I have used this store a few times in the past. I am not knowledgeable about cars, but the staff…read morehas been friendly and answered my questions. The last time I was at the store I was helped by a friendly gentleman who recommended me solutions even if his store did not sell that item.

Shawn took my key remote, removed the battery, and found its replacement. He put my key remote back…read moretogether with the new battery, checked me out, and I was out the door in just minutes. His customer service was five star. highly recommended this auto parts store.

My daughter and I were traveling to Summersville WV we broke down close to the Eden's fork exit…read more the alternator went out on my car. my car got towed. It was 4:00 on a Fri evening Labor Day weekend. had no idea how I'd ever get it fixed. it was towed to GT Automotive. Greg the owner was so nice and helpfu. he called around and found the right parts and fixed my car the next day. it was also a very reasonable price and not thousands of dollars like I thought. he let my daughter and I hang out in his shop until someone came and picked us up. If you break dwn or need somethin, I'd definitely recommend him. Thanks for all your help Greg. you were our Angel in time of need.

My son and I broke down on the highway and had the great fortune of being referred to Greg Moses at…read moreGT Automotive about a mile off of I-77. We were completely stranded and needed an air pump which Greg secured for next morning delivery then arranged for us to be driven to a local hotel for our stay. The next morning Greg picked us up and was able to finish up the pump, all four belts, and did a once over as we still had another 4 hour ride ahead. Greg and his team were the best in how they simply took care of us at a very fair price, top quality work results, and as kind and honest as can be! We really appreciate the warm hospitality shown to us and we sure felt at home while we were there. I know we will see Greg again and I highly recommend him and his team to anyone and everyone! Please keep up the great work and the high standards you have!!

Duane K. Johnson General Manager…read more East Region 602 New Goff Mountain Rd. Cross Lanes, WV 25313 Main: 304-769-1012 Cell: 615-362-8197 Duane.k.johnson@cummins.com Salesandservice.cummins.com 06.20.2025 To whom this may concern: We would like to make you aware of outstanding service we received from the above Cummins Service shop. My wife, myself, our son, daughter-in-law and five grandchildren (21, 10, 6, 2, and new born) were experiencing engine problems on a stormy day with our 2021 Newmar Dutch Star. We were returning home from Owings, MD. On June 19, we were assisted by a Cummins mobile technician on the evening of the Juneteenth holiday. He advanced the diagnosis of our problem, It seemed like a sensor issue. But further diagnosis was required. Fortunately we broke down near not just a Cummins Service shop, but this one in Cross Lanes West Virginia. What a model for professionalism and customer service. The mobile driver offered a safe place to boondock over the night close to the Cummins service shop, away from traffic. Those of us that wouldn't fit in the mini-van we were towing stayed back so further diagnosis and service might allow us to get home with the RV, and not have to abandon it, and have family travel to pick the rest of us up. The next business day we were graciously received and made comfortable in the waiting room, while our RV was further evaluated to diagnose our problem. We were allowed to keep our 8lb dog with us who received many pettings and compliments. We were offered water and restroom facilities while we waited. Luckily the problem, when found, was easy to fix. The service team was able to determine the original purchase date (we are second owners) and provided that information to us in case it was a warranty issue. They also told us to remember that the warranty expires on May 3, 2026. After a thorough diagnosis and troubleshooting procedure, they found the needed parts from a local NAPA dealer. They provided other suggestions related to reaching out to Newmar about something that might fix the problem in the future. An extra blessing was being invited to share in their company staff's pitch-in lunch. All of the staff were friendly and welcoming, and we enjoyed eating lunch with them right before we left to make the drive home. This level of service to help us get home, the warm welcome, and sharing will never be forgotten. This shop has real people helping real people in real time.

We were outside Charleston, WV when the Check Engine icon and words came on our 2019 Tiffin…read more Allegro RED 33 AA. We called and they said come in and we'll run diagnostic and see what's up. Needed a new intake manifold sensor. Not under warranty but an overnight and part on hand so by 9:30 am we are back on the road. Highly recommended.

Great customer service! Bad to the bone paint job to be! Haven't took truck in yet but from what…read moreI've seen yep bad to the bone!

I had my car three months when someone backed into it in a store parking lot. I found Dedicated…read moreonline and due to all of the reviews I took my car there for repair. I gave them my car on November 11. They kept it for 35 days. I go to pick it up on December 16 and before I could even look it over Danny was only worried about me signing the insurance check and writing a Google review. He wanted me to do the Google review as I was standing there in front of him. I told him I would later. I walk out to look at my car and before I could even look it over he was out the door and closed up and gone. The body repair and paint looked fine, but I noticed the emblems that go on the back of the car were not on it. I got in it and when I put it in reverse there was a big blur spot on my backup camera. I contacted him by text the next morning. He said he would get the emblems and to bring my car in, that the smudge on my camera was likely buffing compound. Finally, on January 12 they put the emblems on and tried to buff the camera, but it did not help. They asked me to bring it back on a day that Danny was there, that he could probably make it clear. I go back at the specific time they gave me and Danny was not there as he was supposed to be and another worker tried again to buff it out. It still did not work. The worker tells me that it cannot be buffed out, they will have to get a new camera. I waited a week and on January 19 contacted him to see if the camera was in. He said he would check and get back to me. He never contacted me and on January 28 I asked again. He said still no camera. I asked again a few days later and he never bothered to answer me. On February 5 I asked him to please let me know and he told me I could bring it the next week and I told him I would be there on Monday the 9th. He told me he would work towards that, but they were behind and trying to catch up. Never a thought to the fact that I had been patient about them having my car for 35 days and was still trying to have my car repaired to the original condition for almost 3 months. It was agreed I would bring my car in on February 9 at 8:30. I get there and he asks if I am just dropping the car off because they do not have the camera yet and are hoping to get it by around noon. The lady in the office called to check on it while I was standing there and she told them on the phone that they had ordered it the week prior. They originally told me they were ordering it on January 12. This was three weeks to the day later. He never even bothered to order it until I kept asking about it. I suspect he hoped I would give up on it and they would not have to replace it. They damaged my camera while doing body repair and he did not want to make it right, but I was not giving up. It was a car less than 6 months old. So, I finally went back that afternoon at 3 and a nice older man was there to install it and it took less than 10 minutes for him to do. After 90 days my car was finally back to its original condition. This place did not make it easy or simple. The workers there I dealt with were fine. The owner, Danny, just did not want to own up to their mistake. It is interesting to note that after all that time and stress of trying to get him to repair my car he did not ask me to leave a review again for obvious reasons. So, beware in dealing with this business. If you do I hope you do not expect it to be timely.

My husband and I bought a Cadillac XT4 in Ohio. We had looked at Moses but they didn't have one…read more This is our 3rd Cadillac and the other 2 were from Moses. We have also bought others cars there and it's always been a good experience. Thank you Katrina. We took our new car there in March to ask about some of the features. When my husband went inside the salesman AARON was sitting in his office with the light out. I guess that should have been an indication he didn't want to be bothered. When my husband told him why we were there the first words out of his mouth was "did you buy it here?" My husband told him it is a certified pre owned so we could take it to any Cadillac dealer. This man was rude and had a terrible attitude. All I needed was a little help but I certainly didn't get it. He was so rude to me and he seemed like he was mad about something. I told him he was being rude. His reply was that I was there asking for his help and I called him a jerk. It went from bad to worse. I told him I was going to call the manager and Cadillac, he said to call whoever I wanted. He also told us not to step in his door again and called my husband a nasty vulgar name as he walked away. I've never been treated like that before. AARON is a rude angry man. If he tries to help you I would suggest you walk away. I was excited to get help with a couple of thing on my new car but I left with no help and angry. I have complained to management and to my knowledge nothing was done about this. Beware of this salesman.

I had the absolute worse experience purchasing a vehicle from this place. I dealt with Jason B…read morethe whole time and he was not helpful at all. As the usual salesman is, he was looking out for himself than anyone else and once the deal was made he was very hands off and didn't care very much. During the test drive, I noticed that it wasn't too smooth stopping. The sales person indicated that it hadn't been driven in a while and that's common. I was skeptical, but I believed him. After purchasing the vehicle, I noticed that the truck shook vigorously at when stopping at increased speeds. I emailed the salesperson and he said to bring it in so they can look at it. After I brought it in, I was asked if I had been riding the truck hard because the brakes and rotors were shot. WHAT!? I've had the truck for less than a week and I'm asked if I personally did this?? I was outraged. Jason indicated that they would take care of me. During my wait, the tech came in and told me he took a test drive and was curious how the rotors were bad because he just had turned them. SO, the dealership KNEW that the brakes and rotors were bad from the beginning and didn't want to tell me. After all was said and done, they would not cover the cost of the brakes and rotors even though it was their fault. This dealership and the sales people/management that work their are dirty and I do not suggest having service or purchasing a car from there.

I have been a customer of Bigley Auto Repair for over 7 years. While it is not the most…read moreconvenient location, it is well worth the drive. The repairs are top-notch and reasonably priced. When I first used this shop, another repair shop told us that our CRV needed $1,200 in repairs. Paul examined the vehicle and told me that nothing was needed. They have now worked on three of our vehicles and I have never had a problem.

My son tried to get an inspection sticker they tried to tell him all of his brake lights were out…read morenot a single one of his brake lights are out we went to another place that immediately passed his inspection with no issues apparently if they feel you don't understand how cars work and you're young or possibly even a female they will try to get cash out of you so buyer beware.

I had a great experience here and highly recommend them. They were extremely friendly,…read moreprofessional, and took the time to actually show me what was going on with my vehicle and explain everything clearly. Their pricing was more than reasonable, and I never felt taken advantage of. It's hard to find honest, trustworthy service like this--definitely coming back for any future exhaust work!

They open at 8, nobody showed up until 10 after 8. I went inside where the waiting area is an…read moreabsolute disaster. I seen someone was inside the garage so I knocked 3 times and was ignored. I guess they were still in neutral for the morning.

Got the parts I needed fast. Ordered online and pickup was ready within 30 minutes. Staff were…read morehelpful.