I took my jeep to the Gear Stop to get heated seats installed for my Jeep Wrangler. The seats are working fine but the installation is the worst quality I've ever seen in an aftermarket install. The Tech had a know it all lazy attitude and it truly shows on the installation quality. After I got in the jeep upon his job completion, I first noticed the 12-volt outlet cover was broken so I addressed it and the tech denied breaking it. Gear Stop did say they would order me a new one, but I would have to come back. Keep in mind I live in San Antonio, so it is somewhat of a drive to get there but OK what can you do? So next, the seats had to be taken out for the installation of the heating elements and the floor carpeting had to be removed to run the wiring. This is apparent because my carpet is now loose and has gaps all around the seams of the floorboards and at the center dash panel where the carpeting meets the plastic and on the metal seat brackets. This looks Bad! I know this is a Jeep but still... It's not the way I brought it to them, and it never got fixed! So, I waited about two weeks until the part for the 12-volt outlet came in and I had to frequently call and remind Gear Stop and keep checking on my order. When the part came in, I tried to address the carpet issue with the same installer. His attitude about the situation was poor and he did nothing to fix the situation. I now have loose and exposed carpeting seams on the floorboard and around the center console and at the seat brackets. Then when I got home, I noticed the installer left a trim panel in the back seat and forgot to put it back on! Really.......???
The only good thing I can say about The Gear Stop is Cassandra. She will at least make an effort to help you. The rest of their staff at the front desk have poor attitudes and talk about people behind their backs! I noticed this while I was waiting during the install. So, in short if you want poor service and bad quality on aftermarket installation you may want to avoid "Stopping" here! read more