Being the only Nissan dealer in town sure lowered the bar. This was my first experience with Graff…read moreNissan, I would say their "I don't care attitude" is their greatest virtue. I worked with Nick, who exudes "why are are you bothering me?". As there was a warranty issue due to Arlington Nissans error, Nick explained that I needed to figure that out or pay for the part out of pocket. This is a dealership warranty, FYI. He also refused to order the $400 part until I paid $1800 for parts and labor. There are many solutions to a problem like this,but this group is not what I would call problem solvers. I sorted out the warranty, got Nick to order the part and installed it, then they closed for the weekend. I appreciate a weekend off, but the entire sales team is not able/allowed to run a credit card to close a due bill on a saturday, as if this was a union shop. I suggested that after a 4 day delay of getting my car back that "I hope their quality of work is better than their quality of customer service", Nick just laughed as if either one could be worse. FYI, they don't use temporary mats and will track shop oil into your car. They did not reset the oil maintenance ticker. I have no proof they did any work besides their word. In summary, Graff Nissan service does not care, will not go the extra mile, might do their job at the minimum level and has no issue delaying getting your car back to you. Pathetic.

I bought a preowned '17 Rogue here on 12/20/19 and the check engine light has come on 3 times…read moresince. I have brought it into the service because I have an extended warranty and they keep giving me the run around. The service guy, I don't know his name, is really young and has an attitude problem..... he also is trying to tell me that the car has blown an alternator, but it wasn't in the car fax or maintenance report that I requested. How does an alternator blow under 60k miles and you not report it? If this does not get fixed, I may have no choice but to file a lemon law lawsuit. BE CAREFUL with their service department. The younger, light skinned African American with glasses in the service department (seriously don't know his name, but I am going to find out) has an attitude problem and is a guy who thinks he is slick.

Terrific service, no high pressure, happy to go into another Lexus lease. We've been leasing with…read moreLexus for maybe 20 years. I love everything about these cars: safety, comfort, looks, sound system, road handling. But if you read this, be warned: the Lexus NX 350 has been re-designed and the hatch lid does not come up as high as in the previous model. It's dangerous! if you're even close to being tall, you have to bend over to get anything in or out of the hatch without hitting your head. I wish we had been warned about the change because at 6', this hatch is hazardous for me after years of not having to worry about emptying or filling the hatch. Test before you buy or lease.

My husband is looking for a new SUV, we drove here because the Ann Arbor Lexus gets bad reviews,…read moreMatt was our salesperson and he was ver knowledgeable and friendly If he decides on a Lexus he is going back to see Matt

We drove in from Toledo to test drive a Forester. The sales staff were very accommodating from the…read morestart. The receptionist Janet, our salesman Tyler Andrews, sales Manager Wes Pandoff and business Manager Jason Miller. Each one was professional and friendly, we drove home a new Forester, and would recommend this dealership if you are looking for a Subaru.

We had a part replacement issue. I asked to speak to the service manager. He was with a customer so…read moreI left a message. I called a few minutes later and talked to Drew, the service manager.He said he would call me back after he looked into the problem. A few minutes later a supervisor called to reply to the phone message I left earlier. Later the service manager called. My complaint was resolved in my favor. I found the speed my complaint was handled was excellent, plus the fact the supervisor called to see if he could give assistance showed sincere interest in customer satisfaction.

We buy all of our cars with Josh! He goes above and beyond for every customer. 100% best dealership…read moreexperience we have had.

Purchased a car with less than 70k miles and within a few months the check engine light was on. A…read morecylinder has failed and I have to have the engine rebuilt or replaced.

Overall horrible experience took my car here thinking they could fix it after I hit a deer. My car…read morewas older but still runs fine, because the insurance company deemed the car not economical to fix based on its value, they refused to fix it even though I was willing to pay out of pocket. Do yourself a favor, save the time and look elsewhere

The guys in the DeWitt shop are wonderful communicators and very proactive with my accident claim…read moreThey told me it would be done in 1 week and it was Highly recommend these wonderful people

We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.

I am 100% pleased with the body work Rick has done for us on more than one car. I find him to be…read morehonest and thorough and mostly on time with repair work. Also his prices are reasonable. He makes every effort to work with your schedule.

They guys at R & R Collision Repair really took care of me. I really didn't want to pay a lot to…read moreget my car repaired. But, as far as things go it wasn't too expensive. they even brought me behind the counter and showed me all the prices from the manufacturer so I know I got a good deal. I highly recommend them. They even washed my car when it was finished!