I am so incredibly disappointed with this flower shop. i do not recommend anyone buy flowers from here. First, the flowers we ordered was a medium bouquet for $44.99 with a free delivery special. At the checkout a $24.95 service fee was added. I was a bit upset at this hidden price, but decided to buy them anyway. I ordered a bouquet of flowers for a little girl who just had mouth surgery from my son whom I'm trying to teach to be a respectable young man. I ordered them a week in advance to assure that they would arrive on a specific day to brighten her day. The afternoon of they day they were supposed to arrive I received a call explaining that the flowers weren't delivered because they couldn't find the house. They asked me to verify the address. Not only was the address I gave correct, but I googled the address while I was on the phone. The first thing that popped up was the house on Zillow from the last time it was on the market with a clear image of the address above the garage door. Then while she was still on the phone I used Google maps to make sure I didn't just get lucky. Again no issues finding the house. Then she proceeded to tell me that they tried to call the number I gave and no one answered. They actually only left a text and nothing further. Then since it was almost evening and they didn't deliver the flowers, the little girl had to go to her dads, so they were directed to try to deliver the flowers to her dads house. As far as I know, the little girl won't be getting flowers today. My son is heart broke that he couldn't get his girlfriend something beautiful to brighten her terrible and scary day. read more

If I could minus a star, I would. Disgusting service (no service) missed delivering Mother's Day flowers to three of my family members. Told my sister her order was delivered to me and confirmed by me, and I never received a call. They lied and when my sister called them to find out what was happening, they kept her on hold forever with no results. She wound up canceling the entire order and apologized to us for not receiving our flowers. How unacceptable!! Why are they in business? After days of frustration, they finally refunded her money. However, they ruined the special thought and surprise for all of us! DO NOT ORDER FROM THIS COMPANY & REPORT THEM TO THE BETTER BUSINESS BUREAU!! read more

SCAM SCAM SCAM SCAM alert SCAM SCAM SCAM SCAM This absolutely has to be a money laundering operation for organized crime. 100% I ordered and paid for next day delivery. I got a notification saying it was delivered the next day, which was a lie. Nothing showed up on my doorstep. Just crisp beautiful spring time air, which was lovely but no flowers. SCAM SCAM SCAM SCAM FRAUD FRAUD FRAUD SCUMBAGS SCUMBAGS Matthew Neuenhaus a former Navy Veteran from the New Jersey is running this toilet of a company. What a shame. read more

This is THE WORST place to order flowers from. They don't deliver when they say they will, impossible to get support, and crazy hidden fees. Spent 35min tryin to cancel my order after I saw their crazy service fee only to get it "waived". Kept my order and then the order never showed up!!! Stay away from this place!!! Terrible!!!!!! read more

BIGGEST SCAM! DO NOT ORDER!!! The expectations versus what I got for Mother's Day. I paid $130 for premium to get flowers that look like a $30 arrangement. I guess I'm lucky my flowers weren't dead seeing other posts ‍ the fact that this place can continue to exist and scam people who are trying to get something nice for holidays, anniversaries, for people who are sick, for relatives, is disgusting. read more

Ava's Flowers - Flowers - Florists Near Me - Mahwah, New Jersey

See all

I called days early to have flowers delivered by noon and they basically told me tough luck. I would NOT recommend. read more

A scam. My sister ordered me an orchid plant on 5/9/26. The said it delivered, it did not. They called me three times to ask if I got the order, which I hadn't. Finally on 5/19/26, some guy at 10 pm dropped off the saddest dead bunch of flowers I have ever seen. Some cheap bouquet you could do better buying at the grocery store. Terrible. Go local vs these 1-800 brokers...who have no clue who is creating and shipping flowers. read more

Ava's Flowers - Dead flower delivery that was supposed to be an orchid plant - Florists Near Me - Mahwah, New Jersey

I ordered flowers for my mother 3 days prior to mother's day, I selected the flexible delivery that allowed for the flowers to be delivered anytime up until mother's day. My mother never got the flowers and two days after mother's day I was notified that they refunded my order because they had too many orders. When I tried to call and get something done, it was impossible to get a customer service person on the line including at least 5 attempts. I would never use this company again. read more

Ava's Flowers - received days after mothers day. - Florists Near Me - Mahwah, New Jersey

I ordered flowers to be delivered on the same day for a funeral. 7 days later I was notified by email the flowers were unavailable at that time and unless I notified Avas the ordered would be delivered the next day. I was stunned that the order had not been delivered as promised. I called. They offered 15% refund and the order would be delivered yet today. I requested a full refund and delivery today. Ended up settling for a 30% refund, letter of apology and delivery today. I settled for this and still very unhappy. This took at least 45 minutes of my time. FIVE MINUTES AFTER THAT PHONE CALL I RECEIVED AN EMAIL stating the flowers were unavailable and could I call to make another choice. I called the number. IT WAS A NON OPERATIONAL NUMBER! DO NOT DO BUSINESS with Ava's Flowers. Fair warning. read more

Total scam. The flowers were a joke and in no way resembled the image on the website (see below). Further, there was a $25 service charge added after delivery, though never mentioned in the ordering process. It took no less than 10 attempts to reach someone to resolve the issue, as their online site did not work. They charged $90 and refused to do more than $20 refund. I would absolutely NOT recommend them. read more

Ava's Flowers - What arrived and were dead in two days. - Florists Near Me - Mahwah, New Jersey

They charge you extra to deliver in two hours. Four hours later no flowers. They have overwhelming negative reviews. I wish I had checked before ordering. read more

DO NOT ORDER FROM THIS PLACE. If I could give a business a negative star, I'd give them -10. I ordered what I thought would be a beautiful bouquet of pink and white roses for my mom on Mother's Day. I even went so far as to buy a large. This is what I ordered and this is what was delivered. There is no care toward the stems, it's more stems than budding flowers. Value of this is $5, not $107 (yes that's what I paid)! I could have picked better flowers from the sidewalk. To make matters worse, their customer service is nonexistent. Truly disappointed and will NEVER order from here again. I urge you to shop local!!!! read more

Ava's Flowers - the delivery - Florists Near Me - Mahwah, New Jersey

See all

I ordered a bouquet from this place for a wake. I ordered the large bouquet which was $100. What a rip off. This was no $100 bouquet. Never again! Loans my lesson and will always order local small business. They also had the audacity to charge me in $28 service fee. Are you kidding me. What a rip off. Stay away from this place. read more

Disgusting excuse of a florist, see bouquet ordered vs "bouquet" delivered. An arrangement from Safeway would've been more pretty and $80 less expensive. read more

Ava's Flowers - What I ordered - Florists Near Me - Mahwah, New Jersey

See all

If I can give them zero stars I would. Utterly disappointed that I didn't bother checking Yelp reviews prior to purchasing. As everyone has stated, do not purchase from this place. Total scam for your bucks. I can understand substitutions for flowers but a completely different and terrible arrangement of flowers is something else. I also ordered "size as shown" bouquet with abundant flowers but it was sparse. Paid $80 for absolute trash. Reached out to customer support... we'll see if the customer service is any better. Thanks for ruining Mother's Day Ava's Flowers. read more

See all

BEWARE! Like the other reviewers of Ava's Flowers, I was completely SCAMMED. I called to order flowers for a friend's 80th birthday. I chose Ava's because a saw a lovely, reasonably priced bouquet. The person with whom I spoke left the impression that they were a local delivery. (Not true) He assured me his delivery truck would get the flowers to my friend before noon. The first inkling of a scam was that the price of the bouquet was more than what was listed on the website. (Why didn't I see the red flag?) soon thereafter I received a text saying that the bouquet was not available. They gave me alternatives via email. I chose one. I received a text that the flowers were delivered. (They were not.) And like the other reviewers here, I spent hours and hours on the phone trying to get a response. (No one ever returned my calls, as promised.) Finally I received a text saying that my money will be refunded. I'm waiting. I'm so angry at myself for not checking the Yelp reviews before dealing with this company,or any unknown company. And Thank You other Yelp reviewers for assuring me that I wasn't completely crazy - just absurdly gullible. read more

This should be a zero star. I ordered flowers yesterday morning for a delivery for today. These flowers were for a funeral and they never arrived. This company is despicable and I just got finished firing off an angry letter to the BBB. These scammers need to be stopped. read more

Ava's Flowers - This is what the family received. - Florists Near Me - Mahwah, New Jersey

See all

Do Not Order Flowers From Ava's Flowers!! I ordered two arrangements for a funeral and was promised them the next day which was the funeral. They called several times for substitutions and I said some of them were okay but some weren't (colors) and they said I would be accommodated. They called the morning of the funeral and said they had to cancel one order and I had to request a refund as they wanted to give me credit for an order I needed that day! Then the other order turned out awful and I was embarrassed to have it at the funeral. I had ordered white and muted blue flowers (the types changed several times with substitutions) and the arrangement I received was all bright orange red and yellow! The tag on them even stated bright colors which I specifically stated I did not want. When I called them they offered me 50% refund and 50% credit! The funeral was over! I did get the refund but not without holding for long periods of time (every time I called them I was put on hold and sometimes hung up on!) I hope no one ever experiences the awful service I did. They are not local and I only spoke to agents that were overseas (I think the Philippines ) and they would not give me the local florist number to contact about my order!! They Are awful!! DO NOT BUY FLOWERS FROM THEM! read more

Ava's Flowers - This was the White with muted blue arrangement (which should have been on a stand) they sent! Nothing like they promised. - Florists Near Me - Mahwah, New Jersey

I spoke with a CS rep when I placed my order. I said my cousin's favorite color was blue. She suggested the Sun, moon and stars arrangement. the photo has some blue flowers, a blue vase, and blue ribbon. The actual product received had very few blue flowers, no blue vase and no blue ribbon. They should be ashamed of themselves. They said they created it to 'recipe'. Wish I could publish photos. I learned that Avas is an online company. Their customer service is the WORST I have ever experienced with a florist. I tried to get a redelivery. I tried to get some money back. Neither occurred. I Just went around in circles with their automated Customer Service system. I highly suggest you stay away from them. read more

If I could give them a 0 I would. Don't fall for this business. They are every place when you google florist. The flowers were delivered two days late and looked like a child put them together. They were not even close to the amount of money my daughter spent on them, which was over $150.00. Find a good brick and mortar florist in the area and order directly from them. read more

Ava's Flowers - Substandard floral arrangement. - Florists Near Me - Mahwah, New Jersey

See all

Is there a zero star available? The worst. First said they couldn't deliver on a Thursday; it'd be Saturday. Then, they couldn't create what I ordered; a simple mixed floral bouquet, which I had to change to assorted roses and strawberries. Did the order arrive by Saturday? No way; Monday. Was it assorted roses? Nope; all red. And the strawberries? Smashed, the chocolate hade turned white in spots and they were smashed. Happy Mother's Day, mom! read more

Ava's Flowers - Gross - Florists Near Me - Mahwah, New Jersey

See all

Don't fall for this fake company. They are a scam, post fake photos of bouquets you'll never receive! ‼‼ read more

Ava's Flowers - This is what was ordered - Florists Near Me - Mahwah, New Jersey

See all

I would leave zero stars if possible. I ordered the Starbright Bouquet the day before Valentine's Day for my elderly, widowed mother who has just entered hospice care. The price paid? $126. (Pictures included.) What was delivered bore little resemblance to what was advertised. The flowers appeared closed, unhealthy, and dull. The vase was a plain glass cylinder rather than the deep red, curved vase shown online. The substitutions were not similar at all, nor were they comparable in quality or value. For Valentine's Day, instead of the Valentine balloons (one mylar, two latex) I ordered, my mother received two identical mylar balloons that read: "Congratulations! Awesome. Wow. Way to go." What an entirely inappropriate message for a dying, grieving widow on Valentine's Day! Customer service is virtually nonexistent. I was routed only to chat bots, automated recordings, and unanswered emails. I disputed the charge with my bank and will be filing a BBB complaint. *I strongly caution others against using this company, especially for meaningful or sensitive occasions. I should have dug deeper prior to ordering. Their reviews are abysmal and the entire experience, a debacle. read more

See all

This is by far the most deceptive, horrible and fraudulent floral company I have ever "dealt" with. This is a pure and true SCAM! This is a call center intermediary, run by bots or sales people who lack the "authority" to move your issues up to a supervisor or even connect you to the customer service department. Please DO NOT BUY from them! They are NOT local to you. They are NOT going to deliver your flowers. IF you get a delivery, every review shows the flowers will be pathetic or completely WRONG! They will charge you without a second thought, while picking your pockets! I purchased 2 Valentines arrangements, with same-day delivery for 02/14. Got an email that night, saying the flowers were delivered. Despite this, no flowers on my porch, nor any ring notifications to speak of! Customer service is non-existent and you are put in a sea of "call-back" requests. Every single call-back I received was sent directly to my voicemail box, not even a single ring. I have no idea how they figured out how to do that! (and no, I have no fliters on my calls and set my phone to accept all calls). I've read that they delete comments from their Facebook and social media sites that are informative to other potential victims. They had a lawsuit judgement against them and have thousands of negative reviews online - moreover, they LOST their libel lawsuit against the hero over on FB who actively exposed them! Let my moment of stupidity be a lesson! Just go to the ACTUAL local mom and pop and get better flowers! read more

Terrible. Scammers. Do NOT buy from them. Purchased 2 Valentines arrangements. NONE were delivered. Credit card charged. No customer service agents, only BOTS. They delete comments from their Facebook and social media sites that are informative to other potential victims. They had a lawsuit judgement against them and have thousands of negative reviews online. I should have done my homework before trusting them. BOGUS BULLSHIT COMPANY. Buyer beware!!!!!! read more

If you want to save yourself from extreme embarrassment, I highly suggest you stay away from this company! They say they are a family business but as soon as they pick up you can tell it's a big call center. We ordered and asked for the largest wreath size because our very close relative had just lost their mother. So we wanted to pay our respects and show our love by getting a nice and large arrangement. We were told we are getting the largest size. We also paid for two printed banners to be displayed on the "large" wreath. Once we saw the arrangement, the banner was handwritten and in bad handwriting. They even made an error in the letter "m" in family and they left it. And the wreath was the size of our hand. No exaggeration at all! Please don't waste your money on this terrible company. Our family is completely embarrassed of the arrangement that was displayed at the funeral in front of our loved ones, family and friends "to show how much we care" for the relative that lost a loved one. We paid for the largest arrangement to show our love and respect and what was displayed was the complete opposite. Please save your money and dignity, AVOID THIS TERRIBLE COMPANY! read more

Ava's Flowers - Florists Near Me - Mahwah, New Jersey

See all

The order was placed to celebrate a 50th wedding anniversary. The delivery was two hours late, and the quantity of flowers proved insufficient for such a high-priced purchase (I had ordered an item advertised as being of the highest quality). The photographs to substantiate this claim provided. I demand a full refund. read more

Ordered one arrangement and received flowers that didn't look anything like the flowers I ordered and it wasn't delivered ago. read more

See all

The company lied about being local to Allen Tx. They're lying on their website stating they are 5-star. They lied when I asked for a photo. (didn't get for days until after I asked again). When I called, they asked way too many questions multiple times in an attempt to twist things. Their order was wrong in every aspect: the colors, flowers, and design. They offered 50% refund, which I would have accepted, but the way they handled it, I asked for the full. They said they sent me confirmation. Told me I should be assured they did. I told them they should never use that word. I didn't get the confirmations, but I made them stay on the phone until I did. I had to make them resend it. read more

See all

I also thought this was a local florist, but it is NOT. Below I posted a picture of what they advertised, but I had them add another dozen roses. Note the vase and the ribbon and the berries. The second picture is what was sent to my sister. I paid $165 for that. You can't reach them. Customer service is all by bot. When I did finally reach someone after hours of trying, he said they would send a replacement piece. Not only didn't they do that, but there was no record of me talking with them telling me they would send a replacement. Their website kept going around and around in a loop. I could never get to the option I needed. I wasted hours and days on this. My first mistake was not paying for it through PayPal or a credit card that would have reversed their payment. When I researched them, they had complaints and legal actions dating back years. There's no way to get my money back but I'm posting reviews every place I can find. read more

Ava's Flowers - This is what they sent. For $165. - Florists Near Me - Mahwah, New Jersey

See all

First ordered from Ava's in 2016 & they were great. Ordered from them a few weeks ago November 2025, I didn't read the Yelp, and I got scammed! They call the day of delivery & tell you there's a problem with your order. You call back, no one answers. You put in your order number then they tell you to goto the website. The website tells you to call. Back & forth to no avail. I called American Express & cancelled the payment & had to get a new card. read more

No stars, delivered late/wrong day for a birthday. Horrible quality and nothing like the picture. Impossible to get ahold of customer service, complete rip off on price. Wish I saw the reviews before purchasing... read more

This iOS my message to Avas Flowers in West Hurley NY -Hello my name is P S and I ordered a large vase of Tulips for my cousin J D. Honestly, she sent me a picture of them and it looks like the small vase. I was expecting way more tulips according to your picture on your web site. I chose the large vase because of your picture. Sadly I am Very, Extremely disappointed paying $114. and some change for what she received, as I have done business with you before. Next time I will have to find another florist in the Area. BTW Avas has a lawsuit against them for false advertisement, customer pays for large size and they get the small size, no show of flowers after payment, and on and on and on. I don't know if Yelp allows a Zero star because that's what Avas deserves. Besides I have been trying to contact them and you get a run around on the phone that sends you two their website, and the web site is useless as it won't open the applicable field. Respectfully P S read more

Ava's Flowers - Mostly leaves .Not what they picture it to be on their website. False Advertisement. BTW everyone they have a suit - Florists Near Me - Mahwah, New Jersey

See all

If I could give 0 stars, I would. This business used to be located in Cranford, NJ. It is now in DE. Seems to be run by a family through their home (lots of noise in background). Told me they would definitely be able to deliver my order by 30th May (ordered 29th). They COULD NOT get delivery address correct & I had to talk man through it TWICE on the day I placed the order, then another time the next day. He said it would be delivered, yet 3 min later received an email saying it could not be delivered. After FIVE phone calls (some disconnected) on my dime to their business in DE (I live in CA) I finally gave up and asked for order to be cancelled. Will be monitoring my AmEx acct to be sure they refund me 100% as they promised. I NEVER had this hassle when AVAs was in Cranford. Wish they hadn't sold!! I DO NOT RECOMMEND THIS BUSINESS. read more

I was searching for a florist to send flowers to someone in Spokane, WA. I sae their website, found the boquet I wanted to send. I chose the large size boquet which was listed at $62.99, with free delivery. I called their listed phone number as I was considering having the product delivered today. I spoke with a sales assistant who took my order and quoted me a $101, which shocked me since the flowers were $62.99 and free delivery. She explained the itemized charges as follows: $62.99 for large floral bouquet, $8.00+ for taxes, and $30.00 service fee. Incredulous, I asked what the service fee was for and she advised to insure the delivery is correctly performed. She also said that every florist applies a service fee. I told her directly that I would accept everything except for the service fee. She countered and offered the standard floral size for $75+. I ended hanging up on her because she continued to make a deal. I found another vendor that offered a large floral bouquet for a lesser cost, free delivery, plus tax for $54.54. I do not recommend Ava Flowers as their business practices that I experienced were unscrupulous to say the least! read more

Service is horrendous, they missed a delivery by four days and I still don't have any answers as to why. Worse yet, I could not talk to a live person to even get an update on the order stay far away from this florist. read more

BEWARE SCAM! Order not delivered, can not get a human on the phone, service change of $26.

Would give 0 stars if I could. Went online to order flowers for a funeral to deliver to a church. They emailed me to say there were issues. I called but you can't talk to a person...they call you back. Which they did about 20 minutes later and I was told they needed an alternative home address. I told them I did not have that, they were a florist and should be able to deliver to a church. I had provided the hours the church was open, and checked THEIR "before 3pm" button. But they couldn't give me that. We went round and round for 20 minutes! She finally put me on hold to call the church, I was on hold 10 minutes and then hung up on me. But, you guessed it! I couldn't just call back had to go through the phone tree and have a call back. 3 hours I spent trying to order flowers. And when I finally said just cancel, she argued with me about that! It was a horrible experience. I called an actual local florist in the town and they were friendly, helpful and got our flowers there on time for less money than the Ava's. Would not recommend. read more

I place an order for sweetest surprise pastel bouquet and the flowers are yellow and Red! Ugly beyond words! read more

Ava's Flowers - Horrible and ugly - Florists Near Me - Mahwah, New Jersey

I've contacted this company several times through email and phone call with no response. They delivered flowers to my receiver on the wrong day to the wrong location. They called her at 8:30 requesting her personal home address and asked her to meet outside. When I ordered these to go to her job the next day?? I have put in a complaint to the better business bureau even though they are not associated. read more