Terrance was great. I love my haircut. He listens and offered wonderful suggestions. The resulting…read morehair cut is fabulous.

I've been going to hair masters, the last couple years to have my roots touched up highlights and…read morehaircuts.. price ranging for my service anywhere between $200-$300.. I've enjoyed Terrence. He's done a great job. I bought some salon products from him when I was in for my root touchup and hair cut . I returned the products on my next service and told him that I was not happy with them and to just put a credit towards services and he said he would talk to the manager and take care of it.. I called to make another appointment with Terrence and talk to the manager to make sure that I did get credit applied to my account and she said they don't allow returns after 30 days.. I told her I don't go back in 30 days because my service is usually every two months and I felt I've been a good customer. The product was barely used and I should get some type of refund. I told her I would not be back to the salon, even though I enjoyed Terrence that does not allow good service to customers when they have a product that they buy that they do not like on their hair and was not told when I bought the product that I have a 30 day timeline to return it.. Very disappointed with her and this policy, they could easily use the product in their salon no loss to them and I will be telling my friends about this policy that I think is definitely wrong.. I was a business owner for 47 years and service and keeping clients happy was always top priority for me and my business.. hair masters has lost a very good customer for their future business.. PJK

Kenzie the massage therapist is so warm and welcoming!!!! Love going to get my massage by her just…read morewalk into her treatment room I feel relaxed and cared about

Unfortunately what started out as a great experience turned out to be a "horrible" one. I am a…read morevery loyal guy when it comes to people and establishing relationships. I'm not the easiest guy to deal with but I have very high expectations. Long story long the set up.....I moved to Gig Harbor from Seattle and tried a few hair stylist in the area but was not satisfied with the experience so continued to drive back and forth ( 1-2 hr round trip) to get my haircut. I finally found Hannah and frankly she was terrific. I was so relieved and continued to see her for quite a while but I did miss a few appointments which I was unintentional but is bad form I know.... Also, of course I was happy to pay for missing them. The story..... Jax moved to a new bld and are expanding their services so I went to the open house (which was madness by the way) it took me an hr and a half but I booked a few services ( $500.00 worth ) along with a hair cut with Hannah. That day my dog had to go to the vet so I missed the appointments ( although again I told then they found charge me) unfortunately I was told the receptionist that Hannah was "DONE" no "MORE) and was firing me as a client (first time for everything I guess) but she wouldn't even come to the phone sadly Anyway, I asked for the manager and was told by the receptionist (actually) I believe Hanna told her to tell me I could not talk the them ....So.... I continued and asked for the owners name and again was told no. I know this seems like a small deal but... I've never been so disappointed or rejected in all my yrs of dealing with any company as this is just not representative of what a customer service or customer facing company should do.... Bottom line....yes Hannah is a fabulous and fantastic hairstylist but...... she or a young girl taking appts should not be able to treat loyal guests who live in the community with such disregard and disrespect. I would not recommend JAX to anyone

Jennifer is the best! I've been going to her for years and she gets my hair right. She's done…read morehighlights and balayage for me and the best haircuts! I take my daughters to her for haircuts too!

Mickey is so friendly and great at what she does! Took my desires for a simple trim and gave me…read morevolume and movement in the perfect cut.

Salon is fantastic. Shampoo chairs are complete recliners with massage. Jason is the best…read morehairdresser you can get; he listens to everything you say and truly cares about making you happy.

I am extremely disappointed with my experience with Salon Riviera and how this situation was…read morehandled. About a month before the appointment, I received an email from Salon Riviera advertising an opening on July 3, 2026. Since I had the holiday off, I thought it was the perfect opportunity to book an appointment. The only thing I found unusual was that I had to pay $247 upfront before the appointment. On July 3, I drove to what I believed was the salon in West Linn, Oregon. When I arrived, the door was locked, and the business had a completely different name. Confused, I searched for Salon Riviera and discovered it was actually located in Gig Harbor, Washington--a city I haven't lived in since 2015. I immediately called the salon to explain what had happened. I told the manager that I live in Oregon, had received their promotional email, and honestly believed I was booking an appointment at the salon near my home. Instead of listening, the manager repeatedly interrupted me, spoke over me, and eventually hung up on me. I asked if I could speak with my stylist, Aislinn, since I had already paid $247 for an appointment I obviously could not attend. The manager refused, saying the stylist was unavailable. She told me she would speak with the owners about refunding me because no services had been provided. Instead, my appointment was canceled, and my credit card was immediately charged the full $247.00. I never stepped foot in the salon. I received no services, no products, and no consultation, yet I was still charged in full. Even if the salon has a cancellation policy, I believe there should have been some compassion and common sense in this situation. I wasn't trying to cancel because I changed my mind--I genuinely believed I had booked a local salon after receiving their promotional email. Excellent customer service means listening to your customers and trying to find a reasonable solution. Instead, I was treated with rudeness, dismissed, and charged the full amount for services that were never rendered. To the owner: My appointment was scheduled with Aislinn on July 3, 2026, at 12:30 p.m. I called your Gig Harbor salon immediately after realizing the mistake. The manager canceled my appointment because I clearly live in Oregon, yet my credit card was still charged $247.00. I have the promotional emails, appointment confirmation, and credit card records showing the charge from Salon Riviera, 5401 32nd Ave, Suite 101, Gig Harbor, WA. I work hard for my money. It takes me two days to earn $247, and losing that amount for services I never received is incredibly frustrating. I expected understanding and a fair resolution, but instead I experienced some of the poorest customer service I have encountered. I cannot recommend Salon Riviera based on my experience. ***************************************************** Erica, I strongly encourage you and your team to slow down, listen carefully, and fully understand the circumstances when customers call your salon or leave reviews. I do not understand why you believe I would have called your salon to cancel an appointment when I had every intention of showing up and, in fact, did show up for my appointment. Unfortunately, I arrived at the wrong salon due to the circumstances surrounding the booking. I have made every effort to resolve this matter directly, but I feel that the way this situation has been handled is unfair and unethical. I believe you owe me at least a partial refund of the amount I paid. I would prefer not to pursue this through small claims court, but I am prepared to do so if necessary. I hope we can resolve this reasonably and avoid taking further action. Terra

Hey Hello Hair! I…read moreabsolutely love this place. The ladies here are truly the best. I'm lucky to have Charla and Jessica taking care of my hair--my lifelong, deep red hair that I proudly say comes from my great-great-grandmother. It's that strong Indian red MC1R gene trait, and I don't take it lightly! I had hand and arm surgery in January 2026, and the girls even took care of my hair before my surgery. At that time, we were working through simple wash routines together because I couldn't wash my hair myself. They were so patient and helpful through all of it. By the time I needed my next move-up, I was ready to wash my own hair again, and they celebrated that progress with me. I truly love these ladies like I've known them for years. Everyone in the salon is so kind, fun, and genuinely caring--not just with me, but with every person who walks in. Going to my appointment at Hello Hair is something I always look forward to. I genuinely love being there.

I've been seeing Hallie for a while, and throughout my visits it has always been clear that gray…read morecoverage was important to me. At my most recent appointment, I specifically asked to focus on covering my grays, and she confirmed that we would make sure they were properly addressed. Unfortunately, the service did not fully resolve that concern. (And I paid over $300+) It was difficult to see in the salon lighting, but once I got home a few days later, I noticed quite a few grays still very visible. I reached out to let her know. Since I was in the process of moving, it wasn't feasible for me to come back in right away, but I was hoping we could discuss an alternative solution once I got settled or explore some form of help given I wouldn't have the time to come in right away. Instead, I was sent a link to purchase a gray touch-up stick from the salon. That response was disappointing and, in my opinion, not reflective of a professional resolution to a service concern. Clear consultation, and follow-through are essential in this industry, especially when it comes to gray coverage, which requires intention and attention to detail. If something cannot be fully achieved during an appointment, it should be communicated transparently with realistic expectations and options discussed in advance. I hope this feedback is taken as an opportunity to refine consultation practices and client care. Growth comes from listening and improving, not from becoming defensive, rude, or passive-aggressive. I truly wish her the best and hope she uses this as a learning experience. (And others find this useful if you're looking for gray coverage as part of your service) And btw(after reading the owners response): this was NOT a gray blending service, it was always very clear that I wanted my grays fully covered each time I came in.

Every time I go to studio six I leave feeling sooooo amazing. I see Shawna for her collagen…read moretreatment therapy. I've been doing it monthlyish for the past three or four months and I can absolutely see and feel a difference in my skin. Not only does the process feel incredible, she's so gentle and makes me feel so relaxed...massaging not only my face but also my hands and arms but I've seriously had people (many) make comments about how much better my face is looking. And I looked good before!! The treatment makes me look younger, as verified by several people who have known me for years and years. And it's natural, no Botox or fillers to get rid of the wrinkles that start by the time you're a 40 year old woman... Shawna also hooks me up with a great line of skin care goodies to help make it easy to care for my skin at home. It's a team effort! Not only do I highly recommend Shawna and anyone who works for her I totally recommend studio six for anything beauty related. It's a beautiful place, clean and super well cared for. Everyone is kind and helpful and you're guaranteed to leave feel better than you came in....even if that was amazing!!

I loved this salon until last week. My hair dresser went to Tacoma and since I don't want to drive…read moreto Tacoma, I took her recommendation for another hair dresser and made the appointment. When the day came I went and they were locked up tight and it looked like some of the furniture was gone. I have learned since that they have sold out to Gene Juarez. Someone should have called me so I won't go to either salon again.

Always will go back to Sharon because she always has your best interest in mind and will know what…read moreis realistic for your hair. I've been getting my hair done by her for over 5 years now and every time she has left me with exactly what I wanted each session. She tells you step by step when the change is happening. And is very on point with how long your session will go for the day. If something changes, she will let you know unlike other stylists that don't keep you in the loop when you're in the chair for hours. Sharon will always try her best to get your hair to what you want. If it's not gonna all happen in one session she will educate you and let you know if it does take more time. Sharon is by far one of the best hair stylists I've ever had and will always keep going back to her. She is amazing and always keeps the length I want when she gives you a cut and style as well! If you're on the fence about paying that price to get your hair done by sharon, just know that it is all worth it and you won't have to see another stylist again!!! There's a reason why and good hair needs a good investment!! Remember that!!

Sharon knows what she is doing! I've never had a stylist get me so blonde without breaking! She…read moretakes her time and is amazing at her work! I'm Always extremely pleased at the end of our sessions and always looking forward to touch up sessions! It took me a few sessions to get to the blonde that I am so don't expect to go from dark to blonde in one session. My hair always leaves feeling soft and healthy. Looking forward to our next session! :)

Scary response! Erica Six is a con artist and doesn't take responsibility for her actions. Could be…read moreconsidered narcissistic! All the while, my hair extensions keep falling out less than a month from my installation. What a joke!

If I could give Blonde Culture more than five stars, I would…read more I've been coming here for years for my blonding services, and there is simply nowhere else I would trust with my hair. Erica and Kristeena have created something truly special. From the moment you walk in, the space feels elevated and intentional. The aesthetic is stunning, high end, and beautifully designed. It instantly makes you exhale. It's relaxing, welcoming, and honestly the perfect getaway for a girls day. What makes Blonde Culture exceptional isn't just the gorgeous salon or the incredible blonding results, which are always flawless. It's the heart behind it. Recently, my daughter was hospitalized after breaking her femur. During that time she developed severe matting in her curly hair. I was overwhelmed and emotional and didn't know where to turn. Erica, Kristeena, and the entire team stepped in without hesitation. For four solid days they worked relentlessly and patiently to help us detangle and restore her hair. It was painstaking, time consuming, and emotional, but they showed up with compassion, love, and determination. They treated my daughter like family. They supported me like true friends. Erica is incredibly talented and so fun to talk to. She makes every appointment feel like catching up with someone you've known forever. Kristeena is just as warm, loving, and supportive and AMAZING at blonding. The energy in that salon is positive, uplifting, and genuine. Blonde Culture is more than a salon. It's a community. It's a place that shows up for you in the big moments, not just the beauty appointments. I'm endlessly grateful and I will never go anywhere else.