Chris is very knowledgeable about automotive repairs and parts…read more Not like other Auto Parts stores that if they can't look it up on the computer. They are lost, Like Auto Zone, Napa or Advanced Auto

I stopped by this O'Reilly Auto Parts because it was on my way home. I went in to purchase a can of…read moreAC Pro and asked if they would price match Walmart or Lowe's, both of which had the exact same product available at a lower price. The employee told me they would not price match, but did not provide a clear explanation when I politely asked why. I asked several times for the reason behind the policy, and instead of receiving a helpful response, I felt like I was being treated rudely and dismissively. As a customer, I understand that stores may have different price-matching policies, but I expect employees to explain those policies professionally and respectfully. Unfortunately, that was not my experience. I left feeling frustrated, disrespected, and like my business was not valued. I cannot say whether there was any bias involved, but the interaction made me feel unwelcome. I hope management will address customer service at this location so future customers receive better communication and respect.

I should have gone to auto zone. The people are more friendly and they put the wiper blades on for…read moreyou.

Shout-out to Ray! I'd just taken my parent's vehicle for an oil change at a nearby Mr Detail (see…read morethat review...), where the guy had informed me that "Somebody put the wrong air filter in." That seemed like nonsense to me, so after I checked with my dad, I came to this AutoZone to potentially buy a new filter. First of all, Ray was wearing a mask, which I appreciated. Secondly, he was kind enough to check the air filter and compare it to the new one in the box. Turns out yeah, Mr Detail was BSing me. Any female-esque human knows the danger of automotive BS rip-offs. So I appreciate Ray's help and honesty. Thanks!

Oh man -- I genuinely had the worst customer service experience I have ever had in my entire life…read more I came in around 1:28 PM on 9/1/26 and approached the counter after waiting in line. I told the woman working that I needed some help. She asked, "With what?" in a tone that was not friendly, welcoming, or particularly helpful. I explained that I needed windshield wipers and wiper fluid. Her response was simply, "Okay." I asked if she could help me, and she took my vehicle information and said, "26 and 19." I had no idea what that meant and assumed she was referring to the wiper sizes. Rather than explaining anything to me, I went over to the aisle and tried to figure it out myself. There were several different options, brands, and features, and I genuinely had no idea what the differences were or what I should be buying. I also noticed several different windshield washer fluids on the top shelf. I'm 4'11", so reaching those was already a challenge. At that point, I honestly didn't feel comfortable asking her for help again because her attitude had already made it very clear that she did not seem interested in helping me. So I did my best to figure everything out on my own and hoped I had selected the right products. I brought everything to the counter. She looked at the wipers and said, "I said 26 and 19," rather than simply explaining that I had misunderstood her. She then walked off to the aisle, replaced the wipers with a different brand, and came back with Rain-X. I had originally selected a pair that specifically mentioned night visibility because I have difficulty seeing at night. I asked her if the ones she had selected were a good brand, and her response was, "IT'S RAIN-X," as though I was supposed to know what that meant, much less cared if it met my needs. My husband is surprised I left with any of it. The entire interaction was unnecessarily rude, dismissive, and strangely personal. At no point did I feel like she was trying to help a customer who came to their place of work for assistance. I left feeling overwhelmed, embarrassed and frustrated over what should have been incredibly simple. And unfortunately, the experience didn't end there. With a storm approaching, I needed help putting the wipers on and filling the windshield washer fluid. I was especially nervous about doing it myself because the last time I attempted something with my car on my own, I accidentally put power steering fluid into the brake reservoir -- needless to say, I did NOT want to make another costly and potentially devastating mistake. So I left AutoZone and drove to the Advance Auto Parts down the street. It was actually less convenient for me since I was coming from West Road, which is why I had initially stopped at AutoZone. But I remembered that Advance had helped me several times before. The difference in customer service was honestly shocking. I walked in carrying the items I had just purchased at AutoZone, and both gentlemen working immediately greeted me. Tony saw everything in my hands and politely asked, "Are you ready to check out, ma'am?" I apologized and explained that I hadn't purchased the items there but that I desperately needed some help. Without hesitation, he said, "Absolutely." That simple response honestly meant more to me than he probably realized. I walked outside borderline crying. I was embarrassed, overwhelmed, and still upset from the experience I had just had at AutoZone. I was so relieved that I didn't have to stand there and try to figure everything out on my own. Tony helped me install the wipers and fill the washer fluid, even though I hadn't purchased the products from Advance. While he was helping me, he asked why I hadn't had AutoZone assist me. I ended up crying and telling him that I had just had a really bad experience, that I wasn't helped, and that I simply remembered Advance had helped me in the past. That interaction restored my faith in customer service. I completely understand that everyone can have a bad day, but there is a difference between having a bad day and treating a customer without basic courtesy or respect. I was polite, I asked for help, and I was treated as though I was inconveniencing someone simply by asking questions. I hate to say this, but the interaction with the woman at Autozone also left me with an uncomfortable feeling that I was being judged based on how I looked or the assumptions she may have made about me. I cannot say for certain what her motivation was, but the way I was treated felt deeply uncomfortable and, at times, frankly discriminatory. As for AutoZone, I will never patronize this location again, and based on this experience, I would not recommend it to anyone who is looking for basic customer service and assistance. As for Tony at Advance Auto Parts -- thank you. You helped me when you absolutely did not have to, and after the experience I had just walked away from, your kindness genuinely made a difference.

Tried to make a return the girl working told me they didn't have 100 in the register and told me to…read morewait 10 mins rather then asking me to come back later so I waited 10 mins nobody came in the store at all so I left came back a hour later and she still said the same thing wait 10 minutes so I bought another part instead and they didn't have 40 change to give me for 100 do I had to go across the street to the gas station for change . I will never go to this location again if I do I'm bound to put hands on someone in there

I used to go to this location for ALL of my parts needs. Nope, no more. So Im at the counter and oh…read moreI'm sorry I'm making you sigh so much during my transaction because your employee sold me the wrong bulb. And when I asked to use a nut driver to install the bulb he just pointed to a toolbox and said there may be one in there. I looked over and saw the most dysfunctional and mixed batch of tools I've ever seen. I would've been looking through that shit show of mixed tools for an hour. Act like you give a damn. And organize your damn toolbox.

Although I think that they may do better with Mustangs, we are now having to pay a bunch of money…read moreto fix a problem that they caused. We purchased a procharger for our Challenger from Houston Performance. During the tune, the tech. worked really hard on it, but could never get it just right. In the process, it was run too lean. After getting pretty forceful about it, they agreed to give us half of the money back for the tune. We finally got the tune right with another shop but now the pistons are shot. Apparently this happens when it's run lean. Now we are having to spend $2900 for new pistons. Beware!

This is a specialty garage for cars that have been modified with performance parts, and because of…read morethat the garage's prices are - well definitely higher than a regular garage! We took our car there several times for work and for the most part they did good work; however, we had to take the car back several times because the clutch they put in kept failiing. With a little due diligence they could've done it right the first time IMO. After another job they did for us they failed to reconnect the throttle. The final insult was when they refused to honor their own warranty when the car overheated. Instead of being willing to break the engine down to see what caused the problem they chose to blame others. They weren't even willing to work with me to fix the problem. Go to Fast Lane if you want performance work done.

Excellent and fast service by Jimmy. We got in the car to a dead battery. Jumped it and drove to…read moreAutozone on the way to lunch. Jimmy was fast, found the battery we needed and helped us purchase. The clamps broke because they were old but no sweat, he took care of that too. Very satisfied with the service today, we were there about 30 minutes tops.

Very lazy workers that don't want to help. I like to call before I go to make sure they have what I…read moreneed before I get there but the employees act like it's such a chore just to answer a couple basic questions or they will just leave you on hold till you hang up

We've been looking all over for a specific head light and found it was here. Upon entering the…read morestore the Manager Alejandro greeted us right away and was there to assist us. While getting our lights his coworkers Colton and Bryan grabbed us the extra things we needed to put them on. Not only did these guys know by knowledge what we needed they also knew how to be friendly. You don't come across people like this nowadays and we definitely will be coming back for our auto needs. Thanks so much guys.

Sam was very polite. He was on a call but still acknowledged my presence. The store was clean and…read moreorganized. Sam had me in and out the store in minutes! I went there to pick up an online order.

These guys are awesome!!!I had a great experience with them. Excellent customer service and didn't…read moretry to over do it on the 2 vehicles I brought to them for a stereo upgrade. They listened to what sound I was looking for and recommended exactly what I needed.If you are in Cypress, this is the place to go!!!

They've done a lot of work for me on a few Vehicles always done a great job stereos and Aftermarket…read moreaccessories and Lighting