New to the area and was looking for a good napa store to find a hard to come by oil filter. Arrived…read moreat there Auburndale store to find that it had Closed in 2011. (Confirmed by this Napa in WinterHaven.) The guys at the WinterHaven store quickly apologized and gave me very accurate directions to there store about 10mins away. Great customer service overall. It really bites that the Auburndale store is closed but friendly and helpful folks with the vast knowledge of the WinterHaven store made up for it. Definitely will be returning for all the projects my rig brings along.

My prior visits to this store were all good. Today was different…read more My 2 YO Advance AGM battery wasn't holding a charge. I went in for a battery check. The lady at the counter resisted testing it. She rather rudely questioned me . She challenged if I had bought the battery at that store. FINALLY, she condescended to check my battery. My battery tested weak. The lady said I should take my battery home and charge it. I asked about my Advance guarantee and she said they replace the battery ONLY if they charge it and it then fails testing. Note: she told me they only in response to my specific request. Also note: she NEVER offered to test for warranty. What a disappointing encounter. This was unlike any I've ever had at this store or at other Advance store around the country.

Absolutely horrible! Ordered something online last night…read more This store is 80 miles from me but the only store showing the merchandise in stuck. So I ordered it with only option, store pickup. Today I was ready to drive 80 miles for it but was wise and called to make sure they have what I ordered. Guess what! They didn't! And the explanation of my question, why is that I haven't been notified about this? " I have no idea, I don't know who was here last night! " For real??? They asked my number and email address in the order form and my order was supposed to be ready 30 minutes later, yet they haven't noticed 18 hours later they don't even have it!!! I'm glad I called! This is a joke, these employees should be fired!!!

Horrible customer service. Managers make customers wait in long lines while they take phone orders…read morewithout even making contact with the people in line, in their store, waiting. It's happened more than once. This last time I asked for a manager, one said, we are the managers. I told him, we (me and some other customers) are waiting in line while he tends to someone over the phone. We were in line before he took the phone call. And he's just ignoring us. The other manager just shrugged his shoulders. I put my stuff down and left. Total disrespect. I don't mind someone at the register taking a call. But put the caller on hold and tell them you are ringing up customers. Or take their number, tell them you will call them back. If it's a quick question, answer it and get back to those in line. But YOU MUST acknowledge the people waiting in line. Communicate to them why it is the person sitting at home on the phone is a priority over people who've taken the time to walk into your store. Never going back. New O'Rielly's up the street.

I love this auto parts store. The staff are friendly, knowledgeable and helpful. I always find the…read moreparts I need here. I've stopped by the other two major chains looking for parts on my way to O'Reilly. Success! O'Riley has what I need. I'm a single female "seasoned" citizen LOL who does my own maintenance & repairs (oil & transmission fluid changes, cabin air filter heater fan motor etc) & they are always helpful.

This morning I went to the Auto part to replace a part on my Truck, there I was assisted by a young…read morewoman named Marina who was kind to me. Because my official language is Spanish... this young woman gave me excellent service... People like Marina are the ones the company should reward because customer service is everything in the store and good service is a returning customer.

I had good service here before the place was sold. The new owners evidently had no idea what a…read moremess the place was when they bought it, and the poor fellow who's in charge now is up to his eyeballs in cleanup / reorganization. Anyway, I went there on a Saturday and he went out of his way to dig through a crap-ton of parts to find what I needed. The price was fair, and the service was friendly. Any perception of inefficiency or chaos should definitely be weighed carefully. I think they guy is doing the best he can with the resources he's been given. I am sure a five star rating will be common once they get things up and running again.

Location is wrong!!! They're in Auberndale! ...seem like nice guys over the phone though. They…read morewere willing to text me a picture of the part I was looking for; most salvage yards are "too busy" to do that for you. In retrospect instead of buying the wrong color door in town and then having to pay to have it painted, it would've saved me money (even after paying for the gas) to drive out to Auberndale to these guys!