Unfortunately after three years and thousands of dollars Mccarthy Nissan has proven to be…read moreunreliable and lacking integrity. Each visit my vehicle is returned with the same unsolved issues that it was brought in for and was claimed never to have been found. It took until my car set itself on fire for them to even acknowledge my issue. Each visit my vehicle was there between 10-14 days and they never offer dealer vehicles or rentals so customers can resume standard daily activities, like going to work. They only repaired symptomatic parts and skirted around finding the root cause of my vehicles issue. I am disappointed to say that after my experiences with Mccarthy Nissan I will never be able to recommend, approve or support their service to any person.

McCarthy used to be helpful and efficient; that was about two or three years ago! Nine months ago,…read morethey installed a clutch with a 12-month warrantee. lol SURE! I was stranded in the middle of Iowa, heading to my Mother's funeral in Wisconsin when the clutch failed SUDDENLY. So on a weekend I called a tow, rented a car, had my clutch fixed over a week's time. Back home in Lawrence I thought I could finally get something good to happen at my Local Nissan Dealer, YOU KNOW THEM, RIGHT?, the SO FRIENDLY people when you are shopping for a car. THEY DO NOT CARE!!!! Evidently I was supposed to find a "Certified" Nissan place in the middle of Iowa. NEVER AGAIN!!!!!!!!!! My wife and I, my kids and parents all drive Nissans; I mean USED TO DRIVE NISSANS!!! The Service Manager was cold, uncaring, and rude.

I had a issue with my vehicle and explain clearly and easily what was wrong. After they…read morereprogrammed it they didn't check to see if that fixed the issue. I complained and they didn't care. I emailed the general manager. He didn't respond. I called up Chevrolet and filed a complaint. After a couple weeks of waiting on the part to show up I called Dale Willys back up to check on the expected delivery date and they informed me that since I filed a complaint they canceled the order. We went a good fit They didn't bother to inform me that this happened Do t waste your time with the service department. They are very sensitive and the "technicians" are not trained. Look at the other reviews and you will see that they are all the same.

From the owner: We are one stop shopping for Parts, Service, Sales, Body & Paint Repairsread more

I really think this business is pretty good.. I just didn't think the service I paid for a few…read moreyears ago was done with the customer in mind... I know its been a longtime but I just found out about Yelp.. I had body work done there and the job was incomplete. That same day my part snapped back loose. I went back a couple times . Another part was suppose to be ordered. Every time I checked to see if it came in the story was different. that was in 2006 on May 6 to be exact.. Not to long ago my part came off completely. I just logged it in as an oh well.. I know not good .. They got my money for a job that was not done.Not saying that all there work is not done professionally but the work done on my car is another story.

I called and asked for an estimate of what it will cost to replace a passenger mirror for a certain…read morevehicle. I was told that I had to bring it in....uh, no I don't. Just ask any other body shop. They just need the VIN # to know everything they need to know to replace it.

A simple request: replace the driver-side side mirror that had fallen off…read more 1: wrong part ordered. 2: part for passenger side ordered- wrong fit. 3: right part arrived but it was USED! 4: right part finally arrives. Part not in stock so it resulted in six or seven trips to the store. Way too much incompetence for a simple request.

The best auto parts store. Every time they are extremely helpful and professionalread more

Went in a few days ago having some battery issues and Clayton helped me out above and beyond! While…read morechecking out the battery there was some liquid on it, he noticed my serpentine belt was rubbing against the antifreeze/coolant tube. The part was not available at the 6th street store so Clayton sent another employee to get it for me S my car was sure to over heat if I tried. After changing out the tube, he checked the battery said it wasn't holding a charge so he was going to put it on the charger. 4 hours later I came back and he let me know it was done for and he replaced hit. He and another employee also took the time to explain that my alternator needs some highway time to properly charge. Great experience!!

What happened to excellent customer service?…read more I visited this store and was extremely disappointed by my experience with an employee named James. Upon entering the store, I observed James vaping inside the building. As someone who is highly allergic and sensitive to smoke and airborne irritants, I found this extremely concerning and uncomfortable. When customers enter a business, they should be able to expect a clean, professional environment and employees who are willing to provide respectful and helpful service. Instead, my experience with James was rude, dismissive, and completely lacking in professionalism. I came into the store expecting assistance, not to be exposed to someone vaping indoors and then treated as though helping me was an inconvenience. Thankfully, another employee, Kenneth, was professional, respectful, and willing to assist me with my needs. What happened to taking pride in your job and providing excellent customer service? Employees represent the businesses they work for, and customers remember how they are treated. Based on my experience, James's behavior and lack of professionalism deserve the attention of management. Kenneth deserves recognition for providing the excellent customer service that James failed to provide.

I needed a new low beam headlight and Jarod got the right one and put it in for me. Not easy on my…read moreVolvo xc60. Great service!!!

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.