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    1. O'Reilly Auto Parts

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    Cranberry Township, PA

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    O'Reilly Auto Parts

    4.0 (4 reviews)
    Open 7:30 am - 9:00 pm
    Updated 3 weeks ago

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    1 year ago

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    5 years ago

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    4 years ago

    Sean was so very helpful! I had a bad battery that Sean was able to test and change on the spot! Great customer service! Thank you!

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    6 years ago

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    NTB-National Tire & Battery

    NTB-National Tire & Battery

    2.1
    (23 reviews)

    We have gone to this location for various products/services. The service we have received has been…read moredependable and honest. No BS. It is usually busy and there is sometimes a wait for service, but not unusual for this type of business. Availability of appointments is reasonable. I've booked online, and though I had a tech issue so they didn't get my appointment for 10am this morning, they took care of my issue early and I was all set and on the road before the scheduled time. I've noticed that they will notify me about potential issues and make recommendations without aggressively trying to sell me on additional services/products which I really appreciate.

    I had a very frustrating experience at NTB. My appointment was scheduled for 10:00 AM, but when I…read morearrived to drop off my car, I was told that my tires wouldn't even be delivered until 1:00 PM. If the tires weren't available when my appointment was scheduled, I would have appreciated a phone call beforehand so I could adjust my plans instead of making an unnecessary trip. I was then told my vehicle would be ready around 4:00 PM. When I tried to discuss pricing while I was there, the employee said she would handle it later rather than reviewing it with me at that time. At 3:00 PM, I called to check on the status of my vehicle. I provided my name and vehicle model and was told it would be ready in about 45 minutes. Based on that information, I arrived at 4:00 PM, only to be told that I had been mixed up with another customer and that my car would actually take at least another 45 minutes. The delays were frustrating, but what really bothered me was the poor communication throughout the day. No one notified me that my tires hadn't arrived before my appointment, and I received inaccurate information when I called to check on my vehicle's progress. Overall, the experience felt disorganized, and I was left feeling that my time was not respected. I expect much better communication and customer service when I schedule an appointment.

    Autozone

    Autozone

    3.4
    (8 reviews)

    Carey the manager was the nicest and most knowledgeable parts store manager I think I ever…read moreencountered. She explained a policy for not replacing a battery under a seat that made great sense instead of just giving a "hard no", like most places did that I called before. I appreciated the knowledge and decided to buy my battery there and replace it myself. Learned I could do it alone and she reassured me I would be fine with my level of knowledge . Customer service is still important. I work in sales and I can tell you that I only go INTO a store if I want to ask someone a question. It's easy enough to order online so having some experience both in dealing with people's inquiries and product knowledge is very valuable. I will now get all my parts here and say hello. Went to drop off my battery today too and the guy there was also very nice. Had a quick chat and got my $23 back on my pocket no sweat. Sorry I didn't get his name. Shaved head, facial hair, glasses. They run a good ship there at a job that probably pays too damn low to incentivize being kind. Well done. Even in a parking lot that probably doesn't attract a lot of through traffic. Food trucks are good too. Stop for lunch while you are at it. Also Carey spelled her name when I asked and she said "it's spelled with 'care' because I do! My god. CLONE this manager. And please give her a raise.

    Had the pleasure of meeting Charlie today. Went out of his way to help me with my bike and answer…read moreall my questions. Thank you Charlie you're a legend!

    O'Reilly Auto Parts - autopartssupplies - Updated July 2026

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