Been a loyal customer to this place for the past 5-6 years and for much of that time they operated…read moreunder the name Burnworth-Zollars. I never had a real problem during that time. I always thought they did good work and we were loyal to them, literally took our car there for every single thing (with exception of purchasing new tires), all oil changes and maintenance work and bigger jobs as well. We not only trusted them, we recommended them. When the place became Metz Auto, things started changing. For the most part the changes were minor, such as: the format of our invoice, the process of scheduling & receiving communications. But then something changed in December and when we come now for service repairs, we are dealing with Jason. It's my understanding he's the owner. He doesn't give cost estimates, even though he's legally required to do so. So.. we have no idea what we're expected to pay until work has already completed. Which, of course, creates an issue. Seems to be running the place into the ground and at this point it seems like a textbook scam. He admitted he thinks it's the responsibility of the customer to find out the price, and he has no obligation to tell the customer the cost of an estimate before starting repairs. Even after repairs are done, no parts or labor breakdown now. I get a paragraph of whatever he's typed up. Meaning, there's no part number or itemized cost for parts, no code for the service rendered or labor charge - just whatever he felt like typing up, I guess. They held my car hostage last night/today until I paid the amount they said I owed, even though I had never agreed to pay that amount. And they certainly have no proof that I did. They then called the cops on us because we were rightfully mad, refusing to leave without our vehicle. The cops witnessed the scam take place, considering I did in fact pay the full amount in order to leave with my vehicle. There are consumer laws to protect people from this type of thing, as it's deceptive and fraudulent. And I don't understand why he would want to do business in such a manner. Read negative reviews from the past 10 months! They all pertain to how he is treating people horribly & doing sketchy business. I saw another review that mentioned he does a lot of fast-talk and it's absolutely true, he does. This is how he conducts business in Smalltown, USA where reputation matters. This is how he treats loyal customers. He should be ashamed, but instead he had a smile on his face most the time. And I'm sure Metz will reply to this, because I see they are very performative. Cops' advice was to contact a lawyer. Don't worry, I'm on it! Maybe if everyone joins me in making claims to the BBB & attorney general this guy will get a clue. Consumers actually DO have rights, per the law. Which I cited to Jason and the cops (yes, plural), numerous times.

I drive 11,000 miles per month. The service department at this dealership is outstanding…read more Many dealerships I visit around the US try to take advantage of their customers. I have even been lied to about service needed on my vehicle by several dealerships. The mechanics and service staff here are professional and still look out for the customers needs which in my experience is rare.

Today I took my B Class RV to Bontrager RV in Goshen Indiana because I had no current to 3 of my…read moreelectric outlets. I called and told Troy, the owner, that I was traveling through and explained my issue. He got me in the next morning. It took a while to diagnose the issue yet at the end of the day, I drove out with a working electrical system and I was very happy. Although they were very busy, Troy fit me in, knowing that I was only in town for a few days. It is such a rarity in this business to be seen right away, I felt that it needed to be mentioned. I appreciate his recognizing my need and taking action on it. The place was very clean. The staff very friendly and they fixed my problem. What more could I ask for. Would I return again? Yes. Would I recommend it to others? Yes.

How this company is considered certified by Norcold blows my mind. First off, my husband goes to…read moredrop our Grand Design fifth wheel off. Both he and both of my children watched the employee literally rake a travel trailer down the side of another travel trailer while using a fork lift to move the units around this did major damage to someone's poor Grey Wolf. When my husband delegates my son to start taking images of our unit so we have proof of the condition we dropped it off in. When he goes to leave he makes the comment that he hopes they take much better care of our unit. The employee laughs like it's funny. So long story short they keep our unit for over a week. They claim there was nothing wrong with the unit but were more than happy to sell us after market items to make the fridge function properly and cool to an acceptable temp . After a back and forth disagreements with both Norcold and Yoders we decide to pull the thing home as we were completely frustrated with both companies. Today we plug the unit in because we are leaving next weekend it go camping. Norcold stated on the phone call as long as we weren't camping in 100 degree weather we would be good and the fridge should cool to an acceptable temp. Go out to the unit about 10 minutes ago. Fridge is not working. My husband pops off the vent covers and finds this surprise. So clearly either Yoder's never touched the unit or they damaged the unit and pretended like nothing was wrong with it and we would need to pick it up. They are just as dishonest as Norcold. Stay away from this company. The good reviews are from the previous owner.

I wrote a review of McCormick Motors in 2019. These people helped us once again! We were in the…read morearea on vacation (again) and had the two back wheels on the car develop cracks. This, of course, happened over a holiday weekend. Husband called them the Friday before the long weekend. They told him to come early Tuesday morning, when they were open again, and they would help him. Husband went in and they ordered the wheels we needed and said they would be there the next day, and they were! We took the car in and they installed the new wheels. When I had said that we would wait for the new wheels to be put on, the service manager said no, that they were going to take their time with the installation to ensure the car was safe. When they called us to pick up the car, they asked if we wanted to take pictures of the cracks, which we did. When we got there, they took us out to the service area and pulled the wheels out of the boxes (that the new wheels had been in) and let us take pictures so we could send them on the the manufacturer. The cracks were in the same spots on both wheels, so it wasn't a matter of hitting potholes. McCormick Motors will treat you as if you are their only customer. They are amazing!!!!

Always great reliable and affordable service work. Even got the best price on tires here in the…read morepast, easily beating out the tire discounters. Jim and his team are top notch.

My girlfriend called O'Reillys in Goshen Indiana yesterday at around 1p. She asked them if a ball…read morejoint press was available and they told her there would be one available at 4:30p. I arrived at 4:20p and the 4:30 truck had not arrived the parts guy claimed. I told him I would wait. The parts guy said he would call to find out when the 4:30 would arrive but he never told me if or when the 4:30 Would arrive he just went back to stocking shelves. At 5p the 4:30 had not arrived and because the parts guy didn't confirm the 4:30 was even coming , I left. Terrible customer service there. I won't go back.

I needed bulbs for my headlights so I stopped in. The manager was very friendly and helpful. He…read morehad one of his associates put the bulbs in for me. I didn't ask for that to happen. i was really impressed. Thanks for your help. I will go there again.