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    AV Luxury Group

    4.3 (4 reviews)
    Closed 11:00 am - 7:00 pm

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    4 months ago

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    1 year ago

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    1 year ago

    Great shop. Thomas is extremely knowledgeable and passionate about all things AV. You're in good hands working with him.

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    2 years ago

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    Best Buy Maryland Parkway

    Best Buy Maryland Parkway

    (268 reviews)

    $$

    Eastside

    Customer service was on point today. Went straight there to do an exchange and the asian guy at the…read morecounter seemed new so Andrea I believe her name was came over and assisted. Asian guy still was good and attentive, just didn't know how to enter the exchange. Andrea knew exactly how to make the exchange happen and now I'm happy with my new tv. S90F. Small line but the people there at the customer service counter along with Andrea, got it down fast and no one was leaving upset this time. Kudos to her.

    I want to take a moment to recognize a gentleman who has consistently gone above and beyond every…read moretime I visit. It's never planned that he helps me -- he just always happens to be available when I need assistance -- and I'm grateful for it. His name is Charles Kelly, Sales Manager, and he is simply phenomenal. He deserves every bit of praise for the outstanding service he provides. Charles has helped me with everything from printers and laptops to big screen TVs. He is extremely knowledgeable, patient, and genuinely dedicated to making sure customers leave satisfied. His level of customer service goes well beyond expectations. Most recently, I visited the store on the Saturday after Black Friday, just browsing to see what deals were left. I spotted a Canon printer advertised for $112, but there were none on the shelf. I turned around and there was Charles. I asked if he could help me locate one, and he immediately began searching. He told me the system showed two in stock -- and then he literally ran around the store until he found them. I have no idea where they were hidden, but he didn't give up until he put one in my hands. This is exactly the kind of customer service that builds loyalty. I will continue coming to this store because of him. If you need help, I highly recommend asking for Charles -- you will be taken care of the right way. He is truly dedicated to his job and to the customers he serves. It's no surprise he's a manager -- and honestly, he deserves to be a district manager. Thank you, Charles, for all your help. You set the standard for what customer service should be.

    AV Luxury Group - electronics - Updated May 2026

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