replaced my tire, caught an axle problem, brake problem and another tire, good job

I've been coming here for years to service different cars, and they have always been reliable and transparent with the services. I first brought in my old Nissan Murano here (over 150k miles) and although this car needed a lot of work (like all the time), Mavis proved to be one of the most trustworthy and transparent shops in the area. Then I got a Jeep (also over 150k miles), where it came with less problems but also was serviced by Mavis because of my good experience with them back when I had the Murano. Fast forward to today and I have a brand new car with no issues. I service it at the Honda Dealership for the most part but when I got a screw lodged up in the tire recently, I decided to pay my pals over at Mavis a visit, where they were very helpful and efficient. They had me in and out of there quickly and were just as awesome as I remembered them. read more

Had new set of Michelin Defenders 2, rear brakes, wiper blades, wheel alignment. Workmanship was excellent and made for an excellent ride. Friendly and competent staff. Had lunch at eatery next door and didn't have to wait too long. Good value. read more

not accommodating at all for people who work a 9 am to 5 pm shift. when if possible to show up without appt due to I work till 5pm, he straight said no sorry they can not accommodate me at all, that was very rude. read more

I wanted a wheel rotation. Unfortunately I don't have the lug nut key to remove the locking lug nuts on my car. They wanted $25 PER WHEEL to take them off. Now either 1) You have a master tool to do this, in which case it's a ten second job and you are blatantly ripping the less mechanically knowledgeable people off. or 2) You don't have a master tool, and have to resort to some sort of mechanical "butchery" to take them off, in which case you are incompetent. Neither really paints you in a good light. I am generously giving 2 stars because the time I visited a few years ago with a different car, there were no price gouging or other problems. Do better. read more

Charged me over $300 for brakes that I "needed" to pass state inspection, then after that work was done told me their inspection computer was down and they couldn't do the inspection. I should have trusted my instincts. They might be fine for brake work or tires but don't trust their assessment of what you "need" for inspections. read more

Kelvin at the front desk great service came in to get a tire patched fast and good work

The staff there could not be anymore professional. They were not pushy but did let me know that there were things needed. My car was done a reasonable time frame and I highly recommend them. read more

Beware: This was the worst experience. There were hidden fees. Also the mechanic left my car on while on the lift. It caused my car to need a jump and overheat. It had a brand new battery a week ago. No problems ever overheating. Horrible rude customer service. I will never use Mavis again. Later I spoke with other local people and many have had similar experiences read more

I live in upstate New York and drove 3 hours down to this specific Mavis because of the customer service and the prices. Kelvin was very helpful and provided me with exceptional service. I would recommend this location to anybody if they need their tires changed. read more

I have 2020 Nissan Altima awd I went to Nissan the whole time I had warranty once it was up I use Mavis the guy changed my front tires put Mavis traction control tires in front the tires . let alone at Nissan I only changed my tires once so when I went to Mavis they said I needed front ones so we did . as I'm driving around thinking the car was fine I start hearing chirping noise I had my brakes at Nissan changed once too but when warranty was up had Mavis change them. we kept thinking it was the brakes but find out it was the rear coupler Nissan and Midas and my uncle and my family mechanic said it was the tires . so with awd ur supposed to get all of the same tire from and back has to be all of the same . all mechanica should know this so now I went back and forth to Nissan and back to mavis more than ten times cause nobody wants to take responsibility . first they had the back tires as veerubber i didn't like those cause the car felt very different with those on then we changed them to hankook kinergy yes all four tires are hankook but different tread. the mechanics kept saying it's the same name the tread is the same they kept fighting back. no since I had more then 4 places look at car they all said it's the tires . so kelvin a nice guy helped me a lot with other parts of the car he wanted me to bring it back in claiming no oil or not enough oil was in rear coupler so bought it back in and they took old oil out and put new oil in then changed tires to all of the same . we drove it a couple of times it was fine but after a while noise came back now it's louder then ever .i want this repaired they need to just repair the part that I need. I'm on welfare now since they cutting me off I have to work but can't work cause of the car so now I can't feed my child or support us or even pay my bills. I have a video but too long of the noise. I'm the photos below is a Nissan bulletin. Then it was the tires one is Mavis traction control and the kinergy yes both made by hankook but as u can see it's different tire tread. As per mechanic at Mavis they kept saying it shouldn't matter that it's the same . All I want is to get this fixed own up and just pay to get it fixed . I don't want to go to the bbb . I want this resolved read more

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I made an appointment over a week before getting there for a NYS car inspection only to hear there has been no one there to do inspections in over 3 months. Why wasn't I contacted before wasting my morning? read more

They're good for an emergency tire plugging or replacing. The wait is 3 hrs & they try to sell u their credit card or say your car needs new this and that. read more

Best tire place in Rockland County! Andre was extremely helpful, informative & professional! Definitely would recommend.

I have been to the West Haverstraw, NY location twice. Once to get all new tires and the second to replace one tire. Both times customer service was exceptional. I would highly recommend this location. read more

Fantastic mechanics. Very trustworthy. Very professional And friendly. The prices are very fair and I trust them completely. They fixed my problems with my prius numerous times, in regards to my tires, engine and struts. Excellent. I only use this company now. read more

I was back twice in less than a week. The customer service experience was excellent. Both occasions were urgent and the guys at Mavis got the done with hesitation. I needed an inspection "done" my wife's car need a plug for her tire "done." I will be back again. Thank you guys for coming through during the 7th inning stretch. read more

I made an appointment online to get an oil change, inspection done and four new tires, and when I showed up they didn't have inspection stickers or the tires in stock (despite saying otherwise on the appointment confirmation). They rescheduled me for the next day, saying both the inspection stickers and tires would be in. When I showed up to the new appointment, the inspection stickers still weren't in. I decided to get the oil change and tires done since I needed both and already wasted two days. They said it would be done in an hour and a half, but when I called five hours later the car still wasn't done. When I showed to pick up the car, the manager volunteered to throw in a free oil change and lowered the price of the tires -- which I found odd because they are never that generous when I had gone in prior years. When I got to my car, there were fresh scratches/dings on my bumper that definitely weren't there before. There was no way of proving it and I knew I was never going back there again, so I just left it to be done with them. (I took photos of the bumper but can't seem to add them here.) read more

Was there a few months back. Service sucks and staff is rude. They put new parts on my car backwards and the axel snapped and their excuse was that 3 people worked on my car for the same job and they got confused. Didn't even apologize. I won't be back guess you don't want my business read more

Been here several times for minor things like brakes and plugging a leaky tire when my primary garages were swamped. The guys here are courteous and very knowledgeable read more

Went in for an oil change and they saw I needed other work done Kelvin, Dex and Jose were so helpful especially with the Flextire app and customer service! They called for me and Kelvin even let me use his phone because mine died! Can't say enough how nice they were! 5 stars!! If i could give more stars i would!!! read more

A few months ago I brought my 94 Miata to have rear brake pads and rotors installed. While the car was there I was told I needed a new rear passengers side caliper. I had this replaced while they had the car. Picked up the car and the e-brake was no longer working. No big deal-mistakes happen. I brought back the car the next day and picked it up the day after and it still wasn't fixed. I was annoyed at this point but didn't have the time to bring it back yet again. 2 months later I brought the car back to finally fix the e-brake and get the car inspected. I explained that it was never fixed properly. After waiting two hours I was told it would fail inspection because the e brake wasn't working and they didn't have time to fix it. I explained that it was working properly before I had the new caliper installed and they never put it back properly to begin with. Long story short they told me my car is 'old' and that the e brake cable was worn out (which isn't true after I had it fixed properly at a real mechanic.) The manager had an attitude from the beginning and we left it at they would order me a new e brake cable and call me when it's in. Never got a call 3 weeks later and as previously stated took the car to another shop who correctly diagnosed the issue as the faulty brand new caliper that Mavis installed. They made me feel like an idiot when in fact I new more about adjusting the e brake then their mechanic who brought me under the car to show him how to adjust the caliper. I will NEVER go back to this place again. read more

This place is so much better then Midas right up the block they are good with your car and best of all they don't recommend as much as Midas. Since Midas always seems to find something else when replace something else! Friendly in and out big spacy waiting area. Will come again! read more

First time here, Decided to come here because it was close to home. I have an appointment at 10 o'clock and I waited 3 1/2 hours to change tires and wheel alignment. I had appointment and Im not just walked in customer. That made me upset more when I Observed that other people walk in and their car are already inside the shop and in a 1 -1 1/2 hr they are gone. Not sure because they know the manger or what kind of car job they have. But it was upsetting to see that. Just FYI, before you come here, you can call if they have your tires first. And if u make appointment, come early. And if u have kids, better leave the car and come back later. Even though they said 1-1.5 hrs waiting it aint gonna happen. Because it seems like they overbooked their appointments. read more

I made an appointment the other day for 8am, everybody was late. Two hours just to change tires and do an ailgnment. The guy in the front desk forgot to tell the mechanic, that i was owed an ailgment from my last visit. So they had to pull me in the shop, just to tell me that i needed one, smh. I will never come back here again. read more

I actually always have a good experience when I come here. The people are very professional. Although I just read a previous comment about them trying to scheme customers into getting their brakes done, mine actually needed them done as I've had Ford tell me this as well (unless this is a tactic used by dealerships and auto shops, I dunno). Either way, I'd rather err on the side of caution. Can't put a price on the safety of one's life. Update: So I just left after getting my brakes done. I had asked the gentleman to also check my tire pressure because the light had come on. I just noticed that the pressure light is still on! Checked my receipt and "check tire pressure" is not listed. This reminds me of when I had new tires installed and asked them to change my oil. After I had left I realized they never changed my oil and had to go back. My advice: Make sure they did everything you asked before you leave. read more

I needed two new tires so I shopped around online and was able to find the best price through Mavis Discount Tire and there were a handful of locations in my area to choose from. I reserved my tires and appointment online the night before and had no issues. The waiting area has a small play area for children, a television and chairs, and to my surprise, two partitioned desk areas with electrical outlets. I had brought some things to work on while I waited so this was great. The tires were done quickly, but one of the employees came to tell me that they couldn't do the alignment because I needed a new ball joint. My initial thought was, "Oh great, here we go with them trying to sell me something." However, as soon as I said "I've heard of that but I don't really know what you mean," the employee took me to the service bay and explained the whole thing to me on my car. He answered all of my questions, had already called to see when they could have the part, and seemed to be genuinely concerned about me continuing to drive with it as it was. They were able get the part the next morning so I told him I would drop my car off first thing. I dropped it off, went to work, and when I came back a few hours later on lunch it was all done. Overall, my service was done quickly, the tires were the best price around, and everyone I spoke with who worked there was friendly. There was a man waiting for his tires at the same time as me who said the service was taking much longer than they said it would take. As I was leaving I overheard one of the employees apologize to him about this and explain why it took longer then they had expected. read more

Went to this Mavis back in September had 4 new tires installed also had my brake pads and discs changed,, today went back had an appt for 10:00am to check my brakes because they are making a squicky noise waited for 2 and half hour waiting asked why my car wasn't even looked at yet,,they said the mechanic had one car for that entire time and he didn't have time to check it,,( why not let me know why taking so long) asked for my key and left no customer service at all the guy at the desk said next time come at 8:00am so they can take you right in,, my question to that was why do you make appointments than,, VERY BAD,, NOT HAPPY AT ALL!!! read more

In the process of restoring a 95 T-bird, cost can add up quickly and can be extremely frustrating at times. I needed new tires on the Bird so I took it to Mavis in Haverstraw. As soon as I pulled in I was greeted by Jed in the parking lot. We talked about the car and told him some of the Bird history of sitting for 15 years. Jed was amazing on making sure we picked out the best tires at the best price for my budget. Jed walked my though everything including suggestions on what else I should have done to the car. I can't recall the name of the tech that worked on the car but he was amazing and super helpful as well. This Mavis location is amazing and I will definitely be returning for tires and need that my other 2 vehicles may need. Thank you Mavis!!! read more

On Saturday, April 23 2011, I took the company vehicle to Mavis Discount Tires in West Haverstraw on Route 9W for an oil change. The vehicle was left there and I gave them my phone number to call me when it was done. About 1 hour later, I was contacted by "Anthony" who said they had performed a "Safety Inspection" and they noticed that the brakes were very worn and needed replacement to the tune of $199 for the 1998 Honda CRV that they had in for an oil changed. I explained that I was not the owner of the vehicle and that I could not authorize this type of repair and to please put the estimate in writing and I would see about getting it reviewed and approved. When I went to pick up the vehicle and pay for it, Anthony was on the phone with another customer and he was telling them that they needed brakes and rotors. He is very convincing in his delivery and makes it sound really important to have the work done. The following day, I had to pick up another vehicle at a repair shop in Spring Valley that had the company van in for tire replacement since they were dry rotted and were slowly leaking air. I asked he proprietor of this shop if he could give me an estimate for brake work. The 1998 CRV was delivered to him and upon inspection, there was no need for brake repairs because there was plenty of life left on them. This leads me to believe that Mavis Discount Tire in West Haverstraw may be advising people to have repairs that are not necessary or they are charging for repairs that are ot being performed at all. What really troubles me about this is that Mavis Discount Tire was dealing with a "non-profit" agency and they were trying to get us to spend money on things that were not needed. I realize that times are tough but it is not fair to have someone come in for a simple oil change and then try to sell them hundreds of dollars worth of work that is not required. read more

I hit the curb while backing out of my driveway causing my tire to go flat. I went to Mavis tire on Sunday. There was no obvious tire damage but I was still concerned what they would tell me. Happy to say it was just the seal that I apparently knocked loose and the fee was only $16.50. I appreciate their honesty in not trying to sell me anything else and had me out of there in less than 1/2 hour read more

Watchout for the over-sell. Each time I have used Mavis Tire , I feel that they push unnecssary work on you. read more

Everytime I go to Mavis I'm always greeted warmly by the staff, which is rare these days. I always wait for my car to be serviced and its always done quickly and expertly. The staff are very knowledgeable and only recommend services that are needed for my car. In my opinion Mavis offers very high quality services at surprisingly low prices. If my car wasn't still under warantee I would definitely go there for all my car services (if they indeed have the services I would require). read more

Went in with an appointment for oil change and state inspection. First person in the door at 9 am. Out of there by 10 am. Could have been a bit quicker, but overall good experience. Will go here again. read more

The Mavis team is very professional, friendly, thorough and fast. They gave me two options with prices and explained everything thoroughly. They changed 2 tires in less than an hour. read more

One of the worst automotive experiences of my life. I was the first customer of the day and had a 8am appointment to boot. These clowns passed over my car for over an hour until i had to go to the manager ( eric) a real charmer who is more interested in eating than working and asked him why my car is being passed over. He finally found the strength to ask a mechanic to finally bring my car in. Another 40 minutes pass when the mechanic tells me to go with him to view imaginary damage and tries to hard sell me repairs. I told him that i just want my 2 tires put on. The mechanic looked pissed that i said no and took another 45 minutes just to spin balance 2 lousy tires. Stay away from these people, they are the worst. Horrible experience. read more

Several weeks ago I stopped by the Mavis -West Haverstraw location to get one tire changed and ended up waiting three hours. They have Terrible business practices. Don't go there. read more

The friendly treatment you get here is fantastic. I felt welcomed from the moment I entered. Had the work done in a timely manner. Had every step explained to me as he went. Will refer everyone there and this will be my go to spot read more

I want to say I've been coming to Mavis since this location open!! All I've had is great service. Oscar the manager is very helpful as well as his employees.. Oscar always goes The extra step to make sure the customer is very happy.. thank you read more

This place is the worst. They sell you defective tires and then they do not make good on them. They have no idea what they are doing. I would never go back and I do not recommend then to any one. read more