Been a loyal customer to this place for the past 5-6 years and for much of that time they operated…read moreunder the name Burnworth-Zollars. I never had a real problem during that time. I always thought they did good work and we were loyal to them, literally took our car there for every single thing (with exception of purchasing new tires), all oil changes and maintenance work and bigger jobs as well. We not only trusted them, we recommended them. When the place became Metz Auto, things started changing. For the most part the changes were minor, such as: the format of our invoice, the process of scheduling & receiving communications. But then something changed in December and when we come now for service repairs, we are dealing with Jason. It's my understanding he's the owner. He doesn't give cost estimates, even though he's legally required to do so. So.. we have no idea what we're expected to pay until work has already completed. Which, of course, creates an issue. Seems to be running the place into the ground and at this point it seems like a textbook scam. He admitted he thinks it's the responsibility of the customer to find out the price, and he has no obligation to tell the customer the cost of an estimate before starting repairs. Even after repairs are done, no parts or labor breakdown now. I get a paragraph of whatever he's typed up. Meaning, there's no part number or itemized cost for parts, no code for the service rendered or labor charge - just whatever he felt like typing up, I guess. They held my car hostage last night/today until I paid the amount they said I owed, even though I had never agreed to pay that amount. And they certainly have no proof that I did. They then called the cops on us because we were rightfully mad, refusing to leave without our vehicle. The cops witnessed the scam take place, considering I did in fact pay the full amount in order to leave with my vehicle. There are consumer laws to protect people from this type of thing, as it's deceptive and fraudulent. And I don't understand why he would want to do business in such a manner. Read negative reviews from the past 10 months! They all pertain to how he is treating people horribly & doing sketchy business. I saw another review that mentioned he does a lot of fast-talk and it's absolutely true, he does. This is how he conducts business in Smalltown, USA where reputation matters. This is how he treats loyal customers. He should be ashamed, but instead he had a smile on his face most the time. And I'm sure Metz will reply to this, because I see they are very performative. Cops' advice was to contact a lawyer. Don't worry, I'm on it! Maybe if everyone joins me in making claims to the BBB & attorney general this guy will get a clue. Consumers actually DO have rights, per the law. Which I cited to Jason and the cops (yes, plural), numerous times.

I drive 11,000 miles per month. The service department at this dealership is outstanding…read more Many dealerships I visit around the US try to take advantage of their customers. I have even been lied to about service needed on my vehicle by several dealerships. The mechanics and service staff here are professional and still look out for the customers needs which in my experience is rare.