Been a loyal customer to this place for the past 5-6 years and for much of that time they operated under the name Burnworth-Zollars. I never had a real problem during that time. I always thought they did good work and we were loyal to them, literally took our car there for every single thing (with exception of purchasing new tires), all oil changes and maintenance work and bigger jobs as well. We not only trusted them, we recommended them. When the place became Metz Auto, things started changing. For the most part the changes were minor, such as: the format of our invoice, the process of scheduling & receiving communications. But then something changed in December and when we come now for service repairs, we are dealing with Jason. It's my understanding he's the owner. He doesn't give cost estimates, even though he's legally required to do so. So.. we have no idea what we're expected to pay until work has already completed. Which, of course, creates an issue. Seems to be running the place into the ground and at this point it seems like a textbook scam. He admitted he thinks it's the responsibility of the customer to find out the price, and he has no obligation to tell the customer the cost of an estimate before starting repairs. Even after repairs are done, no parts or labor breakdown now. I get a paragraph of whatever he's typed up. Meaning, there's no part number or itemized cost for parts, no code for the service rendered or labor charge - just whatever he felt like typing up, I guess. They held my car hostage last night/today until I paid the amount they said I owed, even though I had never agreed to pay that amount. And they certainly have no proof that I did. They then called the cops on us because we were rightfully mad, refusing to leave without our vehicle. The cops witnessed the scam take place, considering I did in fact pay the full amount in order to leave with my vehicle. There are consumer laws to protect people from this type of thing, as it's deceptive and fraudulent. And I don't understand why he would want to do business in such a manner. Read negative reviews from the past 10 months! They all pertain to how he is treating people horribly & doing sketchy business. I saw another review that mentioned he does a lot of fast-talk and it's absolutely true, he does. This is how he conducts business in Smalltown, USA where reputation matters. This is how he treats loyal customers. He should be ashamed, but instead he had a smile on his face most the time. And I'm sure Metz will reply to this, because I see they are very performative. Cops' advice was to contact a lawyer. Don't worry, I'm on it! Maybe if everyone joins me in making claims to the BBB & attorney general this guy will get a clue. Consumers actually DO have rights, per the law. Which I cited to Jason and the cops (yes, plural), numerous times. read more

Metz Chrysler Dodge Jeep RAM - Car Dealers Near Me - Nappanee, Indiana

I drive 11,000 miles per month. The service department at this dealership is outstanding. Many dealerships I visit around the US try to take advantage of their customers. I have even been lied to about service needed on my vehicle by several dealerships. The mechanics and service staff here are professional and still look out for the customers needs which in my experience is rare. read more

So I went in here last December, I had a Jeep previously and wanted to lease or buy a new car as mine had just died. I wasn't picky and honestly had they just been fair with me I would have bought a car that day, they tried to screw me to the wall and sell me the bottom of the line car fully loaded, $30,000 for a Jeep Renegade, who would do that? I can tell this place tries to get the most money possible out of people, not a good way to do business. I walked, looked around and eventually bought a brand new Subaru, great dealer up in Mishawaka. I wasn't going to leave a bad review but they have since called me numerous times after trying to take advantage of me which is just such a horrid way to do business. I will never buy a car from Burnworth Zollars ever seeing how bad the experience was with them. read more

very friendly and knowledgeable staff, I spoke with Carmela about what type of appointment I would need as well as what my issues were and she was able to help me get scheduled that same week luckily. Douglas the service tech spoke with me about my car and with what I described was able to diagnose my problem! I was able to get it fixed within the appointment and were super helpful! thanks for a great service guys! I'll definitely be back to continue my maintenance and if any other problems arise! read more

Customer service here was the best, a lot better than the customer service at the other dealership I have gone to. Jonathan definitely made a great impression ! I am definitely looking forward to doing business here read more

Called this dealer today to check availability of a Ram 1500, and were told that it was. We stated that we were headed there and are an hours drive away. Drove the hour to to see the truck to be told by a salesman that the truck was sold and awaiting buyer pick up. Wasted two hours of our time. Needless to say we will never bother with them again!!! read more

This has been the worse customer service i've ever received. Unprofessional and rude. They were supposed to be fixing my jeep and caused more damagee in their possession, never again they Rio people off. read more

Should have learned the first time, not to come here for service. . . Sorry, but I have to give this dealership a failing grade. . . Only good report I have, would be they answered the phone when we called. . . downhill after that. Had to go elsewhere to get our Dodge issue resolved. Most unfortunate for a Dodge Dealership. read more

I have purchased several vehicles from Burnworth-Zollars over the years and have to say that I received the same helpful and welcoming experience at the Nappanee location as the Ligonier location. The guys at the service counter were very professional and polite and the salesman we worked with was focused on making sure that we knew how to use all the features on our new truck as well as ensuring that we were happy with our purchase. BZ Autos is the best!! read more

We were very interested in purchasing a Jeep Wrangler from Burnworth - Zollars. We live in Plymouth, Indiana and called on a Saturday and asked if they could just stay 15 minutes later after they closed so we could make a deal with them on this Jeep and take it home today. They answered our call, and instead of being excited about making a sale and telling us to come in, the salesman told us "He had plans" and would not want to stay any longer. It doesn't matter if I was closed or not, if I was still at the dealership and I had someone coming in in 15 minutes for a $30,000 Jeep, I would postpone my plans! Very, very disappointed in this company. We thought that being a small town company they would go above and beyond for business, but apparently that isn't so. I work in Michigan City and cannot come in during their hours during the week, but if they don't want to sell that $30K Jeep, that is there choice. Again, very disappointed. read more

These guys rock! We were passing through when the warning light on our truck came on. The dealers in Elkhart and Goshen wouldn't even look at it for a week. Downie was also fully booked, but agreed to run a diagnostic to see if it was safe to continue towing our fifth wheel. Fortunately it was a simple software update, and they even took care of a warranty issue we were unaware of. Thank you Downie! read more