I went in there, looking for a brake shoe retainer clip. The girl behind the counter had no idea…read morewhat I was talking about, and kept asking me for my model of vehicle, which is a 1976 Triump Spitfire 1500. Obviously, I own an antique vehicle. I was looking for a three cent part. This girl had no idea what I was talking about, let alone the issue I was having. she was more concerned whether or not I had cut in line , then the issue at hand. I went down the street, where I should've gone in the first place, and the 20 something kid at that store took me directly to the part I needed, and I was in and out in less than five minutes. The girl behind the counter at O'Reilly clearly did not have the tools in her toolbox to assist me, let alone anyone in the general public, aside from scanning a barcode. I won't be returning.

What could improve you ask? How about customer service. I enter the store and I'm the only one in…read morethere other than two people behind the counters. I ask a young woman who was playing on her phone for a couple of different tools that I'm looking for after I've been up and down the aisle for a while, not able to find any. She says go down aisle three or down there. She quickly returns to her phone to play on her phone or text or whatever she was doing. My question is why is she working here when she doesn't even wanna work there? Well, O'Reillys you lost a long time customer. Maybe you should've learned to manage your people better.

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.

Great service. Barely got in the door and was asked if they could help me. Didn't have every tool I…read moreneeded, but they had the one important one that I really needed right away. Don't waste your time going to O'Reilly's because they spend all their time playing on their cell phone and not waiting on customers.

As a woman and new to the area this place saved me countless times already. No judgement when I…read moreasked questions and quick to help me. I highly recommend this store. They also had great recommendations. Very refreshing to be treated kindly.

Jodie is the sweetest, most helpful, angel I have ever encountered. If you come into this AutoZone…read moreand see her know you are in safe hands!

I will never shop autozone ever again. I walk in the store, I'm the only customer, and the manager…read morewith the stupid mustache and his lackey dont even acknowledge me. they are too buy having discussion about how poorly they think if military service members and veterans while discussion the previous customer who had just left the store. So if this is the kind of people who work here. no thanks. I'll take my business elsewhere.

Our car broke down right in front of their store yesterday. They were very helpful in helping us…read morediagnose the problem and getting us what we needed and on our way. They didn't try and oversell us anything and even helped us set up test equipment to make sure we got exactly what we needed. It was pretty hot that afternoon and they even brought us bottled water while we toiled over our repair job. Everyone was very friendly, knowledgeable and eager to help. There are a ton of auto parts stores in Lawrence, and I've done business with several of them over the years. They all seem to be ok, but everyone in my group noticed how the people at this store really went above and beyond.

My college aged daughter just stopped at Advanced Auto on Iowa with a battery needing replaced. It…read morewas 6:30 pm in the evening and it was raining. She was told they "couldn't make a good connection and try somewhere else". She drove to Auto Zone who was immediately able to test the battery and replace it. I want to live in a world where an 18 yr old female is respected and assisted. 100% shame on the man who did not want to bother to help a young woman on a rainy evening and we will not be using Advanced Auto again and I will be telling everyone I know in Lawrence about this incident.

Went in looking for help checking/filling up my transmission fluid and Andy was a huge help! He…read moreshowed me how to check it and step by step how to fill it up. Definitely going back if I ever need help with any other clueless 21 year old girl maintenance

My daughter had an issue driving back to Lawrence with her exhaust system. She stopped in and he…read moresaid he could weld the broken part and it would take an hour. He was honest and it WAS done in an hour. I would highly recommend Downtown Muffler. Great Service!!!!!

Had a fairly immediate need right around the holiday time for a broken exhaust pipe that was just…read morebefore my muffler. Needless to say, things were very loud in my truck and it wasn't running properly. And just one phone call I had an appointment the next day and it was fixed very properly. Great customer service. Will definitely go back for car work again.

I had a issue with my vehicle and explain clearly and easily what was wrong. After they…read morereprogrammed it they didn't check to see if that fixed the issue. I complained and they didn't care. I emailed the general manager. He didn't respond. I called up Chevrolet and filed a complaint. After a couple weeks of waiting on the part to show up I called Dale Willys back up to check on the expected delivery date and they informed me that since I filed a complaint they canceled the order. We went a good fit They didn't bother to inform me that this happened Do t waste your time with the service department. They are very sensitive and the "technicians" are not trained. Look at the other reviews and you will see that they are all the same.

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