Can't say enough about the service we received from Ethan at this location. We had been searching…read morefor a particular antifreeze for three days and even though they didn't have it stock, Ethan arranged for it to be delivered from their local warehouse on the same day. That's great customer service and much appreciated from us! I highly recommend this business.

Staying in a cabin in Gatlinburg for our honeymoon, and when we went to leave for a date night on…read morethe town our car wouldn't start!! After getting our 5 year old Duralast battery jumped-off, we drove to Advanced Auto Parts, priced a battery over the phone, but decided to give autozone a call since they're the ones who sold the Duralast brand. Eddie was more than helpful matching up the right battery, testing the old one to verify fault, and giving me different price options to choose from. I was interested in the three year Gold battery, but when I asked Eddie if he happened to notice what my old battery was when he tested it, and he said it was just a 2-year battery that had lasted that long. Even though he could've used the opportunity to take advantage of me and upsell a 3 year, he was honest and gave us the less-expensive 2 year battery! (Most parts stores wouldn't contain such integrity as I've learned from personal experience of having been taking advantage of in the past) Eddie was intelligent, smiling, helpful, and patient with me. He went above and beyond to get us back into a state of security and peace of mind with our car's health. He even sold me some battery terminal lubricant to protect against corrosion. I had already purchased a new set of felt washers in the trunk from a recent battery replacement for another vehicle we own, but he made sure I knew to use them to prolong the battery's lifespan! My wife and I were grateful to have found a man who wanted to take care of US first, then our car. And more importantly, someone who wasn't just out for the sell, but to help! Thanks a million Eddie!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Will never buy anything from advance stores again. Was sold the wrong product. Called the store an…read morespoke to manager. Told him I'm on my way back to store. I know the store closes at 9. Told them please wait was on my way at 8.50 pm. Got to there front door at 9.04. ,manager refused to open door knowing I was coming. An refused to make it right. With employees mopping the floors.there was no reason the manager shouldn't have dealt with me. Where I work we have waited as much as 30 minutes on customers after closing to help them. It's the right thing to do. The so called manager of this store should be replaced with someone who cares about people. This happened at forks of the river store #03640 IN Sevierville, Tennessee. On 7/26/18

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Dave saved the day. We were on vacation and our battery died. We were in and out very quickly.read more

I pulled in after noticing my brakes felt funny. Melody came out and immediately noticed the…read moreproblem (they were visibly stuck). I called a remote mechanic who promised he'd be there in an hour - FOUR HOURS LATER, he called to say he couldn't make it. During that time - even though I wasn't a customer - Tony, Mike, and Jade could NOT have been nicer to me (Melody had gone home!). I eventually had to get my car towed, but I am so grateful for their kindness during a very stressful.time. The next time I need anything auto-related, THIS is where I'm going!!

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I recently visited this shop hoping to resolve a grinding noise in my 4-wheel drive actuator…read more Disappointingly, they turned me away, stating they couldn't hear the noise. Told me to come back if I heard it again. What's worse, they charged a hefty sum for fixing my running lights, yet it seems they didn't even bother to inspect the 4-wheel drive actuator. There was no indication that they touched the bolts near the wheel hub, which is essential for accessing the actuator. It's frustrating to pay for a service that wasn't thoroughly performed. I left feeling like my concerns were ignored and my money was wasted. Psa. I fixed it myself. took me about 4 hours in which would have took them an hr.

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol