It's a retail store, but here's a tip and hint: you can usually save considerable amounts on larger…read morepurchases by using their online store, building a "project" and then using online discount codes before going to the store to pick up what you need.

These guys sold me a battery saying that they would install it for free. I went to 3 stores and…read morenone of them could do it because they were understaffed. I tried to return the battery, and they would not take it back, so I am stuck with it. Delaware would have installed it, but it was too cold for the 3 wimps working behind the desk. Their employees are the rudest, laziest, ugliest, and just plain dumb. I really wanted to walk back there and slap those disgracefully humans. Don't go here!

Napa Auto Parts in Niagara Falls N.Y always has what l need for my car…read more l order my parts online at napaonline.com and pick them up at store 041 in Niagara Falls N.Y.

Genuinely gave me all the information I needed. I needed to buy all new rotors and they didn't…read moreautomatically quote me the CADILLAC of rotors. They explained the difference of the brands and what I really "needed" versus what I didn't. Friendly and helpful and I was in and out quickly. NAPA has very competitive pricing and employees that know their parts.

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???

Came back to give another review--had to get the exhaust on my car replaced due to it partially…read morerusting off. Dan was super flexible in getting the car checked out and giving me a price, then allowing me to drop it off in the morning a few days later to pick it up later that afternoon since my work conflicted with getting it fixed the first day I dropped it off. I was a bit late in picking it up due to a ride issue, which ended up working out okay because the part I needed hadn't arrived yet. I did wait a while in the shop to pick up my car, but Dan was nice enough to give me a discount on the bill. The extra time I spent there wasn't really a big deal at all. They also did my friend's head gasket and timing belt repair on his Subaru about a year ago at the same time as my last review and did a fantastic job for a really good price. More recently, they fixed a part of my friend's electronics in his car in about an hour or so. Overall have been having pretty good experiences here and the mechanics are always very open to telling you what you should or shouldn't get fixed. I send all my friends over to Dan the Car Man!

We never got past a quote. Their cost was 50% higher than other shops…read more Do your homework.

Went here to do my inspection and they were wonderful. It was the end of the month and I arrived at…read more4:30 (they close at 5pm). They squeezed me in and it was effortless and flawless. The inspector helped himself to one of my zebra cakes I left in the passenger seat but it was the least I could do given that they squeezed me in. Definitely come here if you need a last minute inspection!

These guys are great. Super chill, affordable, and quick. Stopped here on my way to work for a tire…read morechange. Easiest auto shop visit I've experienced.

I contacted AmTon Auto & Truck using their online appointment scheduler about an air conditioning…read moreproblem I was having with a company van. You can certainly call their phone but I opted to use their electronic communication options. Online scheduling was easy via their website. Received a follow up text to confirm the appointment and received drop off instructions. There is certainly a person answering the texts, which was nice. Diagnosing the problem didn't take very long; maybe a couple of hours after I dropped it off. I was sent a link to view the findings from the technician, complete with important photos, and recommendations. I received a second link that was used to verify which repairs I would like performed, and their costs. At that point, I either agree or disagree to the individual parts and labors that were recommended. I Signed the electronic agreement and moved on with my day. I Received another text when the van was complete. This was my first time visiting AmTon and I believe them to be running an honest and trustworthy business. I hope to not have to return under the same circumstances, but if I need to, they will be my first call.

Exceptional repair service & customer care. Amtons is honest, fair & I know my car is in good…read morehands.

Picked up the slack where Mavis Discount Tire left off…read more I had an appointment at Mavis and they totally let me down by not calling me prior to my appointment and letting me know they couldn't accommodate my request ( I booked online for a NYSI and they waited until I showed up to tell me they didn't have any Inspection stickers....they had my number, but chose not to call ) I left and drove up the street, pulled into Monro on the off chance they could help. The guy at the desk was very helpful and squeezed me in. I was in and out in about an hour with a fresh NYSI Sticker and an Oil Change. If you're booking for service in this area, I would recommend Monro and skip Mavis

I've been a customer for over 10 years. There is a new manager named "Tim". My car has been at…read moreMonro for five days and Tim doesn't know what kind of car I have brought in, or my name. I brought my car in for tire repair. Tim quoted me $800 for tire replacement, but he didn't even look at my car = I need two rims (on a 2013 VW Eos) Tim told me to find my own parts because they are too busy. This place went from 5 starts to one, thanks to Tim.