Purchased a motorcycle battery that would not hold a charge. Returned it to the store on MLK ton…read morebe charged and was told they no longer sold that brand for at least 2 yrs. It had a manufacturing date of 02/2020. Luckily I had my receipt, because my information was not saved in their databank. I was given a "newer" date of 04/2022. I asked for it to be checked before I left the store, it was dead! When I went to pick it up the next day, it said bad cell. The refund receipt says: resalable return.

AMAZING customer service! Love coming to advanced because they go above and beyond! This trip me…read moreand my boyfriend took today, Sean helped us out so much! We had a blinker out and needed a bulb and he completely replaced it for us on the car. Seriously never expected them to do that, but another way of Sean going above and beyond! We greatly appreciate the work of this store and cannot thank you guys enough! Keep up the great work! :)

I thought my car needed a new battery so I stopped at the O'Reilly in Holt. The man who helped me…read moretested my existing battery and said that it was fine, as was the alternator and starter. Saved me nearly $200 when he could have easily told me my battery needed to be replaced (I know nothing about cars so I would have had no idea).

While they were fix a botched job from another car repair place I had them change my oil. Fast and…read moreefficient. Always pleasant to deal with.

Great customer service! Fast and efficient service…read more Thanks Guys!! I will recommend you to all who ask. What a great experience.

This is the best tire place! They are fair and will not over charge. Trustworthy and…read moreknowledgeable. I highly recommend them.

I was so happy to find a center cap for my 5 year old set of Sport Tuning wheels. The 1st one was…read moretoo large in diameter which Adam took back return postage paid by A2i. I was also able to locate the proper sized one thru A2i. I returned the 1st one and credit was issued. A2i really has a niche in this market . THANK YOU GUYS.

Being the only Nissan dealer in town sure lowered the bar. This was my first experience with Graff…read moreNissan, I would say their "I don't care attitude" is their greatest virtue. I worked with Nick, who exudes "why are are you bothering me?". As there was a warranty issue due to Arlington Nissans error, Nick explained that I needed to figure that out or pay for the part out of pocket. This is a dealership warranty, FYI. He also refused to order the $400 part until I paid $1800 for parts and labor. There are many solutions to a problem like this,but this group is not what I would call problem solvers. I sorted out the warranty, got Nick to order the part and installed it, then they closed for the weekend. I appreciate a weekend off, but the entire sales team is not able/allowed to run a credit card to close a due bill on a saturday, as if this was a union shop. I suggested that after a 4 day delay of getting my car back that "I hope their quality of work is better than their quality of customer service", Nick just laughed as if either one could be worse. FYI, they don't use temporary mats and will track shop oil into your car. They did not reset the oil maintenance ticker. I have no proof they did any work besides their word. In summary, Graff Nissan service does not care, will not go the extra mile, might do their job at the minimum level and has no issue delaying getting your car back to you. Pathetic.

I bought a preowned '17 Rogue here on 12/20/19 and the check engine light has come on 3 times…read moresince. I have brought it into the service because I have an extended warranty and they keep giving me the run around. The service guy, I don't know his name, is really young and has an attitude problem..... he also is trying to tell me that the car has blown an alternator, but it wasn't in the car fax or maintenance report that I requested. How does an alternator blow under 60k miles and you not report it? If this does not get fixed, I may have no choice but to file a lemon law lawsuit. BE CAREFUL with their service department. The younger, light skinned African American with glasses in the service department (seriously don't know his name, but I am going to find out) has an attitude problem and is a guy who thinks he is slick.

This business is like my second home. I can almost always find what I need. Sometimes, I even come…read moreacross items I pick up for possible future use.

A special shout-out and thank you to Jamie and Elliot for superb customer service regarding parts…read morefor my 2011 Chevy Impala. Elliot is part of a rare and diminishing group who can be counted upon for accurate and complete information on vehicle availability. Looking forward to working with them again soon!

The team at Discount, Mufflers & Brakes in Lansing were absolutely incredible !!!!! It's been a…read morelong time since I've seen customer service this well done! They told me what my options were that would get me by for now as well as a total repair of the whole muffler , then got me right in and out in less than 2 hours even though they were completely swamped. I cannot recommend this business enough !!! Honest & efficient which is hard to come by in auto repairs nowadays- don't look any further just go see the team and they will treat you right!

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

Be aware Horrible place ,rude didnt want to work on my car because they said they could not make…read moreenough off me they only like working on elderly people and people they can take advantage of sad this is why people go out of Lansing to do stuff sad

They replaced my Camrys head unit with a great Alpine unit. They gave me a great price and…read moreincredibly quick install. Even months after the install I had an issue that the tech (Vince?!?) worked on to solve for me. Highly recommend!!