I was very impressed with the service here. - I had idiot lights come on in my dash and I read that they will use their code reader to analyze the issue. This service is free. I went here and found that my oxygen sensor needed attention. Instead of an expensive repair, they recommended an oxygen sensor cleaner...a much less expensive option. - I saw that if you buy a battery here, they will install it. - the same goes for wiper blades, if you buy them here, they will install them. read more

The store manager, Rome, helped me get a code reading on my F-150. I had to leave it in San Marco Saturday night because it started running rough. I returned Sunday to arrange a technician to do work on Monday. Rome put me in touch with a local mechanic that came to Autozone to perform the needed work. Rome was tremendously helpful. I also witnessed him demonstratbig great care for each customer and employee. read more

Charles G took the time to help us not just i stall the new battery bit test the starter/alternator and them give some other pointers. Great Service! read more

Awesome location! My battery was completely dead! Not only customer service five stars but they also installed my new battery for me! Thank you Jerry! read more

Literally stood in line for almost 10 minutes before walking in the back to ask for help. There were 4 people that I saw working- Zero came up front. Another lady was waiting with me and she commented "Qe could've both walked out and stolen things and nobody would have know." 3 other people came in while we waited. I walked in the back and asked for assistance and it took almost another 5 minutes. I would fire this entire store staff and start over. The customer service is nonexistent. With 3 other auto places on the same street... I know where I'm not going next time. read more

i purchased wipers for my wife's Lexus and the customer service was Tier 1 to say the least. After spending 45 minutes at Walmart trying to receive customer support, they referred me to AutoZone because they couldn't help me. I will continue to use AutoZone for all of my vehicular needs! read more

The manager, Orlando was very knowledgeable and the customer service rep Stephen was very helpful and had a great attitude. They helped my car got running. Highly recommended. read more

Took my keep in for a back tail light out they offered to let me use tools and explore options to get my issue resolved.

When you're having car troubles away from home, it's good to know these guys are nearby and can help with minor parts and fixes to get you where you need to go. Always handy for that unexpected wiper blade replacement that you forgot to do for yourself before the next rainstorm--and they'll do the installation for you, free! read more

Always friendly and helpful guys working here, but they're not auto experts by any means. As in any auto situation, buyer beware. Every now and then they might try to pull a slick one on you: "I'm going to give you this to grease up that break," the cashier says while slipping a packet of break grease into my bag without so much as a head nod from me and continues to ring me out. Hold up--he's not "giving" you anything. You can be sure It's on your receipt. Tell him that he take that grease and shove it. Also, check double-check that the parts they give you match up with the original, don't simply take their word for it. I had to drive back to this location from Wimberly, owing to my misplaced faith in sales associates. Also if you order in parts from another store, they'll ask if you want to pay for it when you place the order or on pick up. Pay on pick up, because they might not mark the item as paid and then have to find a manager to dig up you receipt on their computer records, which took 30 minutes, btws. read more

Autozone - Auto Parts & Supplies Near Me - San Marcos, Texas

Jeremiah is awesome! Help me check out my a/c and figure out if I needed more coolant with no hesitation and was very educated. Will be coming back to this Auto Zone only! read more

Some of the best customer service I have seen lately. The Asst Mgr went out of his way to be helpful and was very courteous! Will definitely be a returning customer!! read more

I have no shame in admitting that I am one of those girls with NO knowledge of cars, so being able to walk into an AutoZone and have whomever is working more than willing to help me figure out what I need and install various things is the biggest help! I've had someone help me replace headlights and tail lights, fill up windshield washer fluid, put on new wiper blades and even tighten some loose screws. They never charge me for anything but the pieces I buy and I have had to fight every single person who'd helped me to keep the $2 tip I give them... because that's the least I could do. Thank you AutoZone for keeping this girl sane and her car running well! read more

Maybe it's because I committed the cardinal sin of going in on a Saturday, but my girlfriend and I stood there expectantly for 10 minutes waiting for so much as a nod from the counter people to indicate that perhaps somebody might be able to assist us at some point before the vehicle I was looking for a part for became an antique. I muttered a few oaths and stomped out of there across the street to Carquest where I was given a friendly "be right with you" by the counter person, and still in/out of there in 10 minutes flat with exactly what I needed (plus a few things I didn't, which I just bought out of appreciation for the great service.) Come on AutoZone, you guys used to be the gold standard - you can't treat customers like that with an O'Reilly and a Carquest both within 500 yards. Get it together! read more

You know that scary feeling when you're on the road traveling on I 35 between new Braunfels and Austin and your oil light keeps coming on? That's what just happened to me. Oil change places are not open so I went to AutoZone in San Marcos. Not only did Jesse sell me the oil I needed with a smile, he also put the oil in my car for me. I love how AutoZone goes above and beyond. Safely back on the road and speak texting this review! Thank you! read more

I have only been here on a few occasions and each time the service just gets worse. First incident was a while back and I picked up something that was priced wrong, the manager made it seem like I had tried to change the price. When I showed him the display with the sign he tore off the sign and said someone had moved the sign, never apologized or offered the product at the lower price (which was about $3 less). Latest incident: went in to buy some headlights the guy slipped in some headlight grease without telling me, added an extra $1.50 to my purchase. Worse part though as I am browsing the store cashier kept following me from aisle to aisle just standing there arms crossed watching me. I was the only customer in the store. I guess he thought I was going to steal the headlights I just asked him for. Next time I will find somewhere else to go. read more

We went in today to start getting the crap car my kid bought road-worthy. I know little to nothing. Eduardo passed me to ask hubs what we need. Hubs said, "naw, I'm with her". When I told him I needed oil change stuff for my chev, he handed me the ad. *sigh I dismissed Eduardo and found Mike at the counter. He was helpful; went to the car to be sure he was getting us the parts for the engine in the car. When I got wiper blades, he didn't just install them, he taught me how to do it. Above and beyond customer service from Mike!! read more

Just went in today for a break light that was out! As soon as I walked in I was helped and he even put in the new light for me. There was the unexpected problem of my light being filled with water which he helped me with also. I highly recommend going here for minor things like this. Especially because I have heard bad things about the other location. read more

So long story short I ordered parts for a customer from AZ that we're shipped to my house but I paid for duralast and got some generic part. Not cool so I went to this store to exchange or refund it but the manager was very unprofessional. He said he didn't do it and didn't know how to exchange or refund it. Seriously give me what I paid for or charge me the lower price. I don't care who made the mistake you work for the company and are a manager and you are acting like this ‍ at the end he refunded my money. If you look at the recite it clear states it can be exchanged or refund anywhere twi starts for the manager read more

Amazing workers! This will now be my go to Autozone store for all of my car needs. Cam. R was the employee that helped me out with my car problem and he went above and beyond to help me. A work ethic like that should be acknowledged. Thank you Cam! read more

Went in to buy a replacement bulb for my taillight. Customer service and knowledge of how to do it was evident from the employee Jose. Paid $5.79 and he even changed it out for me. The whole process only took around 10 minutes! Definitely recommend read more

Autozone - Went to buy a taillight. Checked out and Jose changed it out for me all within 10 minutes. 5/5 would recommend - Auto Parts & Supplies Near Me - San Marcos, Texas

We went to autozone because our car has been having some issues and we wonder if it could be something we could diagnose ourselves or they could help us with. We go into the store and talk to an employee named John and explain to him the symptoms that are going on and he tells us "Just YouTube it" and says nothing more. It is very frustrating to need help and be completely denied. We don't even know what to YouTube because we aren't experts I have no idea what it could be and I thought he could help us. read more

I called prior to arriving to the store to ask if they installed batteries, which I was told yes (free installation). When I arrive, I purchased a new battery and I ended up installing myself. I had to ask if they had any tools and they provided me with a cart, but not once did they ask if they could swap it out for me. Staff lacks initiative and customer service. They only want to make as much commission off you and won't lend a hand otherwise. read more

I agree with the another reviewer about the "buyer beware." I went in for wiper blade replacements - this should be an easy and frustration-free purchase. I walked into the store, but the guys were helping other guys, so no one bothered to help me (the girl) even after standing around forever. I get it - it was Saturday, it was rainy and busy, but I am still a customer. After I finally purchased the blades according to their hanging booklets, I put one blade on and realized it did not fit. My husband went back on my behalf to return them, since apparently I'm invisible to the staff. Initially they wouldn't refund our money. Instead, a guy came out and attempted to put the blades on my car. After man-handling the blades, he broke a plastic arm cover on my wiper and acted like he did nothing. Let me say it again - HE BROKE A PLASTIC WIPER ARM COVER. If I (a woman) can get the cover off without breaking it, he can, too. I got out of the car and told him 3 times he broke the piece. He NEVER apologized OR acknowledged what he did... he just tried to show me that a wiper blade would fit without it, like it was justification for his mistake. He did NOT offer to make it right. What a jerk!! What serious lack of customer service!! If I went inside his store and broke something, I would have to pay for it. I think that it is only fair they replace what they broke on my vehicle. He told my husband he would "look for the part" and took my husband's number... but I have zero hopes of this happening. I know his name is "Paul S." and after about 30 minutes of being "in the back" he finally gave us our money back. Also, my husband said after seeing his interactions with his coworkers, he was sure he the manager. There is absolutely no hope for this store if he is the leadership. I won't ever step foot into another Autozone. read more

I was acknowledged very quickly but then stood at the counter for what seemed like half an hour while the guy answered the phone several times and helped others with "quick check outs"... All I needed was a headlight bulb. Then he called the other location to see if they had it for me but put them on hold and they hung up. He told me, it looks like they have it just go over there... No, I went to O'reillys next door and was in and out in 5 minutes. The people in the store should be helped before the callers. read more

You might have to wait for help here at times but they bend over backwards to help you out. From replacing wipers at replacing batteries ( and terminals when they break in the process) lol. To top it all off it's free an when offered money for their help they always say on no it's my job. Now you don't here that at walmart for instance !! read more

Went to get a fuse for my horn and three men were working but no one was willing to help two women with a fuse. We were literally told that "they would help us if it wasn't raining" and that they didnt want to get their shoes wet. Worse condescending experience. I will never go back there. read more

Just called Autozone to order a caliper because they didn't have the one I needed in stock. The guy then asked for my credit card number.....I asked him if it could be payed for when I pick it because my Dad is paying for it, he told me no I had to pay for it before he ordered it. Autozone has never done this before when I have ordered parts. I hung up, called OReilys, ordered the part, it will be in by tomorrow. I can pay for it when I pick it up. EASY, no hassle, and almost 20 dollars cheaper. read more

Very friendly and helpful. I was out of radiator fluid and the man behind the counter helped me find just what I needed, answered all my questions and then even came outside to pour the fluid into my car for me. Made a bad situation better read more

The people working were pretty rude and we had to ask several times for help. Then they copped an attitude like I was an idiot asking for new wipers. Went to O'Reillys where people aren't treated differently for being women. read more

My husband and I had the best experience here! Our truck started giving us trouble on the road to Mexico so we stoped in San Marcus early morning hoping autozone would be open. We arrived and we were 20 min too early, but Mr. Daniel Aguillar was so incredibly nice, he helped us anyway, he even let us borrow his own personal tools from his car! Very knowledgable about what parts we need and very helpful!! We are so happy that we found such a nice employee, that's what we appreciate the most! read more

A small wait but the help was nice enough to install my headlights for me. Great customer service overall.

I was truly blown away with the excellent customer service I received from an employee, Salvador, and the manager on duty Mark. being from out of town, I was not familiar with the area and my truck broke down. Since the moment I called in to the last moment in making sure my truck was running again, they did all they could and beyond to help us out. I am so grateful that this store has employees that really care about their customers! Even though they were about to close and even after closing time they stayed with us to make sure we were all taken care of. Thank you for all your help! read more

Was having issues with my 2012 camaro. Jose listened to the symptoms and correctly diagnosed a bad battery. He had a new one in there and I was out the door in under 15 minutes. I will always go to Autozone. Super great, honest guys!! read more

don't order parts from here! i ordered a part yesterday and they said it would be in today and when i went to pick it up they tell my husband they forgot to order it! like really we had a receipt showing we paid for it and you didn't order it. what type of business does this. so now they tell me i have to wait til tomorrow morning at 8 to pick it up. well my car is scheduled to be in the shop at that time. this is such an inconvenience. never will i use auto zone again. so we will see tomorrow if it comes in the manager johnny said it will be. if not i am getting my money back! read more

I brought in a motorcycle battery last week for a simple charge. Since they were using a smaller charger for it I had to come back the next day, which was expected. However, when I came back to pick it up they told me their charger "broke over night while [my] battery was on it." This forced me to come back a few hours later to again pick up my battery. My battery was not even 50% charged but the service rep handed back to me saying it was good to go...which it wasn't. So I had to come back AGAIN to drop it off. And once again, when I returned to pick it up (this makes my 5th time there for the simplest thing in the world) I watched as two employees, including one assistant manager, tried to test my battery and failed miserably at trying to get the test kit on there. Again they handed me my battery saying it was only half charged "and that should start your bike"...but of course it did not. I brought my battery to a different location in Austin, got my battery fully charged with no complications in less than 4 hours. Honestly, the only thing that I noted that this location in SM did well was being friendly...but being friendly doesn't negate the fact that the staff seemed to be lacking basic skills and procedures. I will never go to this location ever again. read more