Took my Ford escape in to them to fix my transmission and had it for a couple of weeks then told me…read moreit was fixed and charged me all most $1500 and I only had it for a couple days and was having trouble with the transmission and took it back to them under there supposed guarantee and had it for almost 3 months and then told me that they couldn't fix the problem and turned around and charged me another $500 for doing nothing to fix it in order to get my car back. Tried to talk to the supposed Manager and he was a total joke and shouldn't be running a place like that. Now I will have to take them to small claims court and deal with all that headache in order to try and get my money back. In my opinion do not have any work done there or you want be happy.

The worst experience I have ever had!!! Very disrespectfu! poor customer service poor communication…read moreand no accountability

I needed to stop by a NAPA Auto Parts after work, so I appreciated that they were open until…read more7:00pm! The other NAPAs in the area were closed by the time I was off. The guy I worked with was very polite and helpful. My only issue was that there was no concern for public health during the current coronavirus pandemic. None of the employees were wearing masks. There was no signage regarding protocols. No sanitizer was available. So, would most likely be a great place to shop, just not during a pandemic!

Great USA products. Exceptional value. Personable staff. Very knowledgeable about inventory and…read morebetter still the ability to give you good value optiions

I had them tow my car 21 miles,charged me 309 dollars,they were a mix up on my part about AAA,so my…read moremistake about that,but still to charge that amount,for 21 miles of service is terrible,and yes they arrived fast my car broke down in franklin,the driver told me that he was already in franklin,that he lived in franklin,but the bottom line is 309,for 21 miles is terrible

Very respectful, kind and polite resourceful as well even though I didn't use their service that…read moreday, they treated me with kindness and dignity and later on, I found my car keys to my truck. I'm so happy.

I have always had a good experience at NTB location in Bellbrook. Reliable service, easy to make an…read moreappt online and excellent availability. I recommend going there for all of your automotive needs

Quick and easy checkin process. Didn't upsell me on things I didn't need and called me before doing…read moreanything we hadn't talked about at drop-off. Kind staff and made sure I knew about discounts and rebates that were available. It's not cheap to replace all your tires, but I'd be glad to give them my business again!

Josh gave us a very reasonable quote. He showed up on time, well prepared, & replaced a wheel…read morebearing efficiently. Our 2019 Accord drives SO much better. Thank you, Josh, for a job well done!

This is my first stop for all auto repairs. It is worth waiting a two or three weeks to get my car…read moreinto the shop. I have taken my car here for twenty years. In an emergency, I once took my only working car to another shop. I had to take that car to Mike to fix what the the other guys broke. Faster to just wait and borrow a car.

I rarely leave negative reviews, and I understand that older vehicles require repairs and that…read moreunexpected issues can happen. However, my experience with this shop was so disappointing that I feel obligated to warn others. In April 2026, my daughter's vehicle was diagnosed by this shop as needing a transmission rebuild. We were quoted up to approximately $3,000 and told the vehicle would be completed by April 24. We approved the repair because my daughter is a single mother who depends on her vehicle for work. When the shop finally contacted us, we were instructed to pay over the phone and pick up the vehicle from the parking lot after hours. We paid $3,195 including tax. Immediately upon starting the vehicle, there was a loud exhaust leak that was not present when the vehicle was brought in. The receipt left on the vehicle noted a "clunking sound" and that the flex pipe needed replacement. We also discovered missing clips and bolts under the hood. We paid out of pocket to replace the missing hardware and had to take it to another shop to repair the exhaust issue. The clunking noise continued to worsen. When we attempted to contact the shop, the voicemail box frequently stated that it was not accepting messages. Eventually, the motor mount failed while the vehicle was being driven, causing additional damage including the drive belt and crank pulley. The vehicle was towed back to the shop. It sat for approximately a week before being inspected. During the following weeks, we received conflicting information from different employees regarding parts availability, labor hours, repair costs, and timelines. At one point, I was told a part could only be found on eBay for $500. My husband was given a different explanation the same day. After he located multiple replacement options himself, the shop suddenly found a used part for significantly less. Most concerning was that we were never contacted with an estimate or asked to authorize additional repairs. Instead, we received a call stating the work had already been completed and that we owed $1,463. After disputing the charge, the amount was reduced to $1,171.50. The shop also informed us that the mechanic who had originally worked on the vehicle had been terminated. My biggest concerns are: * Poor communication throughout the process * Conflicting information from staff members * Repairs completed without prior authorization or approval of costs * Additional vehicle issues immediately following major transmission work * Lack of accountability when concerns were raised I understand older vehicles can have problems. My dissatisfaction is not because the vehicle was old. It is because of the way this situation was handled from start to finish. After spending more than $4,300 between the original transmission repair, follow-up repairs, towing, and related expenses, we were left feeling misled, frustrated, and taken advantage of. I would not return to this shop and cannot recommend them based on our experience.

I seriously can't recommend this place enough. I brought my car in for transmission issues, and…read morefrom the very first conversation, Tina (the owner) made me feel totally at ease. She's knowledgeable, honest, and genuinely cares about her customers--which is SO rare in the auto repair world. Tina took the time to explain exactly what was going on with my car, what needed to be done, and what it would cost. No pressure, no upselling--just straight-up transparency and integrity. And guess what? The repair was done on time and under budget. My car is running smoother than ever, and I finally feel like I've found a shop I can trust. If you're having transmission problems--or honestly, ANY car issues--do yourself a favor and go see Tina. She and her team are the real deal. Thanks again, Tina! You've got a customer for life.

Very good service! Tommy took great care of me. I feel like they were honest and true. Not like…read morethose other auto repair places that try to add on a bunch on things to jack up the price. Got my car fixed the same day too. Very happy with the service and I will gladly recommend this place.

One of the best car service experiences I've had in a long time…read more Mike and Doug took superb care of my Tribeca. Was there for muffler work, but they're a full service auto shop too. Could not be happier with the communication and professionalism before, during and after the service! They take appointments and they work fast and professionally all the way. We'll be back to see them again. Oh .... and my Tribeca? ..... purrs like a kitten once again! Nice.

We purchased a soft Jeep top installed November. We were told the fabric needed to stretch in the…read moresun before opening, so off we went on our trip. In February, we decided it was time to open it, and half way through it wouldn't go any further. It wouldn't close or open any further. We called 41 Seven Off Road and were told by Jimmy to call the manufacturer. We called them and were on the phone for an hour and finally they sent us to an authorized dealer. Both the manufacturer and authorized dealer said the top was installed improperly. Manufacturer will not cover warranty and 41Seven Off-road says it's not their fault. And we are stuck with a top that doesn't work...and out $3000. Now you know why I gave them a one. 04/14/2025. Issue has been resolved.

I took my 2003 Jeep Wrangler to this shop in need of extensive frame repair. They inspected the…read morevehicle and determined the best way to go forward is to completely remove the rotted out sections and welded in new sections. They also offered to remove all of the rust from the frame and coat it with rust inhibitors. After giving me a price, I decided to move forward with the repair. In short summary, the work they did was very impressive. The frame looks fantastic and will hold for many years to come. I will admit, it seems like the repair was rushed at the end since they missed a few spots of rust, some patches of frame not painted, and a few other minor things. I called the shop after leaving a review stating these observations and I received excellent customer service. They picked up my vehicle the next day, fixed the mistakes, and even threw in an upgrade for my vehicle for free. In the end, I am a very happy customer. I highly recommend this shop for their excellent customer service, impressive work, and genuine transparancy on cost. I've never met a shop that treats you like family until 41Seven. For any repairs or advice, this shop delivers.