Used a Groupon for a full synthetic oil change and the person wasn't familiar with how to process…read moreit. Then someone else was called over to teach the person how to do it and required me to enter my email address and phone number even though they have this in their database since I have been going to this and other valvoline for years. When I said that I didn't understand why I had to provide this information again when they clearly have my information for years. The insisted that I must provide this again and that I was being a difficult customer!? They also tried to keep upselling me additional services which was annoying. The total cost as $100 which was not much of a saving.

Spouse took car there for oil changed. Went to the local Valvoline off of Militery Road in Niagara…read moreFalls NY. Car sat for a week. Had to go out of state for a funeral, made it halfway to destination and started have problems with car. pulled into local shop, they looked at coil pack, spark plug. They recommended taking to local dodge dealer, but we were not local. left car there and continued onto destination with other vehicle. picked up 3 days later was able to limp back home on 3 cylinders, took it to our mechanic, looked it over and found out valvoline put over an extra qt of oil into engine. Now they are claiming they didn't do that, but that we did iT even suggested that our mechanic Put the extra oil in. Travis the manager even told me that the guy who changed our oil was fired for having a bad attitude. will be taking this to civil action.

I expected to clean my windshield after a long trip, but there was no water/windshield wash in the…read morecontainers near the refuel sites. Additionally, the quality of the squeegees was poor ... They appeared to be dried out. Perhaps this is on purpose to persuade a very expensive car wash, but that's just my opinion. I will not be using this establishment in the future.

Every time I got through it's fast and easy. Sometimes the people in line don't know how to zipper…read morein, but it's never really an issue. The gas discount is awesome and the self detailing is AMAZING!

I have been going to Premier for years and had several cars in those years. John is always pleasant…read moreand is very honest and can't recommend him enough.

One of the things a mom worries about is when hubby can't go with their daughter when she has the…read morecheck brakes light is will the mechanic tell the truth.... Today was that day... I am beyond thrilled to say that the mechanics did not take advantage of her. They told her that what was needed was considerably less than expected, charged her an extremely low price to diagnose the issue! We now have our new mechanic!!

I needed a transmission range sensor and Pep Boys told me that they can't do that that I have to…read moretake it to the dealership or wherever I got the van. Well, they were incorrect, Top Value Transmissions got in touch with me and let me know that they take care of that. Amy, the owner wasn't sure if that was gonna be the actual problem or not until she saw it for herself. So I brought my van out there, it's borderline wheatfield and Niagara Falls, New York.. She had to order the part because I did in fact need the sensor, and it took six days to get there, so I went without a van, but I could've gotten it if I wanted it bad enough I just didn't really care at that point, I was so fed up with needing so much stuff done to the van to pass inspection. Amy found a lot of problems with it, of course. So she replaced the brakes and brake pads and other things that I don't know but everything that it definitely needed. And then eventually did the transmission sensor. Forgetting all the work done that I did it didn't cost too much. I mean it was a lot a lot for me. I can't afford anything is everybody knows, but just under $2000 to get a lot of work done. But just driving it home the van felt like a completely different van. Felt so nice. So she was able to take care of the job. I highly recommend her. She goes into detail about what you need. She's not a bullshitter and she even holds onto the parts that she took from your vehicle that were damaged and shows you afterwards and boy was mine in dire need of parts. Thank you, Amy and crew.

From the owner: Women Owned! Quality repairs at an affordable price. We will match or beat any written verified…read morequote within a 60 mile radius. After hours pick-up and drop-off available upon request.

Was a very pleasant experience. I called ahead & got price & appointment. Sean / Josh & staff were…read morevery helpful. I referred a couple clients of mine & saw one there. He THANKED me for referring Mavis in my Town ! Keep up the GOOD WORK ! The Free Air got me to NOTICE the place. The Price Match & Service SOLD ME. BEST wishes going forward.

Wouldn't do my inspection because my tires were barely in the yellow on the gauge. I would not…read moresuggest going there because they are on "stricter guidelines".

Good prices and quick service. Front counter is responsive…read moreand doesn't try to push extras on you -- that's a big plus in my book!!!!

I made an appointment online to get an oil change. After arriving a few minutes before the…read morescheduled appointment, I was told no appointment was found in their computer. Now I have to schedule another appointment, hoping they actually honor it this time. I'm likely going to another business, especially since this has happened on more than one occasion. HORRIBLE customer service.

I don't recommend this franchise. They broke the bolts that hold the bottom engine splash shield…read more Now it is being held on with zip ties. I was warned not to go there, but I didn't listen. Now I regret it. R. Brown

Have Been a customer for over 30 years, always inform you on the status of your vehicle needs and…read moresoon to be needed things. Always a Great Atmosphere between Customer and the Employees. Highly Recommend . Worth the Money for the work completed . Always ask what your looking from Simple Oil and Filter to Wipers, transmission and Differential oil changes. Keep Up the Great Work.

this place is awesome. The Goodyear people here are the back company. I came in with in my tire…read moreat 5:55. They stayed after and wheel me out by looking up my charge account and on my way with a fixed Tanner. Taczak

Needed a new tire replaced due to dangerous bulge in seams 1 1/2 hrs prior to close. Called around…read moreand this particular location was great in getting me in on a busy day to make sure I was safe to drive 40 miles home. I was grateful they had the same tire to replace it with and the rep at desk was super! The crew and manager Kurt Bey all were very accommodating! So thankful for the great service!

I got 4 new tires last year. Two of them went flat. One of those had huge bulges of the inner side…read morewall. I'm very lucky I didn't have a blowout on the highway. * I have pictures from when Mavis replaced them. A third tire lose 10 lbs of pressure in a week. 3 of 4 tires bad. Nexen Classe Premiere CP672.

This location does not want your business…read more My wife stopped in to enquire about them patching a leak in her tire and they were incredibly rude and dismissive towards her, mumbling that they would be closing soon. While that can be understandable, no, "we can't take you in now, but we can schedule an appointment for the future", instead they acted annoyed that she even ask that they possibly provide a service. That's fine, if they don't want our business, we're happy to give it to somebody else and suggest you also do the same.

I called Saturday to ask if they do state inspections on Sundays the guy tells me yes so I said can…read moreschedule me tomorrow with an oil change. He gave me different option times and I chose 11am. Went in today Sunday and took 1.5hrs and all they did was the oil change. I said what about the inspection? She says we don't do them on Sundays, I said then when I called and asked he yes and scheduled me? So I spent 1.5 hrs waiting on someone to finish an oil change? And no inspection. Didn't even seek apologies about everything that just happened. Now I'm looking a different place will never go here again.

Firestone is the place I would highly recommend for all your auto needs. I have had consistent…read moreexcellent service. Jay and Gina have been helpful, respectful, very knowledgable, and honest. I have had my cars serviced, tires purchased, and have always felt every recommendation was necessary and in my best interest. If you want your car in top shape, Firestone, Niagara Falls is the only tire and repair shop I will go to. If they're busy (and you have to wait a bit), doesn't that tell you how well they treat they're customers and the reasonable prices for their products and services? Make an appointment at Firestone, Niagara Falls, you won't be disappointed. Dan.