Salon is fantastic. Shampoo chairs are complete recliners with massage. Jason is the best…read morehairdresser you can get; he listens to everything you say and truly cares about making you happy.

I am extremely disappointed with my experience with Salon Riviera and how this situation was…read morehandled. About a month before the appointment, I received an email from Salon Riviera advertising an opening on July 3, 2026. Since I had the holiday off, I thought it was the perfect opportunity to book an appointment. The only thing I found unusual was that I had to pay $247 upfront before the appointment. On July 3, I drove to what I believed was the salon in West Linn, Oregon. When I arrived, the door was locked, and the business had a completely different name. Confused, I searched for Salon Riviera and discovered it was actually located in Gig Harbor, Washington--a city I haven't lived in since 2015. I immediately called the salon to explain what had happened. I told the manager that I live in Oregon, had received their promotional email, and honestly believed I was booking an appointment at the salon near my home. Instead of listening, the manager repeatedly interrupted me, spoke over me, and eventually hung up on me. I asked if I could speak with my stylist, Aislinn, since I had already paid $247 for an appointment I obviously could not attend. The manager refused, saying the stylist was unavailable. She told me she would speak with the owners about refunding me because no services had been provided. Instead, my appointment was canceled, and my credit card was immediately charged the full $247.00. I never stepped foot in the salon. I received no services, no products, and no consultation, yet I was still charged in full. Even if the salon has a cancellation policy, I believe there should have been some compassion and common sense in this situation. I wasn't trying to cancel because I changed my mind--I genuinely believed I had booked a local salon after receiving their promotional email. Excellent customer service means listening to your customers and trying to find a reasonable solution. Instead, I was treated with rudeness, dismissed, and charged the full amount for services that were never rendered. To the owner: My appointment was scheduled with Aislinn on July 3, 2026, at 12:30 p.m. I called your Gig Harbor salon immediately after realizing the mistake. The manager canceled my appointment because I clearly live in Oregon, yet my credit card was still charged $247.00. I have the promotional emails, appointment confirmation, and credit card records showing the charge from Salon Riviera, 5401 32nd Ave, Suite 101, Gig Harbor, WA. I work hard for my money. It takes me two days to earn $247, and losing that amount for services I never received is incredibly frustrating. I expected understanding and a fair resolution, but instead I experienced some of the poorest customer service I have encountered. I cannot recommend Salon Riviera based on my experience. ***************************************************** Erica, I strongly encourage you and your team to slow down, listen carefully, and fully understand the circumstances when customers call your salon or leave reviews. I do not understand why you believe I would have called your salon to cancel an appointment when I had every intention of showing up and, in fact, did show up for my appointment. Unfortunately, I arrived at the wrong salon due to the circumstances surrounding the booking. I have made every effort to resolve this matter directly, but I feel that the way this situation has been handled is unfair and unethical. I believe you owe me at least a partial refund of the amount I paid. I would prefer not to pursue this through small claims court, but I am prepared to do so if necessary. I hope we can resolve this reasonably and avoid taking further action. Terra

Hey Hello Hair! I…read moreabsolutely love this place. The ladies here are truly the best. I'm lucky to have Charla and Jessica taking care of my hair--my lifelong, deep red hair that I proudly say comes from my great-great-grandmother. It's that strong Indian red MC1R gene trait, and I don't take it lightly! I had hand and arm surgery in January 2026, and the girls even took care of my hair before my surgery. At that time, we were working through simple wash routines together because I couldn't wash my hair myself. They were so patient and helpful through all of it. By the time I needed my next move-up, I was ready to wash my own hair again, and they celebrated that progress with me. I truly love these ladies like I've known them for years. Everyone in the salon is so kind, fun, and genuinely caring--not just with me, but with every person who walks in. Going to my appointment at Hello Hair is something I always look forward to. I genuinely love being there.

I've been seeing Hallie for a while, and throughout my visits it has always been clear that gray…read morecoverage was important to me. At my most recent appointment, I specifically asked to focus on covering my grays, and she confirmed that we would make sure they were properly addressed. Unfortunately, the service did not fully resolve that concern. (And I paid over $300+) It was difficult to see in the salon lighting, but once I got home a few days later, I noticed quite a few grays still very visible. I reached out to let her know. Since I was in the process of moving, it wasn't feasible for me to come back in right away, but I was hoping we could discuss an alternative solution once I got settled or explore some form of help given I wouldn't have the time to come in right away. Instead, I was sent a link to purchase a gray touch-up stick from the salon. That response was disappointing and, in my opinion, not reflective of a professional resolution to a service concern. Clear consultation, and follow-through are essential in this industry, especially when it comes to gray coverage, which requires intention and attention to detail. If something cannot be fully achieved during an appointment, it should be communicated transparently with realistic expectations and options discussed in advance. I hope this feedback is taken as an opportunity to refine consultation practices and client care. Growth comes from listening and improving, not from becoming defensive, rude, or passive-aggressive. I truly wish her the best and hope she uses this as a learning experience. (And others find this useful if you're looking for gray coverage as part of your service) And btw(after reading the owners response): this was NOT a gray blending service, it was always very clear that I wanted my grays fully covered each time I came in.

Jennifer is the best! I've been going to her for years and she gets my hair right. She's done…read morehighlights and balayage for me and the best haircuts! I take my daughters to her for haircuts too!

Mickey is so friendly and great at what she does! Took my desires for a simple trim and gave me…read morevolume and movement in the perfect cut.

Terrance was great. I love my haircut. He listens and offered wonderful suggestions. The resulting…read morehair cut is fabulous.

I've been going to hair masters, the last couple years to have my roots touched up highlights and…read morehaircuts.. price ranging for my service anywhere between $200-$300.. I've enjoyed Terrence. He's done a great job. I bought some salon products from him when I was in for my root touchup and hair cut . I returned the products on my next service and told him that I was not happy with them and to just put a credit towards services and he said he would talk to the manager and take care of it.. I called to make another appointment with Terrence and talk to the manager to make sure that I did get credit applied to my account and she said they don't allow returns after 30 days.. I told her I don't go back in 30 days because my service is usually every two months and I felt I've been a good customer. The product was barely used and I should get some type of refund. I told her I would not be back to the salon, even though I enjoyed Terrence that does not allow good service to customers when they have a product that they buy that they do not like on their hair and was not told when I bought the product that I have a 30 day timeline to return it.. Very disappointed with her and this policy, they could easily use the product in their salon no loss to them and I will be telling my friends about this policy that I think is definitely wrong.. I was a business owner for 47 years and service and keeping clients happy was always top priority for me and my business.. hair masters has lost a very good customer for their future business.. PJK

Sarah is THE BEST hair stylist in town! I've been seeing her for over 5 years and can't even count…read morethe number of times I've received compliments on her work. I am constantly able to refer new clients to her because her work speaks for itself. She is very meticulous when it comes to doing hair. She listens to what I want and ensures that I am satisfied every single time. You will never see any other stylist after you go to her, I promise!

From the owner: Hairstylist, colorist specializing in balayage.read more

I was looking for a new salon and read great reviews so thought I would give it a try and I'm so…read moreglad I did!! Asia, the owner and stylist who cut my hair, did a fabulous job! She listened to me and picked up right away on what was needed. I'm so happy! Thank you Asia!

Asia was amazing!! She was so kind and created a relaxing atmosphere. She listened to the kind of…read moreblonde I wanted today and truly ensured I got what I wanted! This is a female owned business so please support!! Thank you for the great conversation and making me feel so beautiful

Let me start off with how cute the interior of the salon is! It gives an earthy and modern feel…read more The restrooms are kept very clean and it was nice to have coffee, tea or water as complimentary. Upon entering for my appointment the two gals that I engaged with were very welcoming. I believe the gal that checked me in was Megan and the other gal I forget her name but she has red hair with cute bangs in a ponytail who was letting me know not to worry about the hour parking in front of the salon. My advice to those new to the salon is to get there early as parking is limited in the front and the ample parking would be across the street or in the residential area. Now let me get to my stylist who wow'ed me. This was my second time around with this stylist. Backstory I met Shawn Babauta at JCPenny as I went in to get a haircut and she mentioned she was moving to Dolce Salon which was the best decision she made as well as for Dolce Salon to add an amazing stylist to their team. Shawn is so talented and the thing I love about Shawn when I first met her was she listened to what my concerns were and what my inspiration was. Also Shawn gives good feedback on styles that compliment your face and how much work a certain style would be for example bangs. That's a plus for me because not many stylists listen or give you that type of feedback. When it comes to a long term stylist I feel that not only are their talents a plus but also vibing with them is important. Shawn I'm so happy my husband found you on social media because moving here due to a military move is always a bit rough. Now to end my long review go check out the pictures I will attach because Shawn did more than what I expected and then some! That's how talented Shawn is! You will see before and after pics.

I brought Ari Barajas-Mier a color challenge and she conquered it! I'm leaving with exactly how my…read morehair looked in my 20's, full of vibrancy and contrast. Ari understands hair science and I'm thrilled with my new color/cut.