This place is fine in terms of work, but a total cluster in terms of operations. Specifically, they…read moretold me my kid's car was inoperable and a problem they couldn't fix. I asked if I needed to get it towed away while we figured out what to do with it. Twice I was told not to worry about it, that they had cars in the lot that had been there much larger than mine. I believed them. Today I got a call from a local tow company that they had my car and it'd be $600 to get it back. I called and spoke to Jordan to ask what happened and he just shrugged. No phone call, no email, no notice. Just making stuff up as they go. I totally understand wanting the car off the lot, but I don't understand misleading me then not informing me then not honoring their word. This is a totally senseless expense.

I took the auto in for a rear brake job. That ended up almost $100 more than they quoted me…read more Partially because of a "facility" fee. Apparently, they can't afford the rent and now have to tack on undisclosed fees for every customer to help them pay the rent. This fee equals 10% of the labor charge and is disclosed in relatively small print at the bottom of their main sign. Firestone = you can always find new ways to gouge the customer. They gave me a LONG list of recommendations. *Tires - they said they were 10,000 miles past warranty. I found this hard to believe since my paperwork says they have another 10,000 miles to go. Also, when I had it in just 30 days ago for a road-hazard repair, they told me then I had 10,000 miles to go. Anyway, they tried to talk me into 1,000 of new tires when I have plenty of tread left. *They said my belts were going out. Cracked they said. I got home and examined them. They are fine. Trust me, I'm a commercial driver and know how to inspect belts. *They said air filters were bad. Checked - they are fine. They said my oil was low. So I drove to Walmart and bought a 5 gallon container. Imagine my disappointment when I go to add oil and find the level is 3/4 of the way up to the full line, way above the low line. Apparently, they are grasping at straws to get my money, especially considering I just paid them for an oil change 45 days ago. *I will give them this one. They said I should replace my brake fluid - the ridiculous recommendation that auto manufacturers are tacking on to all their vehicles. They must get a kick-back from the brake fluid companies. As anyone who knows vehicles understand, when the fluid gets murky, or you have mushy brakes, or brake fade - then sure, replace the brake fluid. I have a pickup that has gone 25 years without a brake fluid replacement. It still brakes fine. But I really can't blame Firestone for that recommendation. Watch out for these guys. They will recommend countless unneeded repairs. Make sure you know how to judge for yourself, or go somewhere else!

As a girl who knows nothing about cars this place was fantastic! I was stuck on the highway and…read morethey took my car in right away. Tony (I think the owner) was absolutely fantastic. He put all the problems wrong with my car in words I would understand haha! He ended up having to take my car in 2 days within 2 weeks and figured out the problem. They also give government employee and student discounts which is great! They are defiantly the GO-TO auto body shop in Lawrence. So grateful they were able to fix my car! My father in law is also a mechanic and called to make sure they were giving me a good deal and it was which made me feel much better! My father in law said they were great guys and not trying to rip me off unlike other places in town.

Absolute rip off. Sent my KU student son to get an oil change for his 2006 Chevy Colorado. Told…read morehim to be upfront with them about learning to get his vehicle serviced and ask them to help him build trust. They charged him $80 plus $20 in service charges for a total of $100 for an oil change!!! Absolute rip off, purposely taking advantage of an honest kid. Steer far and wide of these con artists.

Sorry for the late review. As always the service was great and very friendly. I had it towed for…read morewhat appeared to be serous electrical issues. I also asked to check on an engine hesitation issue thats been going almost 2 years. Two prior mechanics could not fix it. They fixed both in one shot and at a great price. First time I've been happy my car broke down. Drives like new. Thanks guys. Worth the wait Chris B

Garber is great! I won't take my truck anywhere else in Lawrence! I wasted a lot of time with other…read moreplaces in Lawrence. Just take it to Garber!

Commenting in hopes someone sees it before hiring Harris to do any work. They've had my truck on…read moreand off since August 2025, and it's now October. My truck was blowing hot, and I assumed I had a ac line leak. They told me there wasn't a leak, just the control panel needing replaced. They charged $350 to do this, and when I got the truck back it didn't blow at all. They continued by putting 3 or 4 new control panels in, and in the end said they finally fixed it, but now there was a leak and needed another $530 to fix it. I ONLY agreed to continue because they confirmed the truck was blowing properly now. I took it home and it's not blowing at all again. I went in today and they now say it's likely not the control panel at all, but they only agreed to refund $335 dollars or leave the truck with them again after being argumentative and treating me like an idiot. My issue is simply the fact they tried the control panel multiple times, never fixed the blowing issue, lied and said they did so I'd spend another $530 to fix the leak, and now they say it's not the control panel at all. Such a scam. Stay away!!!

I have been servicing my vehicles for over 10 years and been satisfied with the quality and the…read morepromptness of the service. I just made another appointment for next week.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

A friend referred me to K's when I had my first flat in lawrence. I was told they were one of the…read moreonly shops in town that was truly locally owned and run by honest, trustworthy folk. Not only is the staff polite and accommodating, but the service is second to none, efficient, and professional. Jimmy (may be the owner- he's always the guy I interact with) is always kind, knowledgeable, and patient when it comes to questions and needing something explained. Anytime friends ask for shop recommendations, I always refer them to K's! Also, it is probably important to mention that they gave me the lowest quote for new tires out of any of the shops in lawrence. Great dudes. Great service. Great shop. Go to K's!

Maybe third times a charm. Since they mentioned my yelp review on my Google review, let me repost…read moreit again. DO NOT TAKE YOUR CAR HERE: The only thing this shop ever did right possibly was tires and brakes. I was a fool for continuing to take my vehicles there after several mishaps. When people show you who they are believe them the first time. I took my daughter's VW convertible there to get an alternator change. They CHANGED IT TWICE. Last week, the alternator gave out again within the time span that it was under warranty with the parts place advance auto. I no longer deal with K-Tire because of their incompetence so I took it somewhere else that shop found out that they use silicone and glue the connector into the alternator which is why it ultimately kept failing. GLUE AND SILICONE. Advance auto we're kind enough to reimburse me the labor and cost at the new shop $460 so that I wouldn't have to deal with K-Tire again. So we're very clear. This is not the first time that they have proved their work shotty and subpar. As you can see photos that I have attached here I paid $688 to have my daughter's heat fixed just to be told when I went to pick it up that the heat wasn't fixed and it needed a heater core, which was going to be another $1400. I'm not sure what I paid $688 for and I didn't even question it at the time. I think I was just concerned with the fact that it was gonna cost me another $1400 for her to have heat. I think you're able to test the heater core with the temperature gauge before you charge someone $688 to give them the same vehicle back that they brought in that didn't have heat. I PICKED UP THE SAME VEHICLE WITH NO HEAT THAT I TOOK THEM THE ONLY DIFFERENCE WAS I GAVE THEM $688 DOLLARS. Before that incident I brought the same car in to get her side view mirror assembly replaced. They broke the plastic part on assembly that held it on the vehicle. I went to pick it up, they had put a bolt through the broken plastic piece and the frame of my daughter's car. Not only did it look ridiculous. WHO GAVE THEM THE PERMISSION TO DRILL THROUGH THE FRAME OF MY VEHICLE? NO ONE!!!!!!!!!And if that wasn't enough when I went to drive off and I was trying to adjust the mirror it wouldn't work because they weren't even smart enough to plug it in when they put it on. They had to take it apart again just to plug it up. They then tried to say it was broken when I brought it in and I had taken pictures so it clearly showed that it wasn't and I ended up ordering the piece and they did put it on and reimburse me, but if I hadn't had proof, they have blamed me. Fast forward I've been in a nightmare with my car since January between this shop and the shop they took it to who was just as horrible Don's Auto Center don't take your car there either. I had a fuel pump issue with my vehicle. They put on a fuel pump module didn't work. Car ended up failing while I was on the highway going 70+mph on highway 59. It Failed than 30 minutes of me, picking it up from their shop. It actually failed more than once. They ended up reimbursing me for that failure of a repair. I took them to court. I couldn't believe how he sat in court and lied. One thing about me I keep immaculate notes and I keep a receipt everything I say I can prove. I won judgment against them. Save yourself the headache. Megamind Please. I never said that I bought an alternator from them. I said they put an alternator on my daughter's car twice. Everything I'm saying, I have proof of.

A fantastic auto shop; I as well disagree wholeheartedly with Ellie's assessment…read more My truck started GUSHING coolant - well, not "gushing", but it was dripping noticeably more - and so I took it to Free State, which happened to be the closest shop to my home. Terry was very nice, having patience through my "just-woke-up-and-too-tired-to-deal-with-a-broken-truck" haze. He was able to diagnose my problem (a broken water pump) AND get me in and out in the same day. He even managed to fix the problem without charging the maximum that it would have been! It was a very happy Holiday relief, and I will most certainly be taking my old truck back to FSAW for any future (and hopefully minor) repairs that it'll need.

Extremely fast, cheap excellent service! Thanks guys! These guys truly are amazing and are very…read moregood at what they do!

I will NOT recommend midis they will lie to you on the phone and jack up the price when they are…read moredone I made an appointment and they quoted the cost at $74 after they finished it ended up costing me more than $110 and that was after the $10 coupon I found on-line So yes that would be more than $45 more than they quoted!! They also mixed up my appointment time causing me to have to wait an additional almost 2 hours! do yourself a favor go to jiffy lube at least they are honest about their prices

Ridiculously awful place. Employee crashed into my car while backing up when I was PARKED in their…read moreparking lot, about to get my low tire pressure light checked. Midas refused to fix the damage. Can't imagine what they could do to customers cars behind scenes when they could not be responsible for their mistake under the sun.