I decided to try this garage as it was a local shop(even though it is a complete dump) and Jack's…read moresold to a new owner. I just needed an inspection. I forgot to put the insurance/registration on the seat. The dude tore my car apart and when he couldn't find it he called me and scolded me for a solid 3 minutes. I told him that it was in the dash he was being a jerk. He said that it wasn't there and to come get my car. I picked the car up and the papers were right where I told him. Don't give this garage a second look!

Called the garage and asked him a question about a vehicle he did work work. The person I spoke…read morewith was very rude and as a previous reviewer said, he was a jerk. If you don't want to deal with customers why get into a business where you have to deal with people everyday? I wouldn't recommend going here at all.

my family has been taking their cars to them forever. very good service they work by appointment…read morebut usually have something open to fit an emergency in and they dont take advantage of people. ive spent thousands on repairs with them and never had a problem with workmanship.. highly recommended

My car was making a horrible front end noise, brake problem. Joe was courteous and got me in first…read morething. Found and fixed the problem within 15 minutes. Did an alignment and tire balance also. Was out of there within an hour....all without an appointment. Price was very reasonable. Would recommend this place highly

Don't believe any of the positive reviews on here. Cochran Ford NOTORIOUSLY sucks ass…read more The service department here is dishonest and completely inept. I made an appointment to have my car inspected at 10:00 am. At around 3:00 that afternoon, I got a call asking if they could keep the car overnight. I was told that they were busily working on repairing the recall. "Ummmm... What recall?" I asked. For some reason, they had been working on a minor, non-safety recall rather than doing the inspection. I told them I had to work late the following morning, and the halfwit I spoke with said he'd have the car delivered to me in time. So the next morning rolls around and, not surprisingly, the car was not delivered on time, and I was late for work. (I should also add that I live five minutes away from the dealership.) Again, this was all for a simple inspection, which should take less than an hour--unless you go to Cochran Ford, in which case it takes more than 24 hours. To add insult to injury, they gave me an unsolicited quote for $1500 to change my rear brakes and rotors. First off, I wouldn't trust these dumbasses anywhere near my brakes, because I enjoy living. Second, I would expect to pay $1500 for a brake job if I owned a Bentley, not a Ford Escape. So you can add "insanely overpriced" to dishonest and completely inept. Even if your car is under warranty, you should go to another Ford dealer, and if that's not possible, you should PAY for service elsewhere because the service department at Cochran Ford isn't worth dealing with. I later called and spoke to Charlie Dillon, the service department manager, who proved that Cochran Ford has a top-down approach to being useless.

To Whom It May Concern:…read more My name is Tina and I have been a loyal Ford customer for many years. Through my professional engagement with Eddie Adams, I was drawn to a local dealership (#1 Cochran Ford Monroeville located at 3696 William Penn Hwy, Monroeville, PA 15146). Mr. Adams was always polite and truly goes above and beyond to sell cars. For this reason, I made the decision to make my Ford purchase with this dealership. Lately, I've been experiencing issues with my brake lights going out. I would replace the bulbs and the lights would go out shortly after. I figured this needed to be seen by the dealership as my car is still under warranty. First, I arrived at the dealership on 05/09/2024 and Lindsay at the service desk gave me an attitude and acted like I was an ignorant customer. I pride myself as an intelligent professional woman who manages several employees. Needless to say, I was really appalled at how she treated me! I was told there would be a $180 diagnostic fee. I dropped off my car at 1:00 pm. Then, around 4:00 pm I called the service department for a status update. I was told my brake lights were out (this was already known and they were already informed). At that point, they had no further updates indicating that they didn't actually diagnose the cause of the brake lights going out. I was told by one of the dealer's agents (Austin Gockel) on 05/10/2024 that a Body Control Module will need to be ordered. Since they have my car and have to place an order, I requested to take my car home. Mr. Gockel stated that if I take my car home that they will have to reschedule the repair job. This made no sense since they still had to order the part! How am I to get around if I can't use my car? I even called their Service & Parts director Charlie Dillon and left voicemail messages. But, he didn't return any of my calls! I left my car with the dealership and received a phone call later that day. They said that they need my 2nd key in order to program it. Without it, they would have to order a replacement which is about $550. Again, this makes no sense. Why wasn't this mentioned before and what does key programming have to do with the brake lights? I'm already furious at this point!! I managed to locate the 2nd key and dropped it off at the dealership as requested. Mr. Gockel texts me later to confirm the repair job will be done by the end of day tomorrow. Then, today (05/14/2024) I received a text from Mr. Gockel stating that the incorrect part was ordered. He said that the correct part will be here tomorrow. I am still without my car and no options were provided to me due to their mistakes. This is not how a business should be run! I feel that they're treating me this way due to the color of my skin. I am getting the run-around and no one wants to help me. Furthermore, I feel that they're trying to add delays, run-around tactics and price gouging just to mess with someone. This is not right and I refuse to be treated like this. I demand immediate resolution! This is causing me to lose faith in Ford and valuable time from my day. I am requesting someone call me immediately to provide me with a sense of clarity and mutual resolution. Failing to comply, I will proceed with filing a complaint to Ford directly, Federal Trade Commission, Better Business Bureau, and the Attorney General. Your team has my contact info on file. Kindly, Tina

I don't trust my car with anyone else.... Richie is the absolute BEST.read more

my older sister and husband took their truck here to get the door fixed, they charged 650.00! when…read morethey paid, my brother in law went to unlock his door and the door wouldn't open, went back in and the guy wanted to charge them another 200.00 to fix it! they didn't know what they were doing, they broke it and should have fixed their mistake! he brought it out to my husband and he fixed the problem in 15 min. I warn you, he is a crook and will rob you of your money! he is not a mechanic, heck he don't even know how to be a parts changer!!!!!

Sharpe Auto Motive the service we received was impeccable the owner went over and beyond even…read morecalling us on a Saturday we were having many issues with an older vehicle, and he didn't stop until they figured it out. Even took time and parts that he didn't charge us for to try to figure it out. They are incredible and decent and honest. Thank you.

My car was towed there after the car lot I had just bought it from,Nexgen motors refused to fix the…read morebroken and leaking radiator, they already got their money.Sharpe automotive fixed my car in just one day.And they also talk respectfully to the customers And the price was reasonable for all the work put into my car. Janice Virgili

Jim (the owner) is very friendly and as far as I can tell an honest, knowledgeable mechanic. When I…read moreleft my car for inspection, I asked him to better secure some parts that I had repaired with zip ties after hitting a curb. He didn't charge me anything; he just examined the parts and declared nothing was going anywhere. Nothing has gone anywhere. It says a lot when a mechanic doesn't fix something you thought was broke, but it wasn't. I will be doing more business at Bob Hamer.

I wanted somebody to inspect my car to make sure it was safe to drive. The owner, Jim, did not do…read morethat. "I was trying to be a nice guy and I shouldn't have," he said when I called him out on the shoddy repair and inspection. A nice guy doesn't charge me $370 to fix a part of my exhaust while breaking a different weld joint in a different area. He was also told to fix my rear drum brakes, which did not get done. Upon calling him out via a phone call he asked me to bring it in again. I explained that it is an inconvenience of finding another ride to work and such. He offered to "have one of his guys ride me to work." No thanks. I got a partial refund without much effort besides his getting mad on the phone. Why give me money back? Because he did a bad job with low attention to detail and now he regrets being lazy. Take your car anywhere else. Read reviews for local. Sometimes convenience is tempting, but I assure you he is not worth the headache.

Before having you car fixed here you should look at this info…read moreMidaswexford.com I took my truck in just needing brakes and leaving on a flat bed with mysterious damage to the engine and a request for an extremely large repair build my truck is a 7.3 diesel f250 known for worldwide reliability. But some how they blew it up on a test drive I'm guessing. My truck has been meticulously maintained and is an excellent condition but when they got through with it it must even drivable

Great customer service every time I go in. Everyone there is always very friendly and they have…read morehelped me on the spot when I had nails in my tires twice! Very grateful for this location, thank you!

ProTech auto&truck severe they take great care of my cars and the service is wonderful. friendly…read moreand fast even though my car is very old they took great care of me they didn't make me feel like my car was any less than a newer car I like the fact that they do a thorough review of the car give you a printout to inform your brother things that might be wrong with the vehicle that you can get done then or at a later time that's great for people whose on budgets are fixing come you can actually see the cost and layout of everything before you get the work done so I view that as a great Plus

This place has been nothing but a pain in the rear today. My friend and I drop his van off for…read moreinspection. An hour later there is over $700 in repairs that are needed. The van was exempt for emissions so that goes to show you how much the van is driven. My friend says not to fix it. He'll fix it himself. They say come back in an hour and the van will be back together. We wait an hour and the van isn't back together. Their reason the mechanic never returned from lunch. So we wait again. Finally the van is back together. This time it is leaking brake fluid. Bad enough to leave a puddle under the van. When we lifted it the van must have shifted causing the brake line to leak is what they said. I heard good things about this place but nothing good came out of this experience.