. I consider this unacceptable.

I had a valve stem that needed replaced and they were awesome. They were extremely busy and they…read moregot me in quick and took care of it no problem I was in and out in just a few minutes. Great customer service, excellent mechanics and front desk service was awesome. The new manager Rebecca was great she ran that store like she knew like the back of her hand. I definitely recommend going to this shop. Chad Ross

TERRIBLE PLACE DO NOT GO HERE .went for an oil change, they over filled it by about 3qts now i have…read morea massive oil leak,wont call me back, also let air out of my tires after i specifically them not to.

Fast, quality service - time and time again! We have visited this location countless times & have…read moreno complaints. Thanks, Take5 Wilmington! (We have also visited a handful of other locations without complaint, I would give kudos to this company across the board.)

10 Minute Oil Change my a$$. I waited for 30 as the 2nd person in line without a Hello or we'll be…read moreright with you or sorry this taking so long. They knew I was there because they kept looking at me making the whole thing even worse. I left and went over to Strickland Brothers 2 mins away who was cheeper and kinder.

I believe this is the nicest group of mechanics I have ever run in to. They helped me with my car…read moreso I could feel safe driving it. I had a engine light and a tire pressure lights for 3 of 4 tires. They were honest with the diagnostic and I ly fixed what needed to be done. Throughout my time waiting they were all professional, courteous, and extremely accommodating. I appreciate when they take the time to explain what they see. I was not over charged for the services. They actually told me up front what the initial would be. Thank you! This service location does oil changes while you wait in your car! They have a full service repair shop as well. Chuck is installing a new engine into a car! They really do it all. You really should check them out. I will continue to go to Express Change and Tire Engineers for many years to come. Thank you all for taking care of my car.

This is a mixed review. I only gave it three start because of Ash, who was very understanding and…read moreaccommodating. I purchase a battery a few months ago and had to jump start my car this morning. On or about November 28, 2005, the only light complexion, appearing to be of the race Black, approached me and showed me the readings from the battery, stating the battery is good. His demeanor was standoffish and quite negative as if he did not want to be there or assist for that matter. I asked for a new battery and he commented that I didn't have to be rude. The other two star was taken becuase of this employee. I pray that the battery was placed in my car correctly, as I have no faith in that individual. If you go to this location, ask for Ash.

Christian was awesome! Super fast and worked thru a turbo with no problem, which gave other places…read moreissues.

I visited the Firestone Complete Auto Care website and set a 3pm appointment for an alignment on a…read moreSunday. I arrived at exactly 3pm. Both service writers were assisting customers. When one became available (can't recall his name) he immediately asked me how he could assist me. I told him I had an appointment. He pulled up the appointment info, took me keys, and had a technician out to the vehicle within 10 minutes - awesome. I sat in the waiting room which was well lit and clean. There was a tv in the corner displaying a car restoration series. Not sure if there was WiFi or not - I don't connect to public WiFi. You can see most of the shop from the waiting area so there's no question as to whether the vehicle is in the shop and being serviced. My Silverado was on the alignment rack pretty quickly. About 4pm, Brandon, the service technician, came into the waiting area to bring me out to the vehicle and show me the before/after specs on the screen of the alignment machine. He broke down what was done and what it all meant. He said he would do a final road test and get me out of there soon. Brandon was super professional in talking with me and also I could tell that he knew his stuff! I saw him drive the truck afterwards as well to verify the repair. I got back to the waiting room and about 15 minutes later the service writer had me at the counter to close out the ticket. The price was as-predicted with no surprises. He didn't try to sell me anything I didn't need (even on an old high-mileage pickup), and was courteous throughout. He supplied me with a printout of the alignment that Brandon had gone over with me in the shop. From arrival to departure I was there 3pm-4:20pm. Overall a great experience. I would recommend this location.

Brought car for over heating. 1yr and half later I still have overheating issues. They first said…read moreradiator. Then they say water pump. Took it to another firestone, they say nothing is wrong. Car still overheats. 3rd firestone says this car has blown head gasket. Wow! This company will try and take advantage of you. Concord store has terrible management and will get rude with you on every level. You're just a number to these guys!

Update 7/21: After posting numerous reviews --and filing a dispute with my bank--I was contacted by…read morethe district manager regarding my experience. He was respectful and took the time to understand the situation, but initially stood by the no-refund policy. However, after I provided documentation from Ford confirming the recall had been completed, along with paperwork from the branch showing inconsistencies, he agreed to issue a refund. I'm grateful the situation was ultimately resolved, but disappointed that it took this level of effort and public pushback to be heard. I wish they had been willing to have a conversation before I had to exhaust every possible avenue. That said, I appreciate that they did eventually make it right. I would give the district manager 4 stars based on our actual conversation--but I'm updating this review to two stars overall because of the level of effort it took to get here, and the prior conversations had with the branch, customer service, and BBB correspondence that all doubled down on their policy regardless of the specific situation.

The manager was gossiping/calling names about my MIL not knowing her son was listening to them talk…read morebadly about his mom. They said harsh things about her being Italian, the car she drives & then proceeded to make blow job motions with their hands & face, WHILE TALKING ABOUT MY MOTHER IN LAW. She has spent plenty of time & money at this shop just to be mocked and degraded behind her back by the MANAGER. Needless to say, we took our keys and left and will NEVER be back. When my husband approached management, apparently we heard wrong & the hand motions were talking about a "car valve", yeah right. What a joke of a business. Only giving a 1 star bc I can't give zero.

Excellent service with a smile. Knowledgeable staff. I recommend this business for auto repair for…read moreforeign and domestic.

My daughter's alternator stopped working. My husband used to be a mechanic, so he started…read moreresearching the job. We are 3.5 hours away and it requires removing AC lines to get to it, so we opt to take it to a shop. We take it to Christian Brothers to have it replaced. They quoted $2500 to do the job which my husband stated was very high. We called a different shop and asked for a quote. They quoted $1300. As we were discussing towing her car to the new shop, Christian Brothers, stated they would match the new quote. While we were suspicious about this, we accepted. They called the next day trying to say they were worried they would break the AC line removing it and wanted my husband to approve a $700 increase to the quote, just in case. Nope. He gave them multiple suggestions on how to remove it without breaking it and told them to call us if they did break it. They didn't end up breaking it. When we got the bill it had unapproved charges on it. They did remive them after we pointed them out. Fast forward 4 weeks later, her car starts acting like the alternator is failing again. We have it towed back to the shop. We only took back there since they did the previous work and it was under warranty. Now apparently the crank shaft is leaking on the serpentine belt causing it to slip. They quoted us $1000. We just got the bill and again it was more than the quoted price and not just a little bit, $500 more. If it wasn't for my husband's car knowledge my poor daughter would have been taken to the cleaners by this shop. I don't want anyone else to have to deal with this.

I could not be happier with CLTmobile. Excellent customer service, and an absolute pleasure to…read morework with. I used them for a mobile pre-purchase inspection. They were prompt, punctual, and extremely thorough. I highly recommend CLTmobile!

My dad was an engineer and he loved to show me how to fix things; I got into bmx and motocross at a…read moreyoung age. I learned how to do everything to my bikes; then cars and anything else I could fix or build. At 55; still love to do things myself, but I can't do everything and I hate taking my cars to dealerships. Next best thing is to find a good independent mechanic. Luckily I happened to find CLTMobile online! I actually invested in a mobile brake repair business about 3 years ago but have often thought how great a full service mobile mechanic would be! I messed up an electrical connection on one of my cars by accident doing some service on it. I could not fix it. My wife needed that car for work within a few days and my time was limited during that time to get it somewhere to get fixed. I called CLTmobile and got an appt booked right away. Mechanic came on time; he was super nice and very knowledgeable. He did a terrific job at a very affordable price! I will definitely be using them for all my automotive needs going forward that I can't fix myself. I love seeing the younger generation building a great and much needed business like this in Charlotte.