My college aged daughter just stopped at Advanced Auto on Iowa with a battery needing replaced. It…read morewas 6:30 pm in the evening and it was raining. She was told they "couldn't make a good connection and try somewhere else". She drove to Auto Zone who was immediately able to test the battery and replace it. I want to live in a world where an 18 yr old female is respected and assisted. 100% shame on the man who did not want to bother to help a young woman on a rainy evening and we will not be using Advanced Auto again and I will be telling everyone I know in Lawrence about this incident.

Went in looking for help checking/filling up my transmission fluid and Andy was a huge help! He…read moreshowed me how to check it and step by step how to fill it up. Definitely going back if I ever need help with any other clueless 21 year old girl maintenance

Unfortunately after three years and thousands of dollars Mccarthy Nissan has proven to be…read moreunreliable and lacking integrity. Each visit my vehicle is returned with the same unsolved issues that it was brought in for and was claimed never to have been found. It took until my car set itself on fire for them to even acknowledge my issue. Each visit my vehicle was there between 10-14 days and they never offer dealer vehicles or rentals so customers can resume standard daily activities, like going to work. They only repaired symptomatic parts and skirted around finding the root cause of my vehicles issue. I am disappointed to say that after my experiences with Mccarthy Nissan I will never be able to recommend, approve or support their service to any person.

McCarthy used to be helpful and efficient; that was about two or three years ago! Nine months ago,…read morethey installed a clutch with a 12-month warrantee. lol SURE! I was stranded in the middle of Iowa, heading to my Mother's funeral in Wisconsin when the clutch failed SUDDENLY. So on a weekend I called a tow, rented a car, had my clutch fixed over a week's time. Back home in Lawrence I thought I could finally get something good to happen at my Local Nissan Dealer, YOU KNOW THEM, RIGHT?, the SO FRIENDLY people when you are shopping for a car. THEY DO NOT CARE!!!! Evidently I was supposed to find a "Certified" Nissan place in the middle of Iowa. NEVER AGAIN!!!!!!!!!! My wife and I, my kids and parents all drive Nissans; I mean USED TO DRIVE NISSANS!!! The Service Manager was cold, uncaring, and rude.

I had a issue with my vehicle and explain clearly and easily what was wrong. After they…read morereprogrammed it they didn't check to see if that fixed the issue. I complained and they didn't care. I emailed the general manager. He didn't respond. I called up Chevrolet and filed a complaint. After a couple weeks of waiting on the part to show up I called Dale Willys back up to check on the expected delivery date and they informed me that since I filed a complaint they canceled the order. We went a good fit They didn't bother to inform me that this happened Do t waste your time with the service department. They are very sensitive and the "technicians" are not trained. Look at the other reviews and you will see that they are all the same.

From the owner: We are one stop shopping for Parts, Service, Sales, Body & Paint Repairsread more

A simple request: replace the driver-side side mirror that had fallen off…read more 1: wrong part ordered. 2: part for passenger side ordered- wrong fit. 3: right part arrived but it was USED! 4: right part finally arrives. Part not in stock so it resulted in six or seven trips to the store. Way too much incompetence for a simple request.

The best auto parts store. Every time they are extremely helpful and professionalread more

Went in a few days ago having some battery issues and Clayton helped me out above and beyond! While…read morechecking out the battery there was some liquid on it, he noticed my serpentine belt was rubbing against the antifreeze/coolant tube. The part was not available at the 6th street store so Clayton sent another employee to get it for me S my car was sure to over heat if I tried. After changing out the tube, he checked the battery said it wasn't holding a charge so he was going to put it on the charger. 4 hours later I came back and he let me know it was done for and he replaced hit. He and another employee also took the time to explain that my alternator needs some highway time to properly charge. Great experience!!

What happened to excellent customer service?…read more I visited this store and was extremely disappointed by my experience with an employee named James. Upon entering the store, I observed James vaping inside the building. As someone who is highly allergic and sensitive to smoke and airborne irritants, I found this extremely concerning and uncomfortable. When customers enter a business, they should be able to expect a clean, professional environment and employees who are willing to provide respectful and helpful service. Instead, my experience with James was rude, dismissive, and completely lacking in professionalism. I came into the store expecting assistance, not to be exposed to someone vaping indoors and then treated as though helping me was an inconvenience. Thankfully, another employee, Kenneth, was professional, respectful, and willing to assist me with my needs. What happened to taking pride in your job and providing excellent customer service? Employees represent the businesses they work for, and customers remember how they are treated. Based on my experience, James's behavior and lack of professionalism deserve the attention of management. Kenneth deserves recognition for providing the excellent customer service that James failed to provide.

I needed a new low beam headlight and Jarod got the right one and put it in for me. Not easy on my…read moreVolvo xc60. Great service!!!

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.

My daughter has had ongoing issues with her Hyundai Sonata, including being tested for excessive…read moreoil consumption at the Gladstone Hyundai location. At the end of her winter break, we noticed oil leaking, so to make it easier on all of us, we suggested she go to the Lawrence location, as she is going to school at KU. She took her car to the service department and was given a long list of things which needed to be repaired, some of which were oil gasket covers and spark plugs. She called my husband to call in to the service department to discuss which items would need to be fixed, none of which were shown to her or explained, but since we were out of town, we proceeded with a couple of repairs. That bill was approximately $1,000. A week after she had her car repaired, she came home, and we noticed there was still oil leaking, so we made another appointment for March 31st at 8:30 am. I drove the car from Kansas City to Lawrence and met with the service department rep. My daughter picked me up in another vehicle, and I left the facility. At approximately 12:30, I went back to check on the status of the car, and no one had taken a look at it, despite my appointment being at 8:30, and they knew I was staying in town to see what was wrong with it. I left again at that point, and about 20 minutes later, I received a call from the service department asking me to come back, so I left what I was doing to go back. At that point, he gave me a list of repairs that needed to be done totaling $3,300+, and one of them being the replacement of the oil pan, as it was cracked. I asked him questions about this and asked if this could have been what was wrong in the first place. He said he had no idea. Then I looked back at the documentation from the first time my daughter brought in the car, and it stated, "Customer says Oil Gaskets are Leaking." I can assure you no one in my family would have said that or known that would even be an issue. So I paid another bill of $190 to have someone "diagnose" the car, and I left without paying for any of the suggested repairs, as I feel as though I had been lied to and was not pleased with having to wait five hours past my appointment to have someone look at my car for the first time. I brought the car back to Kansas City and took it to our local mechanic. He did replace the oil pan, and I would bet that was why it was leaking in the first place. There is no documentation that anything was wrong with the gasket covers. No video or pictures, to my knowledge. He also informed me, when I asked about the other items on the list of suggested repairs, that we were being scammed.

Absolute worst experience of any car buying experience we've ever had and we've owned well over 20…read morecars in our lifetime. We recently purchased a 2021 Ford Explorer Limited from Laird Noller Hyundai Genesis of Lawrence and a 2024 GMC Sierra AT4 from a competing dealer in the area and this experience wasn't even close to the latter. The salesman was great during the sale and we negotiated on a list of 'we owe you' where Laird Noller Hyundai Genesis of Lawrence was going to complete repairs on sensors and a cracked windshield as part of the deal. We thought great - we can just bring it back in and it would maybe be a week at max but that didn't happen. We were told the repairs should only take a couple of days when it was dropped off. However, we went back and forth with the dealership over repairs and found out it was sent to the Laird Noller Ford of Lawrence dealership for repairs to the sensors without notifying us. This was also a surprise to the service manager at the Laird Noller Ford of Lawrence dealership that Laird Noller Hyundai Genesis of Lawrence was unable to fix the issues and no communication had been established from Laird Noller Hyundai Genesis of Lawrence to their department. Other issues we faced were in obtaining the title and registering in a timely manner. It took us a month to hunt down the title and finally the Laird Noller Ford of Topeka dealership was able to obtain it and get it to us. We received notices from the State of Kansas that we failed to register in 60 days and our bank threatened defaulting our loan because it was impossible for us to get the vehicle inspected and tagged while it was at the dealership. After two months we finally got our vehicle back but its bittersweet because there was no apology from the dealership for the delays or how they handled the repairs. Laird Noller Hyundai Genesis of Lawrence also left the vehicle completely filthy with bird feces down the side of it. (see pictures) I'm a firm believer in leaving something better than you found it. Laird Noller Hyundai Genesis of Lawrence certainly returned our vehicle worst off than how they received it and the small attention to details on how they returned a car, to a paying customer, says a lot about how they conduct their customer service and relationship with customers long term. If Laird Noller Hyundai Genesis of Lawrence is a representation of Laird Noller as a dealership I would highly recommend folks to look for a different dealership to do business to save yourself a lot of the headaches we experienced. Helping or showing any compassion to the customer is long gone once you sign on the dotted line. Customer service should be paramount and constant communication with the customer should be at the top of every service manager's list. I would say from our experience the optics are Laird Noller Hyundai Genesis of Lawrence and Laird Noller Ford of Lawrence are only interested in the sale and not building upon a long lasting customer relationship. This whole experience will certainly cause us to pause from buying another vehicle from Laird Noller in the future and to shop around for a dealership that puts the customer first.