Tried to return my used DIY auto oil. They refused to take it. I let them know that according to…read moreEPA requirements they had to take it. Quote "Retailers must accept DIY-used oil, post educational signs, and use permitted transporters." The manager was very nasty an literately threw the oil into the back of my truck breaking the containers What a mess!!! I would never have guessed that he would have been such a jerk about it. I will never return and hope that anyone reading this would have pause about doing business here as well.

I had great customer service from James. He went above and beyond for me. I couldn't get my key fob…read moreopen to replace battery, changed out my windshield wipers and placed my hanging bulb in properly. He was awesome.

I had a great experience with these guys! Edie and Matt were very helpful and answered all of my…read morequestions. I bought new tires and had my alignment serviced. They were very reasonably priced, and the loaner was a huge plus for me! I look forward to working with them again!

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

Xavier helped me out today. Just something simple as changing the battery. She checked my battery…read moreto make sure it was needed to be changed. He even checked the battery that I bought. His customer service was next level.

We purchased a battery online since there was a discount coupon. We arrived at the store…read moreapproximately 30 minutes later and we were greeted by Diane. She quickly took our new battery and began tackling our install... for free might I add, and in 94 degree weather... Within 10 minutes we were back up and running. Thank you Diane for quickly and efficiently helping us! She was professional and polite and I would recommend this store and the team to anyone!

I went in and bought a rear wiper for my 2017 Jeep Cherokee. And a young lady named Catherine…read moreoffered to put it on for me but I thought I could do it even though she did say it's hotter than the front ones. So I went back inside after I know I couldn't do it and she was very professional explained how she put it on when she was putting it on and very nice employee. Thank you

Sales sold me the wrong tools and then when I opened them and realized they wouldn't fit, wouldn't…read morereturn them even though the front desk said I could. Elizabeth, the store manager, wouldn't honor what her own employees said.

100/10 Would recommend any services or purchases to be made here for your auto needs. My starter…read morewent out on my Astro van and I gave the store a call and was met with the most knowledgeable customer service i've had thus far in all of my auto repairs. I was given the confidence to be able to do it myself and got a great deal on the starter I purchased. Ali answered all my questions I had before, during and after the repair. He really is the best! And now is my go to guy to call for any needs I may have. Thank you Ali!!!!! -Clay with the Astro

Ali was very helpful!! I don't know much to anything about cars but he actually helped me…read moreunderstand the issue instead of just fixing it which I really appreciate. Definitely recommend!!

i was having car issues that I thought was fuse related. West let me borrow a screwdriver, examined…read morethe fuse, and helped me test it by pulling up how to videos. He went above and beyond!

Store on Western Blvd., Raleigh: Excellent service. Shout out to Spencer for taking my call and his…read morekind response when he said I could bring my car in that same day... to Pablo & West for their friendly, personable customer service and to Tafari for literally going the extra mile to pick up then install the part I needed replaced for my car.

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Very knowledgeable, friendly, and helpful service. Store was clean and well stockedread more

I went in tonight for help with my wipers and Zack and Matt (I think that was their names) were…read moresuper helpful! And made me feel less helpless with my situation lol cuz I was definitely struggling

Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

Franklin T. Went above and beyond to help me with my brake light situation. Will recommend.read more

This was a terrific experience! I went for a state inspection, but would go back for anything…read moregiven the experience. Kind, knowledge, professional and fast. Oman was our service expert and he was all kinds of awesome.

The staff was friendly, professional, and got me in and out much faster than I expected. They…read morecompleted my inspection at a great price with no hassle and made the whole process quick and easy. It's hard to find service that's both efficient and affordable, but they definitely delivered. I'll definitely be coming back and would highly recommend this location to anyone looking for honest, fast service!