My dad has been at Waterhouse Ridge Memory care for 2+ years. It is clean, friendly, well…read moremaintained, and the staff is attentive and compassionate. Finding a good memory care facility in the area is decent--we looked at a lot of places before we decided on Waterhouse Ridge; and we are happy with the results. I'm pretty surprised with a couple of the negative reviews I've seen. Working with memory care patients is stressful and demanding. Based on the interactions that my family and I have seen we have been very appreciative of the work that the staff does. I highly recommend this facility!

I have never been treated so poorly by a receptionist in my entire life. I myself am a receptionist…read morefor a medical office and I would never treat someone the same way that I was just treated today. The morning shift worker at 10:00 a.m needs to have some serious training in customer service. I called them to ask about the clinic. She had an entirely snarky attitude the entire time and seemed to hate the fact that I was asking her questions. She was also upset at the fact that our phones were having trouble connecting and that our words were delayed. I apologized to her that our phones were having issues connecting, then I asked if there was a manager I could talk to for more information about the clinic. She told me that I could physically come in to veiw the clinic and talk to someone on Tuesday. To which I said "That works perfect!" After that, however, she immediately told me that I should get my phone fixed before coming in because it will be an issue. Then proceeded to hang up the phone on me. I am astounded by the way she handled the situation. Needless to say, I will no longer will be inquiring.

My mom lives here and she loves it. She has been here 2 years and I can't believe how much she…read moredoes throughout the week. I wish I could move in.

Little to no cleaning has ever been done every time I go to visit my papa, staff seems to cycle…read morethrough endlessly (new people every visit). Floors are never vacuumed, bathroom is never cleaned (found poop smeared across the back of the toilet, on the seat and the wall that was there for TWO WEEKS). Absolutely disgusting and constantly get a runaround from the staff when asking them about cleaning. Extremely disappointing especially considering the cost per month to have "care."

Independent Living/Assisted Living/Memory Care Senior center in good location to shopping, bus, and…read moreeasy access to 26 interstate. Large, Spacious, Newer building. Best ADA wheelchair accessible apartments. Roomy, accessible sinks, roll-in shower, high ceilings, patio, first floor, back entrance to parking lot. Quiet, great staff, new responsive ED, good food, nice activities, exercise facility, outings. Coffee bar/pub.

This is a pretty new senior living community. A loved one moved in about 10 months ago and the care…read moreis outstanding. Med techs and caregivers are exceptionally knowledgeable, caring and skillful. Communication is easy and frequent. Many activities both on and off site. Friendly staff who knows everybody's names. Food is great. Absolutely no hesitation in recommending this place whether you want independent, assisted or memory care accommodations.

First thing that matters in a place where your mom is moving to: do they CARE about the people that…read morelive there? The answer here is a resounding YES. The residents aren't walking around like Zombies. They're smiling. Interacting!! Having fun! My mom is currently at a spot where not many residents are mobile. Where by 6pm it's a ghost town. And where the staff (minus ONE amazing staffer,) just doesn't care about the residents. It's pretty and new there but there is no warmth. No LIFE. Here at Merrill Gardens, there are so many activities that they have to print it on 11x17 paper and even then, the days are STACKED full!! They have two working vehicles for transportation. With two smiling drivers (Robert and Bob...no joke!) There are daily movies, bingo and bridge and coffee club and crafts and so so much more!! There's margarita Monday and Wine Wednesdays. Friday is a special cocktail hour. They want to get people together and having fun. And they do. And have I mentioned the food? It's actually really good. They have a menu. And a BUNCH of chefs and two restaurants. And 18 servers!! Oh and the staff. Have I mentioned them?? These people with smiles and hugs and WARMTH. All wanting to make it truly HOME for these people. The new leadership of Melissa Ubiles and Karla S bring a warmth, kindness and levity that was missing from Merrill Gardens. I'm so excited to move my mom to her forever home and to have these wonderful people taking care of her!!

This is specific to Memory Care wing and staff. We moved my…read moreparents from Touchmark to Merrill Gardens- we liked the double rooms and sunny outdoor space. We came during the transition from Ackerly and it was difficult, especially on the business side and I am not completely satisfied on that front. Invoicing and ACH has not matched and caused agitation. Monthly texts for proper communication and documentation has continued until just recently (6months). However, I only have great things to say about the memory care unit and staff. They've been stretched, they've pushed and they have been dwindled. However, the staff continues to be amazing. The managing director, Emily, is fantastic. She's worked double time and double responsibilities since our arrival and always has a smile on her face. Med techs are fantastic, personal attention and communications - throughout our residency. Recent additions of new social activities staff: Michelle and Stefana has been incredible. The two work with residents in groups and independently. They reach out and include family members with texts, emails and photos. They have implemented new practices. It has been amazing. Recently they hosted a surprise birthday party for my mother- serving her favorite things, pizza flowers and decorations. It was amazing. I love the personal attention the staff brings to the unit. Fresh baked goodies, dressing my parents up for occasions- including curling hair and makeup. They truly seem to care. I'm so happy we moved. I'm not always around and when away I am confident my mom and dad are in loving hands.

I live here now, in independent living. I chose to come after a lot of research. In part I came…read morebecause of the recommendation from several residents. The building is decorated in a comfortable style and I am proud to bring guests here. The staff is extraordinarily nice and helpful. The dining room servers are usually teenagers and they try to make us happy. I ask for something and frequently the answer is "of course". There is always something I want to eat. (The onion rings are the best ever). The building is older and appliances are tired. But they work. I am content.

So it's Sunday again at the Springs at Tanasbourne as you can see from my last post they do not…read morehave the staff available to care for the elderly who pay 11,000+ a month in rent. This time my dad got up in the night to use the restroom but couldn't make it and soiled the carpet in his assisted living bedroom (which happens to the elderly). The caregiver said that there just wasn't enough people on the weekends and in the evening to take care of it right away so they had to sit in their assisted living apartment and smell the feces all morning and afternoon until I raised hell and finally it was cleaned up at 4:30 in the afternoon.....you can have this type of care too for 11,000+ a month!

the staff at comfort keepers are well mannered, very helpful, patient and compassionate. The place…read moreis clean and neat. The facility keeps you updated and makes you feel supported. thank you for all that you do!!!

if i could give 0 stars i would. very disappointing service from management, rude and…read morecondescending. shorting paychecks, and changing hours without asking, and won't give you information if you need it. takes advantage of people needing to work by overworking. 20+ people have quit on the year he been there. i wouldn't recommend working there or having them work in ur home. untrustworthy people who steal,are creeps,or violate hippa laws. please keep your family safe and stay away!!

Call the supervisor of our care giver who is completely incompetent. "Will try to do some…read moretraining". How can you defend someone who is representing your company so poorly it's atrocious.

Home Care has been taking care of us for over two years. Every care giver they sent to us has been…read moreexcellent. By excellent I mean professional, skilled, gracious, friendly and punctual. We have had consistent caregivers over this period of time. The office staff is also very professional...they make sure our needs are met. I realize that there are other such agencies, but I would never leave Home Care. With a spouse who has major medical needs, it is critical that I have consistently quality care and Home care provides that. A+

They came without masks during big outbreak of in 2022 and gave a 78 year old Covid. Spent 11 days…read morein hospital intensive care.

Excellent care including meal preparation. Interested in patients. Doesn't.nickel and dime…read more Addresses issues important to the patient. High caliber individuals with a conscience. Only homecare provider I would hire and recommend.

I would like to highly recommend Senior Helpers of Vancouver. I have received a prompt response…read moreevery time I call them. The negative reviews about that are dated back several years so don't be concerned with that. They are very attentive. Nathan visited my Mom and me and was right away very responsive to our needs. We actually are the smallest contract they have yet Nathan treated us like we were a big contract. He didn't rush anything and answered every question we had. No pressure at all. Nathan is a great caring individual who is a real asset to Senior Helpers! I highly recommend Senior Helpers!

The salesperson, Nathan Harris, signed me up for $1,340 per month, for them to come here twice a…read moreweek, but didn't hear from them for two weeks. Then, got a call from their scheduler, who was telling me that they were going to come the following day, with an appointment. Not only had they not asked about my schedule (I had a dentist appointment the following day), but had no concern about me telling them that the appointment would not work for me. I told her to cancel everything, but she said that the only person that could cancel things, was the salesperson, who owns the company. So I told her to have him call me. When he called, he said that he would have to charge me for canceling the appointment in less than 48 hours. I quickly pointed out that they hadn't scheduled the appointment with less than 24 hours notice, giving me no notice. After that, he promised to refund my money! It has been 2 weeks, 4 phone calls I've made, messages left, and them still not refunding my money (as promised)!! Don't trust them. They will steal your money, lie to you, and act as though their unacceptable actions, are your fault! Not a good company!! Outrageous prices, and no concern about the needs of the patient, or the massive charges that they have!! For your sake, look for someone better to assist you.

My dad has been in assisted living at Touchmark for a month, and it has exceeded all our…read moreexpectations. Our first impression came from retirement counselor Veronica, whose warmth, compassion, and guidance were exceptional. We assumed Touchmark was simply putting its very best foot forward by having someone like her lead prospective families through the process. What we've learned since my father moved in is that Veronica wasn't the exception--she exemplifies Touchmark's culture. Every staff member we've met has shown such kindness, respect, and genuine interest and care. Touchmark's marketing materials talk about being a friend, an ally, and a giver. In our experience, they absolutely walk the walk. My dad tells people often, "This place employs every kind of person, but they all have one thing in common: they're NICE. And not fake, plastic nice." Knowing my father is surrounded by people who treat him with such warmth and dignity has given us enormous peace of mind. Touchmark was the right choice and we are deeply grateful.

I work with a team of caremangers all of whom do not recommend Touchmark. Like my previous…read morereviews, Touchmark should stay in the business of Retirement Living. No doubts it a beautiful setting and atmosphere but the leadership and care in their higher levels of care stinks and unfortunately most of those in those higher levels of care no longer have a voice to advocate for themselves.