Visited this location to have my check engine light read. Auto Zone employee wanted me to take the…read moremachine and check the code myself. I advised the employee I am unaware where to plug machine in, how to plug it in or how to read the codes it displays. she then began to insult my intelligence by telling me she will teach me how to work the Auto Zone equipment. I reminded her that I do not work for Auto Zone and that I did not need training I am uncomfortable taking the equipment outside the store performing function that your franchise advertises on commercials that they do! The insults really began to fly. Employee told me she has a 9yr old son. He can even comprehend the steps. I advised her of my age and told her I simply can not do it. Pleading with her to help me. She then advised me she is in store alone and can not read my check engine code. Althought there was another young lady IN the store working . She appeared like magic willing to watch the register while the other emploeee helped me. She now stated she could not even leave the counter due to customers shopping. One excuse after anothe. Employee was unwilling to help eager to be confrontational The employee displayed that she will be estatic for a robot to take her job! Respectfully, Embarrassed belittled customer

They know nothing about cars. If it is not on their computer, they cannot help you. Terrible…read moreattitudes.

Best customer service ever! Shawn was patient, courteous, knowledgeable,and professional! She…read morereally helped me with my batteries. Highly recommend.

I made an order and it was not in stock the employee called me right away and let me know they…read moredidn't have it. it came in that day and the employee called me right away and let me know . this was great customer service especially when its an online order . I would recommend this auto zone on Paxton st In hbg . I wasn't expecting these fast res especially being on the Jan 1st

Allan and Nicole were absolutely the best. Excellent customer on the phone when I called to see if…read moremy part was in stock. Once in person both Nicole and Allan helped remove and replace my broken wiper blade! Thanks for your support!!

Wow! Tonya Lewis and the manager at this advanced auto parts store immediately identified that…read moreanother advanced auto parts store employee had recommended and installed the wrong type of battery. With out any fuss they repacked the underpowered battery with a newer and more appropriate battery at no charge. I was in and out with in minutes. Pleasantly surprised. Satisfied customer.

Beware customers.....salvage yard has no idea of the parts they have for sale. I called about a…read morepart they had listed in their inventory, the person I spoke with told me they didn't think they had it. They would have to check and call me back. Well I waited for them to call me back, I didn't hear from them, so I called them back. Well here they did have the part and ended up selling it to someone that called after i did. They weren't even bothered with the fact that I called first! Had they just looked when i called for the part in question i would have paid for it right then and there! Not very business like!

Great family-owned business that serves local customers with the lowest prices on parts in central…read morePA.

had a defective part and Shanna K. was extremely helpful, getting me a refund, and reducing…read moreshipping time while waiting for replacements to arrive.

My order was shipped same day & arrived 3 days later .. Chantel was very helpful in sending the…read moreCommercial Invoice for border crossing with in mins .. I highly recommend CJ PONY Parts Michael Mission City BC , Canada

First time I've been here since they moved a much bigger parts storeroom and showroom store!…read moreThey had what I was looking for before and they definitely had what I stopped in for! Knowledgeable staff and they are pleasant and willing to answer questions and look up anything you ask for relating to your vehicles.

My experience was average, no complaints here…read more A light came on in my Mitsubishi Outlander, so I brought it in (I don't live in the area) just in case. They ran diagnostics and determined that it was a software glitch. Charged me for 1 hour of labor, which I felt was fair, though I'll need to go to a Mitsubishi dealership to get the update needed. Lobby was clean and bright. Hours are tight, and be sure you don't leave your car overnight. It's located in an alley, and I think the signage could be improved to direct customers. They sent me home with the bulletin explaining my problem and were quick to fit me into the schedule on relatively short notice. If you need your car fixed, they can surely take care of you.

$500.00 for a new battery and oil change.. Need I say more?…read more Rick will take advantage of your hard earned cash.

I cannot say enough good things about Chuck. He called me the morning of my appointment and made…read moresure all of my information was in the computer in preparation for my visit. He took me right in at my appointment time and even negotiated with my fleet company for the better more durable tires for my company vehicle. I also had to get an inspection with emissions and I was on my way in little time. I think this man deserves the Customer Service Award of ExCELLENCE because he is the reason people come back. My experience was wonderful and he just went above and beyond to see that I was taken care of in the most professional way. Please treat him right and give him a raise. He deserves every bit of it. I was told he's been an employee for 14 years. He's a gem. Thank You again. Sharon W 12/14/2022

Corrupt, unethical liars. I went for my 2017 Nissan Rogue's…read moreinspection. They told me I needed new brakes and rotors, which I purchased and they installed.. 1 week later my brake and traction warning lights were on. My car is driving fine, as always. No issues whatsoever, Just the warning lights. I took back to pep boys for a diagnosis. They said I needed a new master cylinder and new alternator. DO NOT take your vehicle here if you want an honest mechanic. I had 2 other reputable mechanics look at my vehicle after Pep Boys $2,000 diagnosis for a new master and alternator, with no explanation why or how.. Just the response," thats what came up" with apparently no other explanation.. I paid yet another diagnosic bill, then left for more opinions. The "problems" and lights were all fixed simply by installing a new $200 battery. That is all that was ever needed. I am so disappointed by these actions. Roy Nye was our mechanic for 20 yrs there. Sadly he passed away. Huge loss for Pep Boys. He was the last of the good ones. Time to change!