Out of all the auto parts store in the city that I could have gone to I had to pick this one. Why?…read more Because it was on my route to where I was going. But I should have held off and went elsewhere. For those of your not aware this is located on the circle in East Liberty. There is really only one way to get here. I just happened to be passing by when the lightbulb went off that reminded me to stop and grab the item I needed. As soon as I pulled into the parking lot I should have doubled back and kept it moving. See, this location is kind of like the trifecta for auto stores on the circle. Next door is a Goodyear and across the street is a Monroe (I think?), two places to have your vehicle fixed. That doesn't seem to matter to some as they will choose to fix their vehicle in the parking lot of this store. Or let their vehicle sit here in shambles until they can fix it. It's like the shady garage of the circle. Anyway, I made my way inside to purchase my item. I say this all the time I am car illiterate but am trying my best to make myself aware of things so I can be a little more independent when it comes to it. First I walked around looking like a fool attempting to at least find the area where this item might be. Of course it would be in the last aisle. My vehicle is newer and the item I needed wasn't something I had ever purchased before. Instead of an associate asking me if I needed help with my face looking confused, I pull out my phone and do a little google. Thanks for the assist Google. After some self research I find what I need and head over to pay. This is the only interaction I had with an associate in here and it was pleasant. Paid and made my way back out to the garage...err, I mean lot and heading on my way.

Good employees great GM. Clean store, with what I was looking for. Would recommend to all friends…read moreand family

I brought my 2011 Toyota Camry in for a transmission fluid flush, and Scott Meade took great care…read moreof me from start to finish. He was extremely friendly, professional, and took the time to answer my questions without trying to upsell anything. The whole process was smooth, and I felt like my car was in good hands. It's always nice to deal with someone who genuinely cares about the customer experience. If you're bringing your Toyota to Brewer Airport Toyota for service, I highly recommend asking for Scott. Thanks again for the excellent service!

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.