I tried to order items online to get delivered to the house. The online is trash. I ordered and got charged and never received an order number. This online website is one of the worse you cannot rely on it totally a joke. read more

I ordered a battery online. I opted for the delivery service and the battery was delivered while I wasn't home. I had left the old battery core with my wife and asked her to tell the driver to give me a receipt for the $22.00 core charge. He said he would take the battery back to the store but couldn't give her a receipt. When I installed the new battery it was dead. I tried to charge it but it wouldn't charge. I called the store and told them that I had a battery delivered and the response I received was that they don't deliver. After a few minutes I tried to move on the the heart of the problem and told them that I just purchased a Delco battery from them. The person on the phone cut me off and said that they don't sell Delco batteries. I said that I was looking at the receipt and it clearly stated that I made an online purchase and that a Delco battery was delivered to me. I was then told that there was nothing they would do for me. They charged me $230 for a defective battery. I was able to purchase the same battery for $115 at another automotive store. I will never do business again with Auto Zone. They are ignorant, rude and disgusting. read more

Staff is extremely friendly and provides excellent customer service. I recently went there for windshield wipers and they installed them on my car for free. Kudos to AutoZone in West Haverstraw, NY. David Janpol read more

They always seem to upsell you in things, and won't ask if you need it. I went in to buy a headlight and oil for my car and the guy rang me up for this "bulb grease" and didn't ask if I needed it. That made me upset. It was only $2, but the point is, ask... or explain what it is you're up selling. I will avoid this location in the future. Maybe the other locations have better customer service. read more

This is not the place to go for auto parts if you need any assistance. Questions are met with attitude as if you are there to annoy them.

I went to get my car battery tested since I was having trouble turning it on on my way to work. Josh the employee said it was weak because on the testing machine that he used it stopped at 10 and not 12. The employee Josh said 10 meant that my battery was weak. I went back in the store and brought a new battery and they gave me a five dollar discount. In addition, to buying the battery I asked the employee what aisle I could get dark grey paint to touch up the color of my car. The employee Josh told me what aisle the paint was in. I asked if he could help me find it since it was my first time and I wasn't familiar with what I was looking for and he laughed in my face. I wanted to say something but I let it slide even though I found that disrespectful. We proceeded to go outside to put the new battery in my car and as he was putting in the battery he put the cover/lid to the battery on backwards and couldn't fit it back on. The manager whose name I do not know came out and had to correct him. The employee said "I couldn't figure out what was wrong and why it wasn't fitting correctly" but continued to say that he knew what he was doing. After the manager went back inside Josh the employee proceeded to screw down with a nut on the positive and negative terminal to make sure the battery was tightly on and in place. He then dropped the nut in my engine and I asked him to please find it because I didn't want that messing up my engine. He couldn't find where the nut had dropped. I then asked him to please either go and get a flashlight to help him see or to please get the manager to help because I was going to be running late to work. He went back inside and I waited there outside for 10-15 minutes with my mom. My mother then went inside to get him to see what was taking so long. When she went inside she said that the employee Josh was helping other customers instead. Yet we were also customers too at that time waiting to finished being helped. She told the manager what happened and asked for him to come outside instead since my mother and me were both getting frustrated at this point and the manager replied "I can't come and leave the store to come outside and help" because he was helping customer's in the store even though there was 2-3 other employees that could take over and we're also again customer's ourselves. As she was inside dealing with the manager asking him to please help us. I got on the concrete outside in front of my car myself and looked underneath the radiator and saw that that's where the employee had dropped the nut. Even though my hand and arm got scratched up I took it out and retrieved the nut with my hand within two minutes. I understand it was a mistake on the employee's (Josh) part but when I told the manager what happened and asked for a discount since I had to go through all of that and call into my job to take half day since it was taking longer than it should have due to the employee's (Josh) mistake. The manager was very rude to me and mother and said he would do anything to redeem us after what we went through. They never apologized for the mistake that was made. I lived in Rockland county all my life and worked in retail for 10 years. My family has been coming to that Autozone on 9w for years and we've NEVER had a problem with that store. The unprofessionalism and rudeness that was displayed and received in this situation was disrespectful and I will not be going back. Respectfully, the employees and manager need to be better trained in general on how to treat customers and handle situations like this better. Respectfully, it wouldn't let me post this review without rating it, however, I did not want to add any star ratings after dealing with the lack of disrespect and unprofessionalism. read more

AutoZone - There is the scratch marks that I got on my arm along with other scratches that I got from having to get the nut out of the engine of my car - Auto Parts & Supplies Near Me - West Haverstraw, New York

They wouldn't change my car battery (which is supposed to be done for free) because of the "corrosion" on my battery and that I would have to take it to a mechanic. There was barely any corrosion and just sounds like they were pure lazy. I had my friend change the battery and he laughed and said the little amount of corrosion there wouldn't be any reason to not change it, and that the guy was known as a dbag. read more

This autozone sucks i always go to the one in nanuet ny and they always price match walmart for me when i buy oil for my car the one in haverstraw the guy called the store manager Kathy and she said no so i left the 60 bucks of stuff i had and will never go back again read more