I just had the best experience with Sarah Harwood. My husband and I are nearly in tears of…read moregratitude. We had the most informative discussion in less than 10 minutes that I have experienced with any company, ever. Extremely helpful in this sensitive situation. Thank you, Sarah

We were so happy to find Liz Fischer! She spent time talking to me and my husband to find out the…read moreright place for my brother-in-law to move to. This is a challenging time with Covid-19, but Liz arranged for us to see (by some different means) 4 adult foster care homes all in one afternoon. She also came to each appointment with us and jumped in appropriately to ask owners questions that she knew we needed answers to. She also provided us with a basic questionnaire form so that we had a list of some good questions to ask each owner. We ended up choosing one of the 4 places, and everyone is very pleased with the choice. Liz is knowledgeable and resourceful! Thank you Liz!

My dad has been in assisted living at Touchmark for a month, and it has exceeded all our…read moreexpectations. Our first impression came from retirement counselor Veronica, whose warmth, compassion, and guidance were exceptional. We assumed Touchmark was simply putting its very best foot forward by having someone like her lead prospective families through the process. What we've learned since my father moved in is that Veronica wasn't the exception--she exemplifies Touchmark's culture. Every staff member we've met has shown such kindness, respect, and genuine interest and care. Touchmark's marketing materials talk about being a friend, an ally, and a giver. In our experience, they absolutely walk the walk. My dad tells people often, "This place employs every kind of person, but they all have one thing in common: they're NICE. And not fake, plastic nice." Knowing my father is surrounded by people who treat him with such warmth and dignity has given us enormous peace of mind. Touchmark was the right choice and we are deeply grateful.

I work with a team of caremangers all of whom do not recommend Touchmark. Like my previous…read morereviews, Touchmark should stay in the business of Retirement Living. No doubts it a beautiful setting and atmosphere but the leadership and care in their higher levels of care stinks and unfortunately most of those in those higher levels of care no longer have a voice to advocate for themselves.

Portland is so lucky to have a place like Bridlemile Assisted Living for seniors needing 24 hour…read morehospital quality care around the clock. Alina and her mom Mary are amazing. Loving, friendly, great food. So responsive just the way care should be. And, the environment is so clean and safe. I could not recommend Alina and Bridlemile more for a person you love but needs to be supported right now. I am so grateful for Alina and her mom.

Bridalmile is a loving sanctuary-- an exceptional, welcoming care home where residents are treated…read morewith love and respect. It's a an intimate setting, which makes a big difference in the level of attention and care each resident receives. The staff take great pride in what they do, treating residents like members of their own family. Alina and her caregivers are warm, compassionate people. Needs are met promptly and thoughtfully. The home-cooked meals are made with love. There is always something in the oven. Communication with external family members is prompt. Alina and her team are quick to respond to any needs. Residents here are typically less mobile and spend most of their time in their individual rooms or outside on the garden patio. This peaceful space is perfect for those in the later stages of life. All are treated with dignity and respect.

POSITIVE STAFF INTERACTIONS Staff is warm, friendly and…read moreprofessional and dedicated to providing quality care. Living in Murray Highland has a supportive environment and teamwork among caregivers, making transitions smoother for families. We welcome you to come by for a tour and meet the staff!

Do Not Place a loved one here!…read more The prices are very high and the quality of care is very low. When I toured I witnessed the director ignoring residents and being oblivious to the loud, cold and chaotic atmosphere. The two large common rooms are under furnished and sparse in warmth and decor. The large TV on one wall was turned up so loud that we had to try and talk over it and again, the director Eugene, was oblivious. I watched the director Eugene ignore a resident complaint and turn away from him in a dismissive manner without care or concern or a plan of action. I saw a resident holding onto a wall rail in need of a Walker because it was too painful to walk unassisted and there was no staff available to help her. The environment was chaotic and felt dangerous and neglectful. I ended my tour abruptly and will be filing a formal complaint with the state. It is clear this company operates for profit with no knowledge of how to run a safe and effective Memory Care facility. Horrible. facility!!!

Jenilee and her care-partners Mark and Kate made my mom feel at home from day one at Heritage…read moreHouse. My family and I cared for my mom at our childhood home for 2+ years, but when her dementia progressed to the advanced stage, we realized she needed more care than we could provide. Luckily, we found Jenilee and her care- team at Heritage House. My family and I took a tour and were immediately impressed with the care team's friendliness, knowledge and ability to provide 24-hour skilled (and loving) care. Heritage House is located on a quiet, tree-lined street in a residential neighborhood. It's cozy and clean --full of plants and light, with a loving small dog and cat who like to check in on residents. Sadly my mom passed away a few nights ago (in her bed at Heritage House). Jenilee, Mark and Kate's thoughtful communication and care made my mom's transition a peaceful one for all of us. My family and I are eternally grateful and we 100% recommend Heritage House.

Heritage House is located in such a lovely neighborhood setting and feels homey and welcoming. Our…read morefamily is so grateful for the care and comfort provided to mom during her final months of life. The staff were always caring and attentive. They took the time to routinely communicate with family members and problem solve in order to provide mom with optimal care. It gave us such peace of mind knowing mom was surrounded by kindhearted, loving , and capable caregivers. Debbie W-S.

The staff at Holistic Care was more than we could have prayed for. From the minute we met them, we…read moreknew they were legit and cared very deeply about their patients and the work they do. This home was for my father, and it was our 4th attempt at finding somewhere that would meet the standards of care we had for him. The home itself is inviting and welcoming with a large backyard where we could sit in the sun with my dad and a very safe neighborhood to go for walks in as well. The food quality was far and above any other home and they made each of the meals themselves. It always felt more like a family than someone taking care of my dad. Jamie, Leo and Amanda were incredible with my dad and I always felt so peaceful knowing he was being well cared for, never being left unattended or neglected. The kindness they all showed not only to my dad in their everyday interactions with him, but also to my mom, sister and I as we went through the painful process of watching him die, was amazing. At the very end of his life, he didn't wake or eat for 7 days, and if there was a moment we weren't by his side, they were right there. Jamie personally stayed with him through the nights singing to him and holding his hand. I can't describe the peace we felt knowing that while we went home to try to rest to regain strength, he was never alone. Jamie, Val and their staff operate with the utmost integrity, kindness and love for everyone who walks through their door-both the patients and the family. Losing my dad was the hardest thing we've ever gone through, and having him get the best care possible made that journey just a bit more bearable. I would recommend this home to anyone seeking excellent care for their loved ones. Kylee

This place is awesome. The food is great, the staff is caring, and the owners are flexible and…read moreresponsive to individual needs. I highly recommend it!

Farmington's highly skilled and compassionate caregivers and staff provided outstanding care for my…read moremom until the end of her life. She came to live at Farmington after a difficult period. She had been in the hospital and then a rehabilitation center after suffering a hip fracture at a retirement community's memory unit in Portland's West Hills. That community looked like a high end hotel and was considered the best in the Portland area. It was expensive but I assumed it meant my mom would be receiving high quality care and that was extremely important to me. I quickly learned that a beautiful facility and high fees do not translate to good care. The staff were pleasant but did not seem connected to the residents and took care of their needs in a perfunctory manner. They were also unskilled when it came to working with memory impaired individuals. When I called to check in, they seemed to have no idea how my mom was doing and my mom was rarely bathed. This concerned me and so I ended up paying extra for personal caregivers several times a week. It was at this facility that my mom was intentionally pushed over by an 18 year-old unskilled caregiver and suffered a extremely painful and debilitating hip fracture. After rehabilitation, my mom arrived at Farmington Square. She was crying and clinging on to me as this was her third transition within a span of 2 months. I was not able to accompany her inside as Farmington was abiding by strict COVID protocols. The staff there went out of their way to help my mom feel at ease and helped her get to know other residents. They also reassured me. Whenever I called to check in on her, they clearly seemed to know and care about her and provided detailed updates. When I spoke with her on the phone, she seemed happy. Once limited visits were allowed, they were very accommodating. In June of 2021, my mom's health declined and she was placed in hospice. Initially, I was going to bring her to my home, but I realized her needs exceeded my capabilities. I felt like I was letting her down but after spending time at Farmington with her, I quickly realized that she had wonderful relationships with the residents and caregivers and it was home to her. My sisters and I stayed with my mom 24/7 during the last weeks of her life and we were able to observe the consistent high quality care that my mom as well as all the other residents received. These outstanding caregivers were all emotionally mature individuals who were naturally compassionate people. They were attuned to my mom's needs and she was receptive to their caregiving because they were well-trained and had developed a trusting relationship with her. The staff and administrators even took care of me and my sisters. They brought in trays with coffee, ice water, and snacks and sat beside us as we struggled to say goodbye to our mom. Through these experiences I have seen the very worst and the very best of care for a loved one. Farmington exemplifies the very best by focusing their efforts on hiring extraordinary caregivers, which meant that my mom was always clean and comfortable and experienced the joy of meaningful relationships and feeling loved at the end of her life.

These are all updated reviews since I live here and have had so many complaints come to the…read moreattention of Obusman and APS after six months of physical,mental,and financial abuse .I rarely get care ,called racist slurs ,dropped ,leg crushed in hoyer ,head hit against wall during positioning and there is one nurse for the whole large facility who can seldom be seen .Have seen the executive manager twice during these six months and once was when passing in hall Management never comes to see when called about a problem..I haven't been allowed in any activitys or even gotten up for bathroom.These are fake reviews and hope I screen shot the real negative ones .The staff is very unprofessional except Anna and Carlos two older caregivers who are very compassionate,caring and punctual .The reviews updated in April due to a meeting regarding their negligence.Hope things change since being able to finally have this meeting .I wish I was never placed here and may post the real reviews if found .Tells alot that they felt it necessary to update reviews after my complaints and grievances .If you believe these reviews you will be very disappointed.Food here often not nutritional.for health so have to buy my own or many days do not eat.I an kept in bed the majority of time and have waited up to four hours for medicines.Ask yourself how likely is it that all reviews are now positive I am optimistic about change after today's meeting about my care .Never given an itemized statement of what I am paying for Need to mention another young medic and care provider named McKenzie and did not mention because she is good but generally too busy to help bu tshe will welcome residents with care ,love and compassion

My sister has lived at Creekside for 20 years. She is very happy there and wouldn't consider…read moremoving. She has made many friends over the years. The staff has always provided a safe, friendly and positive environment. There are opportunities for engaging with other residents, including exercise classes, art projects, musical performances, and frequent field trips. The food is excellent. I believe Creekside strives for the best in independent senior care.

Creekside Village is a wonderful independent senior living community. It's right by Beaverton Creek…read moreand the landscaping is beautiful. They have art studios and a gallery to display the residents art. They go to parks weekly for nature walks. They have amazing food too with a dedicated chef who has been at CV for over 30 years! Great tenured staff to support the residents!

Shelley Jacobson is truly an angel. she went above and beyond to meet a desperate need that I had…read morefor my Aging sister-in-law. We had an emergency and she created away to come into our aid. It is so good to know there is always help from the Visiting angels!!

They hire people depending on their race/accent. Had an interview with them everything went well,…read moreand the they asked me about my accent and where am from. Before that the interviewer was telling me that i needed to do and i need to complete them by the end of week and when i told her about my accent and everything she later sent me an email saying that my application was not accepted. It's a discrimination and a highly unprofessional environment. WOULD NOT RECOMMEND ANYONE TO WORK FOR THEM. I can't imagine how bad they treat their elderly clients.

My family is grateful we found Hearthstone at Murrayhill. This community was a literal godsend for…read moremy parents dealing with diagnoses associated with Parkinson's and Alzheimer's. During a very stressful time, the community and leadership at Hearthstone made this process as easy as possible. My parents were at first reticent to leave their long-time home and move into this community, but they are now not only physically and medically safe, but they are socially and spiritually thriving. Thank you, Hearthstone for giving us peace of mind and giving us back our parents for what I believe will be for many years to come.

The facilities look so nice & there are many compassionate & friendly employees but the top…read moremanagement are awful & clearly demonstrate that they are concerned not with their residents or their family members but turning a large profit. My parent was there over a year & Mgmt continuously attempted to charge us for anything & everything. It was stressful & repulsive. With the exception of one person in Mgmt, the rest are leeches. After my parent died, only one Mgmt employee gave condolences after I called to tie up some things-not a word from the rest. At least they were finally showing their true selves. Additionally, one employee harassed my parent & tried to convert my parent to evangelical Christianity despite my parent being a reformed Catholic. I'd never recommend them, I'd warn people about what to expect. If you're very well-off, there's no problem but if you're on a fixed income, even if it's quite a healthy upper-middle class income, be prepared for them to bleed you dry...all while smiling & pretending to care. Avoid.