I usually never take the time to write a review, but this store just sucks so bad. Went in to buy two front rotors, paid for both and went home only to find that one of the rotors was damaged and old. I go back asking for a discount on a new one (that's two drives and me taking time away from my project) only for them to not give me a discount and didn't even have another one for me to buy. Let's not forget the near 10 minutes I stood unattended waiting for help. Save your time and money and go someplace else where they actually care about customer satisfaction and not just wear it on a shirt. read more

This autozone is the best one I've ever been to I recently just bought a battery and some wiper blades I asked if they can install them and they without a doubt said yes they did warn me about some vehicles they can install and some they can't because of the positioning which is understandable they don't wanna be reliable if anything breaks but they did it so fast and simple and clean, David was the one who did it for me he did offer the grease but I declined he made it seem like it was understandable to decline unlike any of these other stores where they force you to buy it, he was also the one who put my battery in thanks autozone for hiring someone like him and helping a customer reach satisfaction level, I will be coming back read more

I Rate Ruben Sanchez at 5 Stars Ruben is an Excellent Employee Ruben was knowledgeable on every Part I asked him About my Chevy Silverado 1500 pick up Thank you Auto Zone, for hiring an employee like Ruben Sanchez From Michael Crawford read more

I've spent thousands of dollars at AutoZone over the years. I've never really had a problem until I tried to return something under warranty that apparently didn't get registered. Of course I don't have my receipt. I seem to have every other receipt but the one I need. I was told at another location they could do a register lookup at the store I bought it. This store. So I go in somewhat late thinking it wouldn't be too much to ask since it isn't too busy. I told the manager the exact date and time I came in. He said he doesn't have time. Well well thanks for wasting my time sir. Guess I'll have to waste more gas in the morning and hope for someone that isn't as lazy. read more

There are good people in the world! I went to AutoZone because I needed a battery in my garage door opener. The display was bare. Michael asked me which one I was looking for and they didnt have it. But you will never guess what he did! He asked me what size and said he probably had some in his car! Not only did he GIVE me the battery, he installed it! If you're ever in this AutoZone, ask for Michael!!! read more

I went on for Windshield wipers on a dark rainy night. They suggested what I need to for my car and then they actually offered to put the new wiper blades on my car in parking lot in the rain! Can't beat that!!! I took them up on it! read more

Autozone - Auto Parts & Supplies Near Me - Missouri City, Texas

Had my car battery die and had it replaced in a timely manner. Shoutout to Ryn for giving amazing customer service and lending a hand with the replacement. read more

I don't have much experience with this place other than the fact that the one close to my house has assholes working there. I had to come over here to pick up a part in exchange for a defective one, and I was helped promptly and respectfully. I didn't even have to show a receipt. The sales guy just asked me if that was it, and took the defective part and gave me a good one, and I was on my way. read more

POOR customer service even down to the district manager.... GO SOMEWHERE ELSE.....I go to get a battery because my battery light is on. I stand in a line that is at the door! Can't help that, no complaining. Just trying to set the scene for you. I get to the front and a younger, WIDER, Mexican man (I know is his name, but I won't put him out there) is there. Doesn't say welcome to auto zone, how can I help you. He's just looking at me. So I start talking, telling him I need a battery.(imma try my hardest to speed it up) we go to the car, he checks the alternator and the battery. He SAYS the alternator is good, it's my battery. We go back in, I buy a $150 battery. Then Mr Wide (is what we will call him.. not knocking him. im wide too. the name just fits him well) is like I need to get the customers first. I'm like but I just bought my battery, you can't just put it in real fast. He says RUDELY, this is a courtesy for me to put it in. I look at the line all the way to the door. I look at the last person, and say ok... I walk outside and when I seen that last person come out, I went in... I go in to Mr Wide on the phone. I'm like uggggh hello, are you going to finish helping me or continue to talk on the phone. He said I have to help other customers and this is a courtesy that I don't have to do. I said courtesy or not, I paid, I let you get all the customers out the way. These are new customers. Just because it's a courtesy to me doesn't mean for me to just be thrown to the side.... so he comes back to my car, puts the battery in... I get in the car, the battery light is still on. I ask him about it. Mr Wide is standing there looking at the light. I'm like ooook. So what's up? He goes back under the hood. now hes like well it could be the alternator or the battery. I'm like you SAID the alternator was good, and how could it be the battery if it BRAND NEW. He continues to stand under the hood starting. And every word he speaks is rude and clueless. Then I say so what are we going to do because what you are saying is not adding up. He said well I'll just take the battery out and you can put your old one in. Now i have had enough. I'm like who is the manager. He says he is. I explain to him that him being the manager should know better then to be speaking to a woman like that and he needs to be more knowledgeable about his job. Who's the other manager? ... I go in... and still don't get much help. No one know anything, while Mr Wide is silent now... another man says it could be the alternator, the battery (a brand new one‍‍‍‍) or just maybe the fuse to the battery light and I need to go to a macanic. I'm soooo lost and not know what to do.. I get the District managers number call and wait two days for him to call me back. He is fast talking and over looking the fact of the poor service and the lack of knowledge from the employees (Mr Wide) he tells me that they have such good customer service at that location (lies) and he tells me to go pick up my old battery and go somewhere else. He was a rude, slick talker who didn't give a damn about the way I was treated. (I told him SEVERAL times to slow down talking. I'm trying to get a clear understanding) ... long story longer. I had to park my battery light on car, go out of town and haven't made it back to change out old and new battery... go somewhere else... someone that can say hello, smile and thank you for your business... I HATE spending my money to get poor customer services it's WRONG and it's not fair to PAY someone to be disrespectful to you. These employees need to take some more training classes on customer service. Read, YouTube, do what you need to be more knowledgeable within your job. read more

The lady had bad attitude and not wanting to help/work. Two guys, very ignorant I still cameback 1/2 yr later. They sold me the wrong bAtteryy for my car. My family, friends and I are done with AUtozone read more

Went to purchase a simple sun shade for my windshield. I ended up walking out without purchasing because, out of the 3 employees working, 1 was at a register helping a customer and 2 were talking amongst themselves at another register. The only acknowledgement I received was "he can help you over there" when I walked up to one of the two talking employees. I then waited for 5+ minutes with zero assistance and decided I'd make my purchase elsewhere. read more

The guys here are very unhelpful with a youthful ignorance about them. They do not care about customer service and care less about listening. AutoZone usually had good staff but unfortunately on this day, on this visit and at this location they do not. You are in the service industry. Please find staff that understands what customer service is. The guys here were too busy talking about rims, flips and whips as they called it to focus on actual questions on product placement. Don't just hire "filler" staff but rather pay a bit more for quality employees. O'Reilly just opened across the street, they have had won my loyalty for now. read more

This place has some bad reviews. I was helped by Mielel. His name is close to that spelling (hope his managers know). He helped me put in my front headlight and was quick to help me find the product in the store. Thanks Autozone! read more

Service gets worse every time I go. I would give it zero stars if I could. Will be going to O'reilly from now on.

Be careful with their scam warranty .i had an issue with a part . I called the district manager several times and every time he tells me he will call me back to solve the issue and he never does . I will never go back for the parts I need read more

How is this location still open? Either get all new employees or just shut it completely down...numerous amount of times I went to this store & they fail me more than they assist..bad customer service, they work like they own the place. They are very lazy..& I The manager Casey rolled her neck at me how unprofessional..they rather take up for each other then actually solve a customers issue read more

Stopped by to check the battery I bought from this location-verified it was working fine and still under warranty for a few years. Service was fast, ran a few other diagnostics which came back with good results. read more

I don't ever post reviews but this Autozone was ridiculous. Three employees and not that many customers but one employee was having a leisurely conversation with one customer while the other two were walking around as slowly as they could. After waiting a solid 7 minutes, decided to leave to Oreillys just down the street. We were in an out in maybe 2 minutes. read more

Stay away from this place people working know nothing about cars and just say a bunch of stupid things to make it seem like they know what they are doing to fool people who have no idea about cars they always try to sell you things you dont need claiming you need it and are assholes when it comes to warranties and exchanges they ask more stuff than the police even when you have the receipt they act like it's their own personal stuff and they dont even try to look for what you need they skim over and say no we don't got it or try to give you the wrong part claiming it's what you need if you want service from people who know what they are doing go else where read more

Worst autozone on the planet I come here often and the people that work here are stupid as rocks and they are always hiding not wanting to help people there is always a long ass line need a different auto parts store over here read more

The concept of treating your customers with respect is totally ignored in this establishment. Lined up in a cattle like set up with several cashiers including mgmt with no sense of urgency in the slightest . Unfortunately, for my most recent and ultimately my final visit here ; those standards were exhibited once again . After waiting 15 minutes in line , I asked cashier for a camshaft sensor for my car . He could not find in computer . He asked for his manager's assistance and she gazed at me as if I did not know what I was talking about and told him aggressively, ' we don't have it .' She did not even attempt to assist me . During this visit she yelled at a customer who she perceived was cutting in line . He told her he was just merely seeing if another register would be opening . The manager on duty was confrontational with him and didn't apologize for her outburst . Total chaos in this place after 3 pm . I left , went online and got the sensor delivered to me . It is impossible to grow sales with poor customer service . It isn't a hard concept . Treat your customers courteously and honestly and they will come back . Treat them with lack of respect , they will go to the competition. The manager sets the tone . I will never ever walk in this place again even if my car breaks down across the street . read more