10-10-24 @ 9:05 pm I have no idea who this woman is but she has no place in a auto part store. How hard is it to understand we needed a 4 round conversion to a 4 flat for a trailer plug. We even showed her examples. Literally visuals. Told her FOUR times and she still didn't understand. I asked for a male, because she obviously didn't understand. She said "I'm the only one here" yet there was another elderly female and a young male( who after check out we found out was the manager ). Then when I said what about them. Then said they are helping others, the manager wasn't doing anything. Then said "that's hella rude", then picked up her phone and started to text on it. Making a customer repeat themselves four times with clear explanation and even visuals is rude. We stood at the counter until she decided to do what we asked of her and checked the computer. The manager was a ginger and very young. She refused to help us and was hoping we would leave angry, the manager didn't help. The manager said and did nothing. We stood there until she looked, like we asked. She had a bag of doughnuts and a juice on the counter. She was playing on her phone when we walked up too. By far the worst experience we have ever had at Auto Zone. There is no way they are hurting this bad for workers. No one had name tags either. read more

AutoZone - Woman who has no idea what she is doing. With clear explanation and visuals. - Auto Parts & Supplies Near Me - Wasilla, Alaska

Michael is an excellent AutoZone employee who helped me fix my BMW X3. He's comprehensive, smart, and patient - explaining complex parts installs clearly. Michael offered great advice for uncertain situations, saving me time and hassle. His expertise is trustworthy - I recommend visiting him for any auto project needs. Thank you Michael for outstanding service! read more

Autozone is my 1st stop every time! Michael was a great help with my tan blower motor and relay! He was patient with explaining it so I understood what was needed. Great customer service! read more

Walked in looking to buy truck batteries. Store was filthy. Front door was broken. Atleast 5 store employees. One was walking around eating a sandwich with food on his face. While looking at batteries, the "commercial manager" pushed a cart between me and the battery rack. I had to move it on my own to keep shopping. I selected 2 of the largest (heaviest) truck batteries, so I put them on the cart that was pushed infront of me and started toward the checkout. I was stopped by a store employee and told that was a "Commercial Cart" and I could not use it. They then moved my batteries to another cart (looked just like the other cart) and let me continue to check out. I said I didn't understand the difference in the carts, and was told I didn't have to understand it. Needless to say I will not be back and will not recommend to anyone. And did I mention the store was absolutely disgusting? read more

So according to the old reviews this place had terrible customer service, but they must have really turned it around because the service today was incredible! We came from Anchorage when our engine temp was getting super high, so we pulled into the AutoZone to ask some questions. James, the employee who helped us, immediately knew what was wrong, got us the best, most affordable product, and even dropped some knowledge about a potential other issue that wasn't even an up sell but something we could fix at home! Great customer service and great prices. read more

Tonight was the first and last time that I've had to step foot inside of this store. I brought my grandma down to get a new battery for her vehicle and while she waited in line I began to look for a replacement battery. When it was our turn to approach the counter to be waited on the customer service rep behind the counter began to freak out saying leave the battery back there and don't bring it up here. She even began to walk away from the register making the the situation even more awkward. So I set the battery down ask my Grandma to stay with it and approach the counter, and after a few mins we determine the correct battery. So I go and retrieve the new battery and get back in line and the customer service rep has the same reaction about the battery, and tells me to leave them both there and she can ring them up like that. By this time her coworker is free and offers to help me and tells me to take the battery to the register closest to the door. My Grandma proceeds to ask what's the deal with the other lady and the battery, but the coworker brushes the question off and continues to assist and check us out. As customer service rep you should no make your customers feel uncomfortable, out of place, and unwelcome. If it wasn't for the coworker I would have just walked out and went to a more welcoming parts store. read more

This is the worst store for customer service... PERIOD! I used to spend a considerable amount of money at this store when you consider that I am not a business owner. Several employees recognized me by name and by sight... but today... after shopping for some parts, my female friend and I were approached after leaving the store and told that we were trespassed from the store and falsely accused my friend of stealing a screwdriver. A SCREWDRIVER! Mind you, at the time I had over $400 in my pocket, why the hell would we steal a screwdriver?! When I offered for them to search our persons and my vehicle, they declined. When we asked them to show us proof, they said that they didn't have any. My friend understandable got upset (she is 2 months pregnant btw) and kicked the door. They called the local police and told us that we had to leave. I refused to leave and opted to wait for the police to arrive. Again, we offered the police to search our persons and vehicle, the police declined saying that the store wasn't attempting to press charges but that it was the store's right to trespass us. DO NOT SHOP AT THIS STORE!!!! I have contacted the regional office and have yet to hear back from anybody. I will be demanding a written and verbal apology from the store manager as well as compensation. read more